BRADLEY LACKE

Customer Success Professional 323.963.4099

DETAILS PROFILE
323.963.4099 Highly effective and experienced Customer Success Professional with extensive specialization in
bradlacke@gmail.com
support and creative disciplines.  Adept in learning new skills and problem-solving quickly and with
enthusiasm. Driven and detail-oriented with the ability to thrive in high-pressure environments. A
strong team player that effectively maintains working relationships with co-workers, supervisors,
LINKS and clients.  Passionate student of the big picture.
LinkedIn

Design Work E M P LO Y M E N T H I S T O R Y

Help Desk Team Lead at Bernie Sanders 2020, Remote

SKILLS January 2019 — Present
Leadership and Management
• Provide support communication via email, chat, text, and direct messages on social media.
Teamwork • Maintain open phone lines for volunteer and voter queries during high traffic, high volume
situations.
ZenDesk
• Triage approximately 3000 daily website queries in ZenDesk including volunteer
FreshDesk coordination, campaign feedback, fundraising opportunities and general campaign
Continuous Improvement operations contacts.
• Collaborate with other staff teams and field volunteers to assist with guiding overall
Customer Success
organizational strategy.
MS Office Professional

Independent Thinker Customer Success Manager at everox.io, Remote

Managing People
July 2017 — Present

Effective Time Management • Client-side co-founder of digital marketing start-up.

Attentiveness
Performance Tracking
Employee Training
• Architected complex digital end-user journeys to concert with team of five peers.
• Delivered compelling client presentations for an average of two clients a month.
• Accommodated unlimited revisions from stakeholder groups of up to five people.
• Provided an exceptional customer experience from project start to finish.

Help Desk Manager at Justice Democrats, Remote

HOBBIES
January 2016 — July 2017
Dinosaurs, painting, board games,
storm tracking • Established Support Department with a small, nimble team of support staff. implementing 
• Transitioned entire organization from Nationbuilder to FreshDesk implementation for
increased efficiency, centralized collaboration, and rich customer profile viewing.
LANGUAGES • Proposed and enacted continuous improvement strategies to shape organization structure
and exceptional customer experience.
English
• Handled extremely high volume of inbound communication each day.

E D U C AT I O N

BA in Political Science and Art, Ohio University, Athens, OH

September 2001 — April 2005

• Phi Beta Kappa Honor Society

• Golden Key International Honor Society