Microsoft EPS & Microsoft EPS Premier JD

US Voice Process
         Profile Requirement:
           1. UG / Grad both eligible with 1year of documented Technical Experience (Min 1 yr Windows
Server Exp for Premier)
          2. Internal Students not eligible
           3. Designation offered: Technical Support Associate
                                                           4. Core Competencies/Skills/Knowledge:
a.       Strong Problem Solving and Troubleshooting Skills & thinks logically.
b.       Working knowledge of personal computer architecture and network architecture.
c.       Passion for Technology (curious, has desire to learn, doesn’t rely on past knowledge, stays on
top of latest technologies).
d.       EPS (Server support) operates on callback model where the cases are created for the customers
and the engineers talk to the customers. They require assistance with troubleshooting on
2003,2008, 2008r2, SCCM, SCMON, Win XP, Vista, Win7, Exchange 2007, IIS, ISA
e.       Working/knowledge of Microsoft® Windows NT® Server and/or Windows 2000 Server and
Windows NT Workstation and/or Windows 2000 Professional
f.        MCP/MTA/MCSA/MCITP/MCSE Certified in Windows® Server Operating Systems
recommended.
g.       Understanding of Active Directory, DNS, DHCP, System Set up, System Performance and Domain
Environment, Boot Process (Backup Process, Types Of Backup, Hyper-V Type 1 & Type 2 ,
Storage.
·         Financial Service Agreement: Please be informed all the candidates that they have to sign a
financial Service Agreement of 2,00,000/-(Mandatory) for 18 months .
         MS Certification: Contractual requirement for all Microsoft EPS agents to earn Microsoft
professional certifications within 9months from joining
         Rounds of Interview: PI , Tech Specific Paper Test , Tech Ops Round , Online Assessment .

PFA some topics that you can ask candidates to study on.

Topics needed to prepare on in detail: 

1)      Boot Process

2)      RAID (Types/Diff)
3)      Different types of Backups (in detail)
4)      Hyper –V Types (Gen1, Gen2)
5)      No Boot-Troubleshooting

1) Basics of Active Directory

2) Detail Knowledge of TCP/IP model and OSI Layer
3) DHCP process and troubleshooting concepts
4) DNS process and troubleshooting concepts
5) Knowledge of Different Operating Systems (Basic)
6) Basic Networking concepts (Routers/ Switches)
 1)      What is Active Directory
2)      What are FSMO Roles? Explain each role
3)      What is a Global Catalog
4)      What are Group Policies
5)      What is the difference between a Domain and a Workgroup
6)      What is the relationship between tree and a forest
7)      What is the fine name of Active Directory and where is it stored?
8)      What are the different types of backups? Explain them
9)      What is the difference between NTFS and FAT file system
10   How do you install Active Directory
11)  What is DNS?
12)   What is DHCP? (DHCP discovery, offers, requests, acknowledgement)
13) What is IP address ? Classes & Versions of IP address . Example of IP address
13     What is ping and its protocol
14)     What are the boot options for a PC? What is the boot sequence of PC
15    What is LAN/WAN
16)     What is firewall, how to change the settings for windows firewall, 3rd party firewalls
17    Proxy Server
18    MBR
19    What is RAID
20     System requirements for different servers
21     Explain DHCP (explain DORA)
22     Event viewer? LOG files
23     What is NAT? How does it work
24    What is OU?
25     Classes of IP
26     What is MAC address
27     Explain Hub, Switch and Router. Also the layers on which they work. Difference
between them
28     Explain the registry? Keys and values
29     Windows Advanced boot options
30     OSI Layers (Characteristics of the OSI Layers)
31    Mother Board Components
32     Enabling file & printer sharing
33 VDI/ Citrix
34     Other general OS based questions (ex: what options do you have in manage (Right
click-> my computer->manage), which logs do you have in event viewer etc.)

Refer to the below websites to prepare for both Microsoft O365 & Microsoft EPS
Technet.microsoft.com
Channel9.msdn.com
Critical exposure areas

 Directory Services - ADS, Group Policies, FSMO Roles, DNS Zones, AD Replication,
Authentication/Authorization, DFS, DFS Replication.

 Networking - DNS, DHCP, WINS, TCP/IP, IP sec, Wireless, Server Message Block, IAS, Network
Load balancing, Routing and Remote access and Analyzing Network traces (Netmon,
WireShark, etc.)

 Security – Firewalls (ISA), Antivirus & Anti-spam Software, Infrastructure Security Management,
Vulnerability Analysis.

 System Center Support – System Center Configuration Management, SCOM, MOM, SMS,
Discovery Methods, WSUS, System Performance Management.

 Performance - System Performance, Terminal Services, COM / DCOM/ WMI, Printing, Windows
Installer Service, Windows Internals, Application Compatibility, Memory Management,
Debugging.

 CORE - Windows Backup & NT Backup, Storage (RAID, SAN, NAS, Disks), Windows Clustering,
Windows Deployment (RIS, WDS), Virtual PC, Virtual Server, Hyper-V, Troubleshooting Blue
Screens and Windows registry.