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Gas Turbine Field Service Solutions

Performance you can count on
 Performance-minded
approach to field service
Global resources with local expertise Our People make the difference with their
extensive knowledge and 24/7 support from a
In today’s power generation industry, it is global network of engineers. budget
critical for power plant owners around the
Pe y
o et
globe to maximize unit: Safety, it’s a mindset. You will see this in
action as we utilize industry-leading Human pl a f
safety Performance techniques and specially-designed
e S
reliability tooling.

planning
profitability.

That’s precisely why Siemens Energy is
committed to providing quality services
designed to meet your critical needs.
Our extensive global network of strategically
located factories and service centers, coupled
with our organization of highly skilled field
service engineers and technicians offer
invaluable expertise and comprehensive
resources where and when you need them.
As part of our continuing commitment to
customers, Siemens is continuously investing
in and improving processes intended to
help you maximize your operating plant
competitiveness.
scope
Quality workmanship is a result of our focus
on operational excellence. We strive to provide
you peace of mind that the job will be done
Performance
right.
y Sc
We understand Schedule adherence is it he
al
important to you. That is why we offer up
u du
front Total Maintenance Service (TMS) Q le
planning and a rapid response network of
resources, tooling and parts.
implementation
Our Performance-minded approach provides
you scope, budget, planning and implementa-
tion support through our local District Service
Offices.

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 Gas turbine solutions
dedicated to performance
Advantages of using Siemens field service
include:
Outage support with a team of
engineers dedicated to and trained in
human performance techniques and
safety leadership, that pride themselves
in having an impressive safety record
for field service and shop activity.
A thoroughly trained support team with
the mission to provide the fastest, most
efficient response time in the business
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Access to the extensive global network
of Siemens service and design
engineering expertise
Comprehensive outage contingency
planning and project management
Safety, it’s a mindset
utilizing the Total Maintenance Service
(TMS) process
State-of-the-art tooling technology Our people make the difference
and equipment for specialized service
requirements Our accomplished professionals understand
A limited warranty to give you the critical nature of their job and how it
peace of mind. impacts your plant performance.
 Siemens fosters a high-performance
culture focused on operational excellence
Commitment to safety: Siemens drives a
company-wide safety culture with training
on human performance techniques to
educate all employees. By use of peer
checks, take-five cards, three-way commu-
nication and other techniques, our com-
mitment to safety is both an individual and
shared responsibility.
Commitment to quality: Siemens has a
dedicated quality organization that utilizes
the Corrective Action Preventative Action
(CAPA) system for continuous improve-
ment for relevant non-conformance costs.
This increases the probability of achieving
customer project objectives such as safety,
quality, schedule and budget.
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Field Service University: Siemens
requires classroom and hands-on training
for all field service employees on full-scale
original equipment manufacturer (OEM)
engines at Siemens training facilities to
ensure the most qualified field project
managers, field engineers and technicians
are available to maintain and repair your
machine. With Field Service University
training locations in Pennsylvania, Texas
and North Carolina, we are continuously
improving our field service capabilities,
and ensuring properly trained personnel
are at your site for reduced risk.
PM@FS program: In addition to our
technical training programs, Siemens
Region North America has a rigorous
Field Project Manager (FPM) training,
development, certification and progression
program called Project Management @
Field Service (PM@FS).
This program takes the best practices
from our global PM@Siemens program
and from the PMI (Project Management
Institute) Body of Knowledge and com-
bines them into a practical, real-world
outage planning and implementation
training curriculum.
This program ensures the competence
and professionalism of our FPMs so that
you can have confidence in the ability and
experience of any certified FPM to success-
fully plan and implement your projects.
District service offices: Siemens has 21
district service offices in the United States.
This regionalized organization is structured
to improve response time and commu-
nication to both planned and emergent
events. Each district service manager is
supported by the centralized organization
including engineering and all other critical-
to-success functions and facilities within
Siemens.
 Performance factors
that make the difference
Customer extranet portal: Customers
have access to unit-specific information
such as operation/outage reports, serial
part history/pedigree, technical docu-
ments/presentations, parts catalog,
product offerings, user group information,
and key Siemens personnel contacts. This
allows customers to electronically obtain
critical unit-specific information during
both unit operation and outages.
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Help-desk support 24/7: Our onsite
field service engineers have 24/7
access to engineering resources with a
maximum response time of four hours.
In addition, the 24/7 help desk employs a
lessons-learned database. This allows site
engineers to resolve technical issues on a
timely basis, and is not limited to outages.
These engineers help support increased
unit availability.
Rapid response parts management:
Siemens’ FAST Warehouse in Orlando,
Florida, stocks over 19,000 parts to meet
your needs. Siemens’ parts business
leaders are co-located in the district
service offices for superior customer
support.
Rapid response tool kits: Prepackaged
tooling and office kits are strategically
located throughout the U.S. for quick
dispatch during a planned or unplanned
outage. These kits minimize non-
productive down time and outage dura-
tion, while ensuring safety and quality.
Performance tooling: Siemens offers
thousands of standard and specialty tools
geared toward specific tasks. These tools
increase efficiency, decrease outage time,
reduce non-conformance costs (NCCs),
and help ensure safe working methods.
 Core maintenance offerings for
increased performance
Consumable parts kits: These consignment
kits consist of consumable parts required
during combustor, hot gas path, or major
inspections that are delivered to site. The kits
are consistent with Siemens engine-specific bill
of material for each outage type. This reduces
minor parts planning, ordering and processing,
inventory costs, and enhances the predictability
of the outage schedule with “just in time”
delivery of many needed consumable parts.
Turbine services: We offer specialty
field machining and weld repairs using custom-
ized state-of-the-art equipment and procedures
that are continuously updated through internal
research and development programs. These
repair services help save on costly replacements
or upgrades of existing equipment while pro-
viding safety quality and schedule adherence.
Combustor inspection
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Overhaul services: Siemens can overhaul your
large rotating equipment or specific compo-
nents, such as blade rings and rotors at our
FSP facility. The facility is strategically located
near the Houston ship channel, features heavy
haul truck access directly into the shop, a
15,000-square-foot shop area with elevated
roof structure and a 130-ton capacity crane
with a 50-foot hook clearance. All services are
performed utilizing our highly skilled and well-
trained field personnel.
Hot gas path inspection
Major inspection
Relocation services: With service offices
located around the world and supported by
regionally based personnel, we are able to
offer our expertise in relocating your gas
turbine to just about anywhere in the world.
We offer this service for select gas turbine
frames, including those manufactured by
Siemens, Westinghouse and other OEMs. Our
specialists will disassemble your turbine, pack
it, arrange for shipping, re-install it at your new
location and get it operating again – all within
a specified timeframe.
Non-destructive examination (NDE):
Field inspection specialists are trained with
advanced NDE tools that allow them to per-
form industry-leading turbine and generator
inspections with special attention to critical
areas only the OEM can provide. Using this
information, we can disposition results more
accurately allowing you better decision-making
ability regarding your service options.
In addition to our basic NDE services, we also
offer advanced services such as phased-array
ultrasonic testing and thermal imaging crack
detection.
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 Comprehensive service offerings
for increased performance
Balancing: This includes vibration data
acquisition and analysis on steam turbine,
gas turbine, generators, exciters and
other auxiliary equipment. Maintaining
acceptable vibration levels will prolong the
life of the equipment and provide better
operational reliability. If the diagnosis is
imbalanced, then field balancing can be
performed to reduce vibration to accept-
able levels. If the diagnosis is determined
to be other than an unbalanced condition,
a recommended course of action will
be provided based upon fleet history,
database records and design information.
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Gas turbine tuning/operation: Siemens
provides services to optimize the combus-
tion process to achieve low emissions,
efficiency, starting reliability and reliable
operation. The position of the inlet guide
vanes and combustors bypass valve posi-
tioning where applicable. Adjustment of
performance enhancing equipment (fog-
ging system, wet compression, water and
steam injection, etc.), and troubleshooting
of operational problems are performed.
Foreign material exclusion program:
Siemens adheres to a strict Foreign Mate-
rial Exclusion (FME) program that utilizes
a check-in/check-out logbook method or
a computerized scanning approach for
designated areas to eliminate the risk of
foreign materials that could be left in a
machine.
Siemens Power Diagnostics™: This
support solution is designed to maintain
high plant reliability through detection of
many operating anomalies before they
would normally be observed by plant
personnel. Multiple data acquisition tools
are used to obtain daily operational data
from our customers’ plants. Our remote
service centers feature expert knowledge
for more than 400 gas turbine, steam tur-
bine, and generator installations as well
as other power plant components all over
the world.
Gas turbine post outage commission-
ing/startup: A qualified Siemens engineer
performs a system check after disassembly
and reassembly of turbine parts and field
instrumentation pretests of individual sys-
tems prior to the combustion turbine start.
Performance verification upon
completion of modernizations/upgrades
and maintenance outages is carried out.
In addition, performance testing of fuel
changeovers in different operational
modes is also completed. Lastly, fact-find-
ing, according to a predefined checklist,
for combustor, hot gas path, minor and
major inspections, is reviewed and com-
pleted.
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 Outage flexibility and planning to help
achieve maximum plant performance
Outage customization: Siemens offers com- Total Maintenance Service (TMS):
bustion inspections, hot gas path inspections Our 24-month outage planning process is 4-Phase Total Maintenance Service (TMS)
as well as major and minor inspections. As the a four-step approach designed to facilitate Process Outage Planning for Success!
OEM, Siemens can ensure your engine is disas- communication of objectives and requirements.
sembled and reassembled to the proper design TMS planning enables a win-win partnership
specifications. Siemens can also customize with Siemens and our customers. It offers an
18-24 Month Process
any outage scope to meet your needs. increased awareness of service bulletins,
modifications and upgrades, and enhanced
Lean outage planning: Siemens offers lean 4
outage planning and execution. An integrated 1 Scope
outage planning at your plant or the Siemens’ outage planning and reporting tool optimizes Lessons Learned
Development
Field Service Products (FSP) facility in Houston. all elements required in an outage from a
We bring together your maintenance team and global data source, giving us the latest informa- Outage Siemens
Siemens field personnel a few months prior tion on specific turbine and generator frames Platform and Customer Evaluation

to the start of your outage. This collaborative Customer and Purchase Order
for optimal planning and implementation. Outage Team
effort allows you to convey expectations This helps ensure that Siemens will meet 3
in order to properly plan and provide your safety, quality, cost and schedule objectives. Readiness
Review Outage
desired services while optimizing resources 2 Planning
and schedule.

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Trademarks mentioned in this document
are the property of Siemens AG, its
affiliates, or their respective owners.

Subject to change without prior notice.

The information in this document
contains general descriptions of the
technical options available, which may
not apply in all cases. The required
technical options should therefore
be specified in the contract.

Published by and copyright © 2013: Siemens Energy, Inc. Order No. E50001-D520-A469-X-76US
Siemens AG 4400 Alafaya Trail Printed in USA
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