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EBSCO Media chooses Onehub to create a better

customer portal experience and enable sales team


EBSCO Media, Alabama's
largest commercial printer
chooses Onehub to make it
easy for their customers to
share important business
information with them.

Situation
EBSCO Media is Alabama's largest Our customers are
commercial printer offering a full-service overwhelmingly positive about
printing experience for customers across the the change from using
United States. EBSCO provides offset and
traditional FTP to Onehub.
digital printing excellence as well as the
Our salespeople now have
ability to design, bind, fulfill, and mail
more access to files without
custom-printed pieces. In business more
having to wade through
than 60 years, EBSCO Media operates its
information that doesn’t
130,000 square-foot production facility and
pertain to them.
50,000 square-foot warehouse in
Birmingham, Alabama 24 hours a day, 7
Randy Jamerson, Prepress Systems
days a week.
Administrator.

EBSCO receives hundreds of files a


month from customers who need printing
services. These files are typically
InDesign, PDFs, and Quark files or any
other file type used in desktop publishing.
They also need to share different types of graphical and audio-video media files, spreadsheets,
and presentation documents with partners.

Prior to finding Onehub, EBSCO hosted its own solution using a legacy file sharing product.

Solution
EBSCO understood their current file sharing system had limitations and proactively looked for
a better solution. They found that Onehub was what they were looking for — and more.

―I wanted a third party solution that we could brand to look like our own. A solution that would
work well for everyone, and is easy to use regardless of their computer knowledge.
It needed to be web-based and have a way to segregate notifications so that the proper
people are notified when files are uploaded,‖ says Randy Jamerson, Prepress Systems
Administrator. ―We also needed the ability to control access to specific files and folders so that
customers could view only the files that belonged to them, not everything on the system.
Onehub’s page and folder level permissions provided EBSCO Media with this functionality.‖

EBSCO uses Onehub to make it easier for customers to upload files and for the customer
service representatives and sales representatives to more easily access these files and
related information. It’s a win –win for all parties involved.

BENEFITS
―Our customers are overwhelmingly positive about the
Increased Customer change from using traditional FTP to Onehub. Our
Satisfaction
salespeople now have more access to files without having
to wade through information that doesn’t pertain to them.
Access Control at a granular
level We are also using Onehub internally as an intranet for
sales resources and training information,‖ says Randy
White-labeled Solution Jamerson.

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