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DURING THE COVID-19 PANDEMIC
During the COVID-19 pandemic, BCGEU members are STEP 1 UNDERSTAND WHAT TYPE OF EI YOU ARE ELIGIBLE FOR
experiencing loss of income for a variety of reasons. STEP 2 CALL THE COVID EI HOTLINE
This guide will explain how to apply for Employment STEP 3 GATHER YOUR INFORMATION
Insurance as of March 25th 2020. However, the rules are STEP 4 FILL OUT THE ONLINE EI APPLICATION
changing rapidly so check this link for updates from the STEP 5 CALL SERVICE CANADA (WHO ADMINISTERS EI)
Canadian government. STEP 6 SUBMIT YOUR REQUIRED BI-WEEKLY UPDATES
TYPE 2 FOR THOSE OUT OF WORK DUE TO WORKPLACE CLOSURE DUE TO COVID-19
To qualify for regular benefits, you will need to have worked between 420 and 700 hours* of insurable employment from all your
workplaces combined during your qualifying period** .
*The exact number of insurable employment hours you need is based on the unemployment rate in your “EI Economic Region”. You
can find this information by entering your postal code here: https://srv129.services.gc.ca/ei_regions/eng/postalcode_search.aspx. You
will need to select your city in the search results to find your information.
**Your qualifying period is the shorter of:
- the 52 weeks immediately before the start date of your claim; or
- if you applied for and were approved EI in the last 52 weeks, the time between the start of that previous EI period to the start of
your new EI period.
Exception: In some cases, and by providing proof, the qualifying period may be extended to a maximum of 104 weeks if you were not
employed in insurable employment or if you were not receiving EI benefits.
TYPE 3 FOR THOSE ON QUARANTINE THAT MAY FINISH THEIR QUARANTINE TO FIND THEIR WORKPLACE CLOSED
Doctors note requirement is waived during this crisis.
TYPE 4 FOR SELF-EMPLOYED WORKERS, THOSE TAKING CARE OF A FAMILY MEMBER/PARENTS WITH CHILDREN WHO
ARE PROVIDING CARE, IRRESPECTIVE OF WHETHER YOU QUALIFY FOR EI OR NOT (GO TO PAGE 5)
Call the COVID-19 EI phone number toll free: 1-833-381-2725. Hours are 8:30 am - 4:30 pm. This number is reserved only for EI
cases impacted by quarantine.
Note: Wait times are currently several hours long due to a high volume of inquiries. While on hold, we suggest completing Steps 3-4 of this guide.
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ACCESSING EI IN B.C.
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Gather all the above information before you complete the online EI application! Your information is saved for 72 hours (3 days) from
the time you start. If you don’t complete the application, you can come back to it later using a temporary password that you receive
when you start your application.
Online By Mail
https://www.canada.ca/en/employment-social-development/ Service Canada Center
programs/ei/ei-list/ei-roe.html W-T Region
P.o. box 245
Edmonton AB
T5J 2J1
TYPE 1 & TYPE 3 Select ‘medical leave’ as reason for not working. This is the option that covers quarantine and people staying at
home due to COVID-19 isolation. Medical Leave EI lasts for 14 days (the time period of standard isolation). If you develop symptoms
while collecting medical leave EI due to quarantine, you may need to notify Service Canada to restart your EI period. Although a
doctor’s note is not required to initiate medical leave EI, it is unclear at this time whether you will need a doctor’s note to restart it.
TYPE 3 If you finish your time in quarantine to find your workplace is closed or unable to provide you with shifts, you can request
your employer email you a ‘layoff’ notice so you may update your EI type after your two-week isolation. You cannot do this until
your 14-day isolation ‘sick leave’ is over. You must call 1-833-381-2725 (toll free) to change your EI claim type.
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ACCESSING EI IN B.C.
DURING THE COVID-19 PANDEMIC
• They will ask you for your SIN and some information such as your name and birthdate to locate your EI application you just sub-
mitted online.
• They will read you a statement and ask for a “yes” or “no” answer based on your situation. The statement is: “I am currently out
of work or in quarantine under the advisement of my doctor, a health care professional, or by request of my employer.”
• If you agree to this statement, the one week waiting period that is standard with new EI claims is waived.
• If you do not agree to this statement, you will be re-directed to apply for EI using the standard online form and will have to
wait one week before receiving EI payments.
RECEIVE EI PAYMENTS
Processing of your application by Service Canada may take up to three weeks due to overwhelming demand during the
pandemic. If three weeks has passed since you submitted your completed application (which must include your ROE), call
Service Canada toll-free at 1-800-531-7555.
When your application has been successfully processed, you will receive a login number (digital ID) in the mail. Keep this
information for completing the next step.
A requirement of receiving EI is supplying Service Canada with bi-weekly updates of your employment situation, including if you are
no longer in quarantine or if your employer has resumed operations.
Submit your bi-weekly updates by calling 1-800-531-7555* or online through your My Services Canada account:
https://www.canada.ca/en/employment-social-development/services/my-account.html
* Service Canada agents will usually ask for the first two digits of your four-digit access code (mailed to you when your application
was approved) and are trained to ask for the last three digits of your SIN. Generally, you will NOT be asked for your full SIN over the
phone.
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Thank you to Chris MacKay from Vancouver who compiled a lot of these resources. We will keep this document up to date as things change.
Please free to send any questions or comments you have about this document to communications@bcgeu.ca.