LAUREN WEHLAGE

 
 
Salt Lake City, Utah 84111 ♦ 6122984887 ♦ laurenbreeze94@icloud.com

PROFESSIONAL SUMMARY
Knowledgeable and dedicated customer service professional with extensive experience in a handful of different industries. Solid team player
with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and
contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary
passion for developing relationships, cultivating partnerships and growing businesses.

SKILLS
 Menu Memorization  Restocking abilities
 Cash Handling  Bussing
 Coffee machinery  Table Setting
 Exceptional customer service  Order accuracy
 Ordering procedures  Food and beverage pairings
 Point of sale knowledge  Guest seating arrangements
 Sales  Food sales and promotion
 Merchandising expertise  Wine service
 Stocking and replenishing  High-volume dining
 Shipment processing  Customer Checkout
 Excellent people skills  Cleaning
 Multi-tasking strength  Customer Contact
 Maintaining Equipment  Customer service
 Selling plants to customers  Marketing strategies
 Gardening expertise  Pricing

WORK HISTORY
Garden Vendor, 03/2019 to Current
American Nursery Services – Salt Lake City, Utah
I am in charge of the indoor plants, as well as trees, shrubs, and holiday items at Home depot's in SLC.
I supply orders, restock merchandise, and unload orders from shipping.
Barista, 06/2018 to 10/2020
Salt Lake City International Airport – Salt Lake City, UT
 Learned every menu preparation and numerous off-label drinks to meet all customer needs.
 Elevated customer loyalty by using strong Multitasking skills, and memorizing regulars orders. Had the abilities to resolve customer
problems.
 Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
 Prepared coffee, cleaned dining areas, opened register and carried out other opening duties.
Sales/Floor/Intake Clerk, 10/2018 to 02/2019
Iconoclad – Salt Lake City , Utah
Greeted customers as soon as they walked in, had similar greeting for customers. Worked cashier, clothing steamer, consignment area, cleaned
and organized store, took phone calls and ran computer system set up for consignment items.
Garden Vendor, 03/2016 to 08/2018
Resource Plus Inc. – Bountiful, Utah
Received orders, maintained flowers and supply, helped customers, unloaded orders.
Baker, 01/2018 to 07/2018
Village Bakery – Salt Lake City, UT
 Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
 Cleaned and maintained kitchen equipment and oven.
 Developed new products based on seasonal ingredients, holidays and dessert trends.
 Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
 Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer.
 Complied with all health and safety codes.
Server/Host/Barista, 11/2016 to 06/2018
From Scratch – Salt Lake City, UT
 Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize
complaints.
  Kept register accurate through correct billing, payment processing and cash management practices.
 Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
 Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Barista, 03/2015 to 08/2015
Caribou Coffee – Andover, MN
 Maintained supply levels in counter and customer areas to meet typical demands.
 Learned every menu preparation and numerous off-label drinks to meet all customer needs.
 Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Team Member and Barista, 10/2014 to 03/2015
Target/Starbucks – Andover , MN
Starbucks was inside of the Target, I mostly worked as a Barista, but I would take cashier shifts from time to time.
 Kept work areas clean, organized and safe to promote efficiency and team safety.
 Prioritized drink requests while managing interruptions.
 Complied with standards for merchandising, stocking and storing product.
 Constantly expanded personal knowledge of coffee styles and varieties.
 Controlled line and crowd with quick, efficient service.
Sales, 09/2013 to 07/2014
From Scratch – Salt Lake City, UT
 Maintained organized, presentable merchandise to drive continuous sales.
 Tracked stock using company inventory management software.
 Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
 Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
 Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Teachers Assistant/Daycare Teacher, 09/2012 to 06/2013
Davis School District – Bountiful, UT
General Child care, meal prep, answering the phone, conversing with parents, giving parents a run down of the day and what their child did and
ate.
Internship, 01/2012 to 05/2012
Bountiful Dental – Bountiful, UT
Internship through my High School, shadowed as a Dental Hygienist. Assisted the Hygienist, filed customers files, helped clean tools, did x-
rays.

EDUCATION
High School Diploma: 06/2013
Bountiful High School - Bountiful
Associate of Arts
Salt Lake Community College - Salt Lake City, UT
Taking classes on and off from 2014 to currently, I've taken many random but interesting classes to figure out my major, I settled on Bachelors
in English, and an Associates of Art Degree in Illustration. I want to write and illustrate children's books.
Anoka Ramsey Community College - Anoka

I lived in Minnesota for a couple years and took classes while I was there to stay busy. Women's studies and a poetry writing class, as well as
psychology and English.
2015
Minneapolis Community And Technical College - Minneapolis, MN

ACCOMPLISHMENTS
My recent accomplishment is getting my poems published in a book of poems. Z Publishing did a book of poems for each state, I was included
in the Utah book.