TOPIC 1 :

INTRODUCTION TO OIL
AND FAT QUALITY
ASSURANCE SYSTEM
DMK 4052 QUALITY ASSURANCE
1.1 Quality assurance
1.1.1 Define quality, quality control and quality assurance.
1.1.2 Differentiate between quality assurance and quality control
1.1.3 State principles of quality assurance.
1.3.2 Relate each principle of quality assurance with its role in organization.
1.1 QUALITY
ASSURANCE
 1.1.1 WHAT IS….?
Let’s start with a very basic concept –
what exactly is Quality?
•Typical definitions include such
phrases as “the degree of excellence of
something”, or “how good or bad
something is” or “a high level of value”.
 1.1.1 WHAT IS….?
QUALITY
• Degree to which a set inherent characteristics fulfils
requirements.
• The total characteristics of the product or service that bear on
its ability to satisfy stated and implied needs
• the degree of excellence of something.
1.1.1 WHAT IS….?

QUALITY CONTROL (QC)

• is a system of routine technical activities, to measure and control the quality of the
inventory as it is being developed.
• The QC system is designed to:
(i) Provide routine and consistent checks to ensure data integrity, correctness, and
completeness;
(ii) Identify and address errors and omissions;
(iii) Document and archive inventory material and record all QC activities.
1.1.1 WHAT IS….?

QUALITY CONTROL (QC)

• Part of quality management focused on fulfilling quality requirement.
• The operational techniques and activities that can sustain a quality of product or
service that will satisfy given needs
• Also the use of such techniques and activities used to fulfill requirements for
quality
1.1.1 WHAT IS….?

QUALITY ASSURANCE (QA)

• Part of quality management focused on providing confident that quality
requirement will be fulfilled.
• All those planned or systematic actions necessary to provide adequate confident
that a product or service will satisfy given needs.
• All the planned and systematic activities implemented within a quality system that
can be demonstrated to provide confidence a product or service will fulfil
requirements for quality
1.1.1 WHAT IS….?

• Quality Control
• What: The activities or techniques used to achieve and maintain the product
quality process and service.
• How: Finding & eliminating causes of quality problems through tools & equipment
so that customer’s requirements are continually met.
1.1.1 WHAT IS….?

• Quality Assurance
• What: Prevention of quality problems through planned and systematic activities
including documentation.
• How: Establish a good quality management system and the assessment of its
adequacy & conformance audit of the operation system & the review of the
system itself.
1.1.2 DIFFERENT BETWEEN QUALITY
ASSURANCE AND QUALITY CONTROL
masukkn info dr youtube
QC QA
Product Process

Reactive Proactive

Line function Staff function

Find defect Prevent defect

 Difference of QA & QC (ISO 9000
STANDARD)
A good point of reference for understanding the difference is the ISO 9000 family
of standards. These standards relate to quality management systems and are
designed to help organizations meet the needs of customers and other
stakeholders.
• clause 3.2.10 defines Quality Control as:
“A part of quality management focused on fulfilling quality requirements”
• Clause 3.2.11 defines Quality Assurance as:
“A part of quality management focused on providing confidence that quality
requirements will be fulfilled”
 QUALITY CONTROL
• QC is used to verify the quality of the output;
• Quality Control, on the other hand, includes all activities that are designed to
determine the level of quality of the service / product
• QC is a reactive means by which quality is gauged and monitored, and QC
includes all operational techniques and activities used to fulfil requirements for
quality
• QC involves verification of output conformance to desired quality levels.
Purpose / Importance Of Food Quality
Control
i. Follow the regulation requirement
 Public Health Regulation
 Labelling Regulation
 Food Act 1983
ii. To raise the Quality
 Quality of the food deteriorates when processing begins
iii. Increase profit
iv. Decrease wastage
v. Produce constant product
vi. Avoid large amount of product failure
 QUALITY ASSURANCE
• QA is the process of managing for quality.
• QA is focused on planning, documenting and agreeing on a set of guidelines that
are necessary to assure quality.
• The purpose of QA is to prevent defects from entering into the solution in the
first place.
1.1.3 PRINCIPLES OF QUALITY ASSURANCE –
role in organization
Two principles included in quality assurance are:
• "Fit for purpose" (the product should be suitable for the intended purpose); and
• "right first time" (mistakes should be eliminated).
The following techniques are used in applying
the principles of quality assurance.
• Checking and recording the observations and findings about
the quality and appropriateness of the service provided.
1. Monitoring • Potential problems, issues and patterns are also identified and
recorded, and planning is put in place to address them.

• A tool to gather information directly from people who use the

2. Survey service, to monitor their levels of satisfaction with the service.

3. Documentation • The collection and recording of information and evidence.

The following techniques are used in applying
the principles of quality assurance.
• The process of documenting and evaluating information in measurable
terms to provide a complete picture of the skills, knowledge,
4. Assessment interventions, abilities/limitations, achievements and outcomes of a
service, facility, department, institution or individual employee.

• An action taken to eliminate, isolate or minimize the impact of an

5. Intervention identified problem.

• A systematic process that is used to indicate the degree of

6. Evaluation progress/achievement towards meeting the delivery objectives and
goals of the service.
The following techniques are used in applying
the principles of quality assurance.

• One of the tools for gathering positive and

7. Feedback negative information about the service provided,
to gauge consumer levels of satisfaction.

• A formal, systematic review to evaluate a

8. Audit workplace service/facility, organization, system
or process.
1.2 QUALITY POLICY
https://www.guru99.com/all-about-quality-assurance.html

https://youtu.be/2R7CrUARHAs
• The quality policy is a statement made by top management which expresses their
commitment to achieve quality as a result of the company’s operation.
• The quality policy is more than a slogan, it is the output of careful consideration of
the organization’s purpose, context, strategic direction and the basis for quality
objectives.
• https://youtu.be/eY9tvo_25Rg
• https://youtu.be/yMvS69VI6ds
 Quality Policy Requirements
• Top management must create, implement and document a quality policy
that:
• is appropriate to the purpose and context of the organization
• supports the company’s strategic direction
• is the basis for establishing quality objectives
• includes a commitment to fulfill all applicable requirements
• includes a commitment to continually improve the quality management
system
The quality policy must be:
• documented and available to all interested parties
• understood and applied by employees
• show commitment to quality and customer satisfaction.
• relatively easy to generate key quality objectives from it.
1.4 QUALITY MANUAL
What is quality manual?
• An official document product by a company that details how its
quality management system operates.
• The uses of quality manual
To communicate management’s expectations to employees
to demonstrate the company’s plan to conform to the
requirement of ISO 9001
to provide a starting points for auditors; internal, customer,
ISO certification body
Contents of quality manual
Some common topics included in quality manuals;
• Quality policy
• Explanation of the company’s documentation structure
• Organization chart
• Policy statements for each applicable ISO requirement
• Reference to operating procedures.
 1.5 STATISTICAL
QUALITY CONTROL
 SQC
• Statistical quality control (SQC) : The general category of
statistical tools used to evaluate organizational quality
• The main objective of statistical quality control (SQC) is to
achieve quality in production and service organizations, through
the use of adequate statistical techniques
SQC can be divided into three broad
categories:

A.Descriptive statistics

B. Statistical process control (SPC)

C. Acceptance sampling
SQC can be divided into three broad
categories:
A. Descriptive statistics
• used to describe quality characteristics and
relationships.
• Example :
• the mean- measure the central tendency
• standard deviation- measures the amount of data dispersion
around the mean
• the range – difference between largest/ smallest
observations in a set of data
SQC can be divided into three broad
categories:
B. Statistical process control (SPC)
• involves inspecting a random sample of the output from a
process and deciding whether the process is producing
products with characteristics that fall within a predetermined
range.
• SPC answers the question of whether the process is
functioning properly or not
SQC can be divided into three broad
categories:
C. Acceptance sampling
• the process of randomly inspecting a sample of goods
and deciding whether to accept the entire lot based on
the results.
• Acceptance sampling determines whether a batch of
goods should be accepted or rejected.