GE
Intelligent Platforms
Proficy Workflow
QuickStart Use Cases
Reduce Costs Through Lean Work Processes and Exception Management
Imagine that every worker is your best
worker – and that every work process is a
best practice. With GE Intelligent Platforms’
Proficy* Workflow, you can reduce the
variation in performance, cost, quality and
brand protection, achieving a new level of
operational excellence. Proficy Workflow
helps you cut costs through lean work
processes and exception management.
As a Work Process Management software
system, Proficy Workflow enables power
users and domain experts to digitize manual
and automated processes with one tool –
capturing process, traceability and quality
data across systems to reduce errors, waste
and delays. You can manage by exception,
orchestrate production and achieve event-
based, data-driven results.
Built on the Proficy Service Oriented Architec-
ture (SOA) platform, Proficy Workflow is also Proficy Workflow Version 1.0
third-party extensible and enables composite
solutions, enhancing the value of existing
QuickStart Use Cases
MES, HMI and ERP systems.
• Electronic Work Instructions
Take advantage of GE’s long heritage of lean - Electronic Work
and digitization with Proficy Workflow. This Instructions/SOPs
software packages our in-depth experience - Lean with “Standard Work”
to help you react to change and leverage
best practices in a repeatable way across - Production Set Up
your enterprise. When every worker is your - Virtual Trainer
best worker, then you truly have a sustain-
able advantage. • Quality
- Quality Hold:
Non Conformance,
Rework and Quarantine
- QA Plan & Sampling
• Corrective Action
- Alarm Management and
Corrective Action
- Exception Management
- HACCP Monitoring Procedures
- Troubleshooting Trees:
Equipment Repair &
In-Process Product Repair
• Middleware
- Industrial Middleware
Proficy Workflow - QuickStart Use Cases

Electronic Work Instructions

Electronic Work Instructions /SOPs
Guiding operators through step-by-
step instructions, this use case ensures
production complies with defined processes
through validated entry. Users can capture
both automated and manual data entry.
In addition, they can digitize and enforce
compliance with policy manuals and
Standard Operating Procedures (SOPs).
Through this use case, Proficy Workflow can
reduce errors and costs of compliance.

Electronic Work Instructions – With Proficy Workflow, operators know how to perform their job. As an
example, in this Manual Filter Backwash demo, Proficy Workflow walks operators through a process with
visual instructions, ensures compliance on tasks and automatically interacts with an existing HMI system,
in this case, Proficy iFIX.

Lean with Electronic “Standard Work” Production Set Up Virtual Trainer

Proficy Workflow helps production teams
find and eliminate waste faster and easier
by making sure best practices become
standard practice. This use case focuses on
electronically and interactively managing
work processes and compliance by guiding
operators through Standard Work, ensuring
proper completion of all work process
steps. Teams can graphically map work
processes and existing SOPs. In addition, the
software facilitates analyzing processes to
develop new best practices for continuous
improvement and quickly deploying and
monitoring them.
Operators can walk through the steps to set
up a machine or recipe, and companies can
verify proper machine set up – prior to raw
materials usage. Companies can control
set up processes regardless of the level of
traditional automation and independent
of automation. Teams can record opera-
tor input, validated equipment calibrations,
batches/lots, and more. Proficy Workflow
decreases costs of machine changeover and
errors, downtime associated with equipment
set up, and inventory through less waste.
Companies increase efficiency and quality
through faster and better production set up,
agility for changing production, and sustain-
ability of production processes.
Digitize the expertise of your best operators
in a form that all operators can use. With
Proficy Workflow, companies can provide
new operators with instructionally sound
training and the ability to practice production
tasks and SOPs before actually operating
equipment and using materials. Teams
can electronically capture knowledge from
expert workers due to retire and embed the
expertise in training materials before attrition
affects plants.
Proficy Workflow - QuickStart Use Cases

Quality
Quality Hold: Non Conformance,
Rework and Quarantine
By automatically triggering non-confor-
mance workflows, companies can better
manage – and take steps to prevent and
minimize – quarantines and recalls. Proficy
Workflow coordinates the activities of pro-
duction, quality and management. On the
plant floor, the software guides operators
through supplemental testing, inspecting,
rework and re-dispositioning. Teams can
automatically bracket product batches/lots
suspected of sharing a quality problem –
then manage and track the process of testing
and assessing bracketed product for confor-
mance and then releasing, splitting, rejecting
or reworking. This use case decreases costs
by reducing product waste / scrap, time and
costs associated with manual recordkeeping,
shipping delays by driving fastest resolution,
and risk by enforcing non-conformance SOPs.

QA Plan and Sampling

Automating and managing the Quality
Assurance (QA) plan and sampling, enabling
more sophisticated, situation-driven sam-
pling, testing and inspection routines are
the basis of this use case. Companies can
automatically trigger QA sampling based on
production events or elapsed time, connect
operator work instructions with production
and real-time quality data, and distribute
sampling tasks across the plant.
Quarantine Process – In this quarantine example, the system triggers the start of a quarantine workflow
due to a quality issue. The Plant Stream Shift Manager confirms the quarantine of certain pallets, and
Proficy Workflow then sends an e-mail to the Product Quality Coordinator for completion of additional steps
in the workflow.
Corrective Action and Exception Management
(Including HACCP Monitoring Procedures)
Alarm Management, Corrective as-needed basis only. Furthermore, they can
Action and Exception Management record exceptions and corrective actions
for compliance audits and continuous
React immediately to alarms and process
improvement of processes. Proficy Workflow
exceptions with best practice corrective
can make every operator an expert – and
action and exception management. This use
decrease costs by reducing waste and labor,
case allows companies to automatically and
downtime through faster response, and risk
dynamically respond to production problems
through automatic remediation or escalation.
and events, monitoring alarms and out-
of-spec conditions from multiple systems.
Troubleshooting Trees: Equipment
Users can send tasks to people or systems
to correct for problems in real time and Repair & In-Process Product Repair
escalate as needed. Companies can minimize Troubleshooting Trees walk teams through
nuisance alarms and ensure proper action on production problems to determine root cause
critical alarms. and solution, therefore increasing uptime as
well as compliance. This use case involves
Additionally, users can track QA data in repair of equipment as well as in-process
real time and automatically adjust work product and materials. In addition, com-
processes to conform to specs. Companies panies can capture the knowledge base of
can take corrective action on an event- expert workers, reducing effects of attrition
triggered basis, adjusting processes on an on the plant.
Proficy Workflow - QuickStart Use Cases

Middleware Workflow

Industrial Middleware Events Equipment

Gaining visibility and management of produc- • Alarm triggered Materials
tion data across systems is the focus of this • Inspection failed Personnel
use case. Users can orchestrate ERP and pro- • Metal detector down Product Specs
• Low temperature Product Def
duction data exchange based on real-time
events. Proficy Workflow can also orches-
trate real-time data across third-party plant
systems, including HMI, PLC, MES or any OPC
device. Enhancing compliance with industry Corrective Action
standards such as ISA-88/ISA-95, this use
case decreases the costs associated with
low-level systems integration and reduces
downtime by simplifying data orchestration.
Real-Time Services Bus

Maintenance Mgmt
Production Mgmt
Order Processing

Process Segment
Inventory Mgmt

Work Request
Quality Mgmt

Legacy Apps
Dispatching

Equipment
Personnel
Materials

Event
HMI

ERP
ISA-95 Activity/Data Services Other Services

Industrial Middleware – Proficy Workflow can orchestrate real-time data across third-party systems,
including ERP, HMI, PLC, MES or any OPC device – decreasing the costs associated with low-level systems
integration and reducing downtime by simplifying data orchestration.

About GE Intelligent Platforms

GE Intelligent Platforms, a General Electric Company (NYSE: GE), is an experienced high-performance
technology company and a global provider of hardware, software, services, and expertise in automation
and embedded computing. We offer a unique foundation of agile, advanced and ultra-reliable technology
that provides customers a sustainable advantage in the industries they serve, including energy, water,
consumer packaged goods, government and defense, and telecommunications. GE Intelligent Platforms
is a worldwide company headquartered in Charlottesville, VA and is part of GE Home and Business Solutions.
For more information, visit www.ge-ip.com.

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