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ABSTRACT
Objective: To evaluate similarities and differences in orthodontists’ and general dentists’
perceptions regarding their interdisciplinary communication.
Materials and Methods: Orthodontists (N 5 137) and general dentists (N 5 144) throughout the
United States responded to an invitation to participate in a Web-based and mailed survey,
respectively.
Results: The results indicated that orthodontists communicated with general dentists using the
type of media general dentists preferred to use. As treatment complexity increased, orthodontists
shifted from one-way forms of communication (letters) to two-way forms of communication (phone
calls; P , .05). Both orthodontists and general dentists reported that orthodontists’ communication
regarding white spot lesions was inadequate. When treating patients with missing or malformed
teeth, orthodontists reported that they sought input from the general dentists at a higher rate than
the general dentists reported (P , .005).
Conclusions: Orthodontists’ and general dentists’ perceptions of how often specific types of
media were used for interdisciplinary communication were generally similar. They differed,
however, with regard to how adequately orthodontists communicated with general dentists and
how often orthodontists sought input from general dentists. The methods and extent of
communication between orthodontists and general dentists need to be determined on a patient-
by-patient basis. (Angle Orthod. 2015;85:1042–1050.)
KEY WORDS: Orthodontist; General dentist; Communication
Figure 1. Flow chart depicting how the questions regarding types of communication sent, received, or preferred to receive were divided.
One area in which proper in-treatment communica- communication used and preferred, adequacy of
tion is paramount is oral hygiene. Despite orthodon- orthodontists’ communication with general dentists,
tists’ emphasis on good oral hygiene since the 1930s,13 and circumstances when orthodontists asked general
white spot lesions (WSLs) continue to be a common dentists for input. Figure 1 shows how the questions
finding in orthodontic patients. Studies have shown the regarding the media used and preferred to be used to
prevalence of WSLs to fall between 25% and 97%.14–16 communicate were divided based on case complexity.
Although 66% of general dentists believe the patient is After receiving approval from the Institutional Re-
the most responsible party for preventing WSLs, 82% view Board at Virginia Commonwealth University and
place at least part of the responsibility on the the American Association of Orthodontists, the survey
orthodontist.17 Furthermore, approximately one-third was sent to orthodontists (N 5 1,000) and general
of general dentists believe the presence of multiple dentists (N 5 1,000).
WSLs at the end of orthodontic treatment negatively The American Association of Orthodontists e-mailed
influences their opinion of the orthodontist.18 the survey to orthodontists throughout the United
The content and frequency of communication States who were randomly selected from its database
between the orthodontist and the general dentist are of active members. A follow-up e-mail was sent
important, as is the media used to communicate. A 4 weeks later to increase participation. Because there
2004 study found that general dentists prefer to was no way to track who responded to the first e-mail,
receive communication from the orthodontist via mail the recipients were asked in the second e-mail to not
(89%), phone (60%), in person (21%), fax (17%), and participate if they had already done so.
e-mail (9%).1 With the advancement of technology, it is A third party (Virginia Commonwealth University
likely that these preferences have changed, as the Mailing Service) mailed the paper survey, along with
ability to share and gather information instantly has a return-addressed stamped envelope, to general
allowed for faster and more efficient communication.19 dentists throughout the United States who were
Despite the importance of communication between randomly selected from the American Dental Associ-
orthodontists and general dentists, a comparison ation website. The mailed surveys were numbered so
between how orthodontists and general dentists view that the third party could track participants and mail the
the communication practices of orthodontists has not survey again to the dentists who had not returned the
been made. The purpose of this study was to evaluate survey 4 weeks after the original mailing.
similarities and differences in orthodontists’ and Responses were summarized using counts and
general dentists’ perceptions regarding their interdis- percentages or means and standard deviations as
ciplinary communication. appropriate. Unless otherwise noted, either x2 or
repeated-measures logistic regression was used for
MATERIALS AND METHODS all comparisons. All calculations were done with SAS
software (JMP pro version 10, SAS version 9.3, SAS
A survey was developed to examine orthodontists’
Institute Inc, Cary, NC).
and general dentists’ perceptions and preferences of
how orthodontists communicate with general dentists.
RESULTS
The survey was customized for orthodontists and
general dentists so that the same questions were A total of 137 orthodontists and 144 general dentists
asked and formulated appropriately for each group. It responded to the survey (response rates of 13.7% and
consisted of four sections: demographics, types of 14.4%, respectively). Table 1 shows the demographic
Table 1. Demographic Characteristics of the Survey Participants P 5 .0032). General dentists who responded were
General Dentists Orthodontists older (mean age 5 52 years old vs 47 years old) and
Characteristic % No. % No. P Valuea had practiced more years than the orthodontists who
responded (mean age 5 25 years old vs 17 years old;
Sex .5347
Women 27 38 24 32 P , .0001).
Men 73 104 76 104
What type of environment do you practice in? .9450 Media Used to Communicate
Rural 18 25 16 22
Suburban 63 89 65 87 Table 2 shows the types of communication general
Urban 19 27 19 25 dentists said they actually received and preferred to
What type of practice do you work in? .0032 receive from orthodontists and what orthodontists said
Solo practice 69 96 64 88
Group practice 31 44 30 41
they sent to general dentists. The results are divided
Academic 0 0 6 8 based on case complexity.
Mean SD Mean SD Regarding the average patient, general dentists
Age (y) 51.9 9.93 47.1 9.94 ,.0001 received most types of communication at a statistically
Years in practice 24.7 10.28 17.1 10.18 ,.0001 similar frequency to what they preferred to receive
a
Nominal responses were compared using x2, and continuous from the orthodontists (Figure 2). Letters were the only
responses were compared using a t-test. form of communication that was received at a frequen-
cy significantly higher than what was preferred (P ,
characteristics of the participants. The two groups .05). However, letters were also most commonly
were predominantly male and typically practiced in received and most commonly preferred to be received
a suburban environment. Slightly fewer orthodontists by general dentists.
practiced solo than did general dentists (64% vs 69%, Figure 3 compares the type of communication gener-
P 5 .0032), and the only respondents who worked in al dentists preferred to receive to the type of commu-
academics were orthodontists (6% vs 0%, nication orthodontists reported that they provided for the
Table 2. Actual and Preferred Media Received by General Dentists and Actual Media Sent by Orthodontists for the Average/Typical Patient and
the Complex Patient
Average/Typical Case Complex Case
Type of Communication % Comparison No. % Comparison* No.
General dentist: Type actually received
A A
Letter 94 136 83 119
C C
E-mail 26 37 17 25
C B
In person 22 32 37 53
B A
Phone 53 76 74 107
X X
Fax 20 29 13 18
X X
Mobile device app 2 3 1 1
X X
Other 1 2 1 1
General dentist: Type preferred to receive
A A
Letter 74 106 57 78
C B
E-mail 35 50 28 39
B B
In person 13 19 36 50
A A
Phone 40 57 60 82
X X
Fax 9 13 7 9
X X
Mobile device app 0 0 0 0
X X
Other 0 0 0 0
Orthodontist: Type actually sent
A B
Letter 86 118 71 97
B C
E-mail 55 76 54 74
C B
In person 34 47 71 97
B A
Phone 51 70 86 118
X X
Fax 13 18 6 8
X X
Mobile device app 5 7 3 4
X X
Other 4 5 4 5
a
The communication forms were compared within each practitioner group and survey question using a repeated-measures logistic regression
and the Tukey honestly significant difference. Percentages not sharing the same superscript are significantly different (P , .05). The less
frequently used forms—fax, app, and other—were not used in the comparison because of the lack of data, and all of these types are grouped
together with an “X” superscript.
Figure 2. Communication regarding the average/typical patient: What general dentists reported that they received compared with what general
dentists preferred to receive. *P , .05.
average patient. General dentists preferred to receive cantly lower frequency than orthodontists sent them
a letter more than any other type of communication, and (56%; P , .05).
orthodontists reported that they sent letters with a With regard to the more complex patient, what the
similar frequency (P . .05). General dentists preferred general dentists preferred to receive and what they
less often to receive an e-mail (35%) and at a signifi- actually received did not always coincide. Figure 4
Figure 3. Communication regarding the average/typical patient: What general dentists preferred to receive compared with what orthodontists
reported that they sent. *P , .05.
Figure 4. Communication regarding the complex patient: What general dentists reported that they received compared with what general dentists
preferred to receive. *P , .05.
indicates that general dentists received letters and Figure 5 shows that orthodontists reported that they
phone calls at a much higher frequency than they made phone calls (86%), sent e-mails (54%), and met
preferred (P , .05). General dentists received e-mails, in person (71%) regarding complex patients signifi-
in-person contact, and faxes at similar frequencies to cantly more often than the general dentists preferred
what they preferred (P . .05). (59%, 28%, and 36%, respectively; P , .05). However,
Figure 5. Communication regarding the complex patient: What general dentists preferred to receive compared with what orthodontists reported
that they sent. *P , .05.
Figure 6. Communication preferences and practices among general dentists and orthodontists regarding the average patient versus the complex
patient. *P , .05.
they mailed letters at a frequency (71%) that was not With regard to how often orthodontists notified the
statistically significantly different from that which general dentist when the orthodontist wanted teeth
general dentists preferred to receive (56%). extracted, orthodontists reported that they did so at
The differences between how general dentists pre- a higher frequency than the general dentists per-
ferred to receive communication and how orthodon- ceived. Specifically, 74% of orthodontists said they
tists communicated based on case complexity are always notified the general dentists whereas only 56%
reported in Figure 6. General dentists preferred to of general dentists reported that they always received
receive in-person communication or a phone call at notification (P 5 .0036).
significantly higher frequencies when treating complex When asked about the adequacy of communication
patients compared with when treating average/typical regarding poor oral hygiene, the difference between
patients (36% vs 13%, 59% vs 40%, respectively; P , the responses of the two groups was small but
.05). The preference to receive a letter or e-mail statistically significant. According to the findings, 47%
decreased when shifting from an average/typical patient of the general dentists reported that orthodontists
to a complex patient. However, this difference was communicated inadequately whereas 53% said they
significant only for letters (74% vs 56%; P , .05) and did so adequately. This was in contrast to the 54%,
not for e-mails (35% vs 28%; P . .05). The orthodon- 43%, and 2% of orthodontists who reported that they
tists showed a similar trend in how their communication communicated about poor oral hygiene inadequately,
practices changed with case complexity. In-person and adequately, and excessively, respectively (P 5 .0399).
phone call communication showed significant increases Most of the respondents in both groups agreed that
for a complex patient vs an average/typical patient (71% the level of communication regarding the development
vs 34%, 86% vs 51%, respectively; P , .05). They also of WSLs was inadequate. The general dentists were
communicated less frequently by letter or e-mail when more dissatisfied, with 70% compared with 57% of
working on a complex patient, although only the orthodontists reporting that the communication was
difference in how often letters were sent was significant. inadequate (P 5 .0109).
Orthodontists reported that they asked for input from general dentists at a higher rate (62.0%, SD 5 32.0%)
general dentists when treating patients with malformed than the general dentists reported (48.7%, SD 5
teeth at a higher rate (56.9%, SD 5 36.7%) than the 38.8%; P 5 .0019). Only 1% of orthodontists reported
general dentists reported (40.9%, SD 5 37.9%; P 5 that they never asked for input, whereas 19% of general
.0004). Furthermore, 49% of general dentists said that dentists reported that they were never asked for input.
orthodontists asked for their input 25% of the time or The orthodontists and general dentists agreed on
less whereas 46% of the orthodontists said they asked the frequency that orthodontists sought input when
for input 75% of the time or more. orthodontists were approaching the end of treatment
When treating patients with missing teeth, orthodon- and could not obtain ideal results. Each indicated that
tists again reported that they asked for input from this occurred roughly 44% of the time (P . .9).