ISO CONSULTANCY ISO

PROGRAM 9001
EDUCATION MAPLE BEAR
VIET NAM COMPANY
LIMITED

Ref: 2022/QMS/2019/VINTECOM Date: 01/10/2019

Program of Training, Consultancy

for QMS follow ISO 9001: 2015
Standard

This program has been review by Technical Committee of Conformity

Assessment - VINTECOM International Management Consultancy Co.,ltd

ISO 9001: 2015 – ISO 14001: 2015 – ISO 45001: 2018

 VINTECOM INTERNATIONAL MANAGEMENT CONSULTANCY
VINTECOM Co., Ltd
th
Office HN: 16 Floor - Green Stars City, Office HCM: Golden City House - 182 Ha Huy
234 Pham Van Dong Street, Ha Noi City Giap Street, District 12, Ho Chi Minh City
T: (024) 730 588 58 T: (028) 7300 7588
M: 0948 865 288 M: 0938 083 998
E: admin@vintecom.com.vn E: office-hcm@vintecom.com.vn
W: www.vintecom.com.vn W: www.vintecom.com.vn
VINTECOM ISO Consultancy

QUOTATION FOR TRAINING, CONSULTANCY FOR QUALITY

MANAGEMENT SYSTEM ACCORDING TO ISO 9001: 2015
To: EDUCATION MAPLE BEAR VIET NAM COMPANY LIMITED
Golden Westlake Building, 162A Hoang Hoa Tham, Thuy Khue Ward, Tay Ho
Address:
District, Hanoi
Ms Chi Linh: 0903.310.066
Tel/ fax:
Email: celine@citysmartgroup.edu.vn
From: VINTECOM INTERNATIONAL (0948.865.288)
Date : 01/ OCT / 2019

VINTECOM International respectfully submit to your company quotation for training,

consultant, deploying establishment for Quality management system according to standard
ISO 9001: 2015 at the customer’s location has the information as below:

 Address: Golden Westlake Building, 162A Hoang Hoa Tham, Thuy Khue Ward, Tay
Ho District, Hanoi and 1 site in Hanoi

 Total staff: 100 persons

 Scope: “Kindergartens management”

        Currency: million Vietnam dong

Number ISO 9001: 2015 Training & Consultancy Quantity Total

 Training course for Quality Management System

1 Awareness according to ISO 9001: 2015 01 Course 65
- General awareness of quality management system
according to ISO 9001: 2015

- Introduction to the International Standards

Organization ISO;

- Purpose and benefits of apply ISO 9001: 2015

Standard;
- Base of Quality Management System.
 Quality management principles
- Customer forcus

- Leadership

- Involvement of people

- Process approach

- System approach to management

- Continual Improvement

- Factual approach to decision making

- Mutually beneficial supplier relationships

 PDCA Principles of Deming
- “Plan”

- “Do”

- “Check”
- “Action”
 Training standard ISO 9000: 2015 - Fundamentals
and vocabulary Quality Management System
- Guiding reading to understand and to explain the
vocabulary, definitions in ISO 9000: 2015
 Training standard ISO 9001: 2015

- Part I: Scope

- Part II: Normative references

- Part III: Terms and definitions

- Part IV: Context of the organization

+ Understanding the organization and its context
+ Understanding the needs and expectations of interested
parties
+ Determining the scope of the quality management
system
+ Quality management system and its processes

- Part V: Leadership
+ Leadership and commitment
+ Policy

- Establishing the quality policy

- Communicating the quality policy

+ Organizational roles, responsibilities and authorities
- Part VI: Planning
+ Action to address risks and opportunities
+ Quality objectives and planning to achieve them
+ Planning of changes

- Part VII: Support

+ Resources

- General
- People

- Infrastructure
- Environment for the operation of processes

- Monitoring and measuring resources

- Organizational knowledge
+ Competence
+ Awareness
+ Communication
+ Documented information

- General

- Creating and updating

- Control of documented information

- Part VIII: Operation
+ Operational planning and control
+ Requirements for products and services

- Customer communication

- Determining the requirements for products and

services
- Review of the requirements for products and services
- Changes to requirements for products and services
+ Control of externally provided processes, products and
services
+ Production and service provision

- Control of production and service provision

- Identification and traceability

- Property belonging to customers or external

providers

- Preservation

- Post-delivery activities
- Control of changes
+ Release of products and services
+ Control of nonconforming outputs
- Part IX: Performance evaluation
+ Monitoring, measurement, analysis and evaluation
+ Internal audit
+ Management review
- Part X: Improvement
+ General
+ Nonconformity and corrective action
+ Continual improvement
 Training Internal Auditor for Quality
Management System ISO 9001 according to audit
technique standard ISO 19011: 2018
- General introduction about ISO 19011: 2018 standard
- Explanation the terms and definitions of audit
activities
- Principles of auditor
- Conducting audit program
- Audit flowchart
 Training skills to establish the document system
ISO
- General introduction to Document System
 + Document System
+ Document System Scale
+ Document
+ Record
+ The role and purpose of documents system

- Method to establish Document System

+ The general rule to write document system
+ Quality Policy
+ Quality Objective
+ Regulations, responsibilities authority
+ Procedure
+ Work guide

- Document system management method

+ The documentation needed control
+ Control purposes
+ The elements needed control
+ Control Method
+ How to store documentation
 Exam test for knowlege of Quality Management
System ISO 9001: 2015 - Learners do the exam to
reach at least 55/70 points, will get the ISO 9001:
2015 training certificate issued by VINTECOM
International
- Number of participants: 15-20 persons/ 01 course
Consultancy, guiding to establish document System
ISO as required by standard ISO 9001: 2015 01 System
2 Guidance to establish document system to meet
requirements of ISO 9001: 2015 including:
 Mandatory management procedures, work guidance
as required standard ISO 9001: 2015 including:
1) Identify the organizational context and establish a
strategic orientation for organization's products/
services
2) Quality Policy
3) Quality Objective
4) Define personnel standards, job descriptions and
responsibilities
5) Control of documented information procedure
6) Internal Audit procedure
7) Control of nonconformity procedure
8) Management Review procedure
9) Recruitment & Training procedure
10) Management of teacher procedure
11) Purchasing Procedure
12) Supplier management Procedure
13) Consultant and Admissions procedure
14) Child care procedure
15) Teaching procedure
16) Management of teaching aids and equipment
procedure
17) Food safety and hygiene procedure (for the
kitchen, classroom & related areas)
18) Management of cars taking children procedure (if
any)
19) Procedure of monitoring and measuring
equipment Management (if any)
20) Handling feedback, complaints and Parents
satisfaction evaluation Procedure
21) Internal and external information exchange
procedure
22) Cultural behavior code of conduct
23) Security procedure
24) Legal compliance procedure
25) Medical procedure
26) Emergency preparedness and response procedure
27) Waste management Procedure
28) Control of risk and opportunity procedure
 29) Control of change procedure
30) Communication and advertising procedure
31) ISO other necessary documents
 Guidance to establish other necessary management
procedures, work guidance in accordance with the
process of creating products and services according to
the registered scope of the Company in accordance
with standard ISO 9001: 2015
 Guidance to improve the efficiency of the process
activities to enhance the effectiveness of the quality
management system, reduce production costs and
enhacne the competitiveness of organizations and
enterprises
 Other requirements of standard ISO 9001: 2015.
Guidance on deployment, application of Quality
Management System QMS according to standard
ISO 9001: 2015
3
 Consultant and guidance to improve some conditions
of infrastructure, equipment to meet the requirements
of standard ISO 9001: 2015 about Occupational
Safety and Control risk
 Guide dissemination, issue and application document
QMS system consists of procedures, guidance ISO as
required by standard ISO 9001: 2015
 Guide to update and maintain records of QMS
Quality management system to provide evidences for
implementation and compliance with ISO 9001: 2015.
4 Guide internal audit for Quality Management System
QMS and conduct management review
 Guide internal audit for Quality Management System
QMS to review suitability level and effectiveness of
application under requirement of standard ISO 9001:
2015, document system and other relevant
requirement of company
 Review improving the performance of the quality
management system in order to reduce costs in
business operations of the company
 Guide to organize management review of Board of
Director about Quality Management System QMS.
 Guide to conduct Corrective action & Preventive
action for non-conformity
5
 Guide measures to correct and prevent non-
conformities in the implementation and application
process of Quality Management System QMS
according to requirements of standard ISO 9001:
2015 and in internal audits held periodically at the
company
 Guide to correct non-conformities detected in the
implementation and application process of Quality
Management System QMS
 Guide to colllect, analysis data and statistical reports
base on SPC and other relevant statistical tools.
 Guide improvement activities, solve problems
according to the principles of 8D (8D Problem
Solving).
 Total: 65

A. Total cost estimates (excluding VAT 5%): 65.000.000 VND

(by words: Sixty five million Vietnam dong)
 The quotation excluding VAT but included travel and accommodation fees of team
consultant, training experts, auditor, facilities support training activities: Computer,
projector Projector, WIFI , 3G, assistant sound equipment. . . at client location;
 Company arranged training room, all seating positions for learner;
 Quality Management System after training, establishing consultant, guaranteed to ISO
9001: 2015 require;
 Estimates effective of quotation is 1 weeks the issued date;
 Technical Committee of Conformity Assessment of VINTECOM International will
support with not charge online for examining records of internal audits and corrective
action, prevention of points nonconforming (if any) before the surveillance audit
periodically 2 times / 3 years of certification body.
B. Form of Payment:

- Payments 02 times by Bank Transfer:

1st: Advance payment: 70% of the contract after signing.
2nd: Payment 30% of the contract value and VAT tax immediately after VINTECOM
International conducted internal audit at the company’s location according to ISO 9001:
2015.
C. Time expected:
Total Time of training, consultancy for the company to establishing and application of
Quality management system in accordance standard ISO 9001: 2015 about 4-6 months.

TECHNICAL COMMITTEE OF CONFORMITY ASSESSMENT