The website attributes [It i The website attributes [TheTrust [I believe that my perTrust [Privacy and security
4 4 5 5
4 4
4 4
4 4
4 4
4 3
4 4
4 3
4 4
4 3
3 4
4 4
4 3
4 4
4 5
4 5
4 4
4 4
4 5
4 4
4 4
4 4
4 4
4 3
4 4
4 3
4 4
3 4
4 5
4 2
5 4
2 2
5 4
2 2
5 5
4 4
5 4
5 5
5 5
4 3
4 4
3 3
4 4
4 4
2 1
3 2
4 3
4 2
4 4
5 5
4 4
3 3
1 2
3 4
3 4
4 4
4 4
5 4
5 5
4 4
4 4
4 4
4 3
4 3
4 3
4 4
3 4
4 4
3 4
4 5
4 3
5 4
4 4
3 2
2 2
4 4
4 4
4 4
4 4
5 5
3 4
1 2
4 4
4 4
2 3
4 4
4 4
5 5
3 4
4 4
3 3
4 4
4 5
4 4
3 3
5 5
2 2
4 3
5 5
2 2
3 3
4 4
2 2
2 3
3 3
 5 5
5 5
4 4
4 2
4 4
5 3
5 5
4 4
5 5
5 4
0.792954123313239 0.949843008560582 0.964288084804884
4 5
4 4
4 3
2 2
2 3
5 5
3 3
4 4
5 5
5 5
0.897456153448753
Trust [I trust the e-bankin Trust [The bank's e-servic Convenience [The website Convenience
4 5
3 3
4 4
4 4
4 4
4 4
5 5
5 4
4 4
4 4
2 3
3 2
3 5
4 5
4 4
4 4
4 4
4 4
4 4
5 4
4 4
3 4
3 4
5 4
4 2
4 3
5 4
3 4
3 3
2 2
4 4
4 4
4 4
4 4
3 4
5 5
3 4
4 4
5 5
5 4
4 5
4 4
3 3
5 4
2 1
5 5
5 5
4 4
3 4
5 5
2 3
3 3
3 3
p [It is easy to
5 5
4 3
5 5
4 4
4 4
5 4
4 4
2 4
4 3
5 3
3 2
3 4
3 4
5 4
5 5
5 5
4 4
3 4
5 4
5 4
2 3
4 3
4 4
5 4
4 4
4 2
3 4
4 3
3 3
4 4
4 5
2 2
5 4
4 4
5 5
5 3
5 5
5 5
5 5
4 3
5 3
5 5
1 4
4 3
4 1
5 5
4 5
4 2
5 5
5 5
5 5
5 5
2 4
 5 5
4 4
4 5
3 2
3 3
5 5
3 3
5 5
5 5
4 5
0.87052196970782 0.903426939788201 0.975375254371751
5 4
5 5
4 5
4 2
3 5
4 4
4 3
3 5
5 5
5 5
1.00688871519778
Convenience [Bank's staff tService Quality [Query resoService Quality [My bank k Service Quality [My bank ha
5 4
4 4
5 5
4 4
4 4
4 4
5 5
3 3
4 4
2 3
3 3
4 4
5 3
4 4
4 4
4 5
3 2
3 3
4 4
5 4
3 2
2 2
2 2
2 2
4 3
3 3
3 3
5 5
4 2
4 2
2 5
2 2
5 3
4 3
5 3
3 2
3 2
3 4
5 4
1 3
1 3
4 1
5 4
3 4
1 2
4 5
4 3
2 2
2 4
4 5
4 4
2 2
2 1
4 4
4 4
5 5
4 4
4 4
4 4
5 5
4 4
4 4
4 4
4 3
4 4
5 4
4 5
4 4
4 4
2 2
4 3
3 4
3 4
3 3
4 3
3 3
3 4
4 4
4 4
4 4
3 3
2 4
3 3
4 4
4 3
5 5
3 3
3 3
4 4
3 3
4 4
5 5
2 2
3 3
2 2
5 5
4 3
2 2
5 5
4 3
4 4
5 4
4 3
4 4
2 2
2 1
 3 5
4 4
4 4
1 2
4 5
4 1
1 3
5 1
2 5
1 1
1.23338937889015 1.20099804885939 0.918602201782865
4 4
4 4
4 5
3 1
5 5
3 3
2 2
2 3
5 5
3 4
0.976162376426714
Bank Size [The brand of thBank Size [I believe biggerBank Size [Bank size doesn
4 5
4 3
5 5
4 4
4 4
3 3
4 3
3 4
5 2
4 4
2 3
3 4
3 4
4 4
3 3
3 3
4 3
4 5
4 4
4 4
3 2
4 4
4 4
4 4
4 3
4 2
4 4
5 4
5 4
4 3
3 4
5 3
3 4
3 2
3 2
4 4
3 2
4 5
3 4
3 2
4 4
3 2
4 4
4 3
4 2
4 2
4 2
5 4
4 5
4 2
3 4
5 4
2 4
Customer Satisfaction [I am
3 4
4 4
4 5
2 4
2 4
4 4
4 3
4 3
4 4
3 5
4 4
2 3
4 5
2 4
4 4
3 4
3 4
2 4
2 4
2 4
3 2
2 4
3 4
2 4
2 5
5 4
1 4
3 4
3 4
2 3
3 4
3 4
3 5
4 4
4 4
2 4
4 4
2 4
2 4
2 4
2 4
4 4
4 5
2 4
4 1
4 4
5 4
2 2
2 1
4 5
2 2
4 2
5 1
 1 4
4 5
5 4
4 5
2 3
5 3
5 5
5 5
5 5
5 5
0.877260083131691 0.994094183811455 1.11957859089845
2 4
1 5
1 4
2 1
3 1
3 5
1 3
1 4
1 5
1 5
1.08071585006972
Customer Satisfaction [TheCustomer Satisfaction [I amCustomer Satisfaction [TheCustomer Satisfaction [I am
4 4
5 4
4 5
4 4
4 4
4 4
5 4
3 3
4 4
4 4
3 4
3 3
4 4
4 4
4 5
4 4
4 4
4 4
5 4
4 4
3 2
4 3
4 4
4 4
5 4
4 5
3 4
3 5
4 5
3 3
2 3
3 4
5 4
4 4
4 4
4 4
4 4
4 4
4 4
3 4
4 4
3 4
3 5
4 5
2 2
3 4
4 4
4 2
4 4
5 5
2 2
2 2
2 3
4 4
4 5
4 4
2 4
2 4
2 4
5 5
4 3
2 4
4 4
4 4
3 2
3 4
2 4
2 4
2 4
4 4
2 4
2 4
2 4
2 2
2 4
2 4
3 4
3 2
2 4
2 4
5 3
3 3
2 3
4 2
3 3
5 5
1 4
2 4
2 4
2 2
1 4
2 4
2 4
2 4
3 4
5 5
1 5
4 1
2 4
1 4
4 4
3 4
5 1
2 2
2 2
1 2
 4 4
4 4
4 5
2 4
2 2
5 5
3 3
5 4
5 5
5 5
0.865212060643073 0.825229413090318 1.18835448412009
2 4
1 5
1 5
1 3
2 3
2 5
4 2
2 4
1 5
1 5
1.01600101600152
SD
0.571241
0.587143
0.604805
0.615587
0.615587
0.67082
0.686333
0.686333
0.695852
0.695852
0.71635
0.732695
0.74516
0.759155
0.759155
0.759155
0.760886
0.801315
0.812728
0.825578
0.825578
0.850696
0.864505
0.875094
0.875094
0.88258
0.88258
0.887041
0.887041
0.894427
0.923381
0.933302
0.933302
0.933302
0.951453
0.988087
0.998683
0.998683
1.020836
1.03999
1.046297
1.046297
1.050063
1.056309
1.071153
1.071153
1.071153
1.089423
1.089423
1.118034
1.11921
1.11921
1.136708
1.145931
1.145931
1.145931
1.192079
1.196486
1.213954
1.225819
1.332785
1.356272
1.605091
Bank Size [The brand of thBank Size [I believe biggerBank Size [Bank size doesn't matter to me while choosing for its services
4 5 2
2 2 2
5 5 4
4 4 2
4 4 2
5 5 1
4 4 2
4 3 4
5 3 3
1 4 2
4 3 2
3 4 4
4 4 2
4 4 2
2 3 4
4 4 2
5 4 2
3 4 3
4 4 3
4 4 2
4 5 2
4 5 1
3 2 4
5 4 3
5 5 1
4 4 2
3 3 4
4 2 4
4 5 2
5 5 1
4 2 4
5 4 1
3 3 3
4 4 2
3 4 2
4 3 2
3 4 2
4 2 4
4 2 5
3 4 3
5 4 3
5 4 4
4 5 3
4 3 4
5 5 1
5 2 4
4 4 1
3 2 2
4 4 4
2 3 3
3 4 2
4 3 3
4 4 3
3 2 3
3 2 4
4 2 5
3 3 4
3 3 3
3 2 4
5 3 3
3 4 4
4 3 2
2 4 5
4 5 2
3 2 4
e choosing for its services]
The website attributes [It i The website attributes [TheSum
4 4 8
1 1 2
4 4 8
4 3 7
4 4 8
5 4 9
4 4 8
4 4 8
2 2 4
5 5 10
4 4 8
4 3 7
4 4 8
4 4 8
3 4 7
4 4 8
4 2 6
5 4 9
4 4 8
4 5 9
4 4 8
5 5 10
5 4 9
3 4 7
5 5 10
4 4 8
4 5 9
5 5 10
5 5 10
5 5 10
3 2 5
4 4 8
3 3 6
4 4 8
4 4 8
4 4 8
4 4 8
2 1 3
4 3 7
5 4 9
4 5 9
3 3 6
4 4 8
4 4 8
4 4 8
4 4 8
4 4 8
4 3 7
4 4 8
4 4 8
5 5 10
4 4 8
4 3 7
 4 4 8
5 5 10
4 3 7
4 3 7
4 5 9
2 2 4
5 3 8
4 3 7
4 2 6
1 2 3
4 2 6
3 3 6
0.759615384615385 0.997596153846153 2.990385

1.75721153846154

Alpha 0.824759
Trust [I believe that my perTrust [Privacy and security Trust [I trust the e-bankin Trust [The bank's e-servic
4 5 4 4
2 2 1 1
3 4 4 4
4 4 5 4
5 4 5 4
5 5 4 5
4 4 4 5
3 4 3 3
4 4 4 4
4 5 5 5
5 5 5 4
4 3 3 5
4 4 4 4
4 4 4 4
4 3 2 3
4 5 4 5
2 2 4 4
4 4 4 4
2 2 3 4
4 3 4 4
3 3 3 4
4 4 4 4
3 4 3 4
5 5 3 4
3 3 3 3
3 2 3 4
3 4 4 4
4 4 5 5
4 4 4 4
5 5 5 5
4 3 5 5
4 3 4 5
3 3 3 3
5 5 5 5
2 2 2 3
4 4 4 2
4 3 3 2
2 2 2 1
4 4 4 3
2 3 4 4
3 4 3 3
2 3 3 3
5 5 4 5
5 5 5 5
4 4 5 5
4 4 4 4
4 4 5 4
4 4 5 4
3 3 3 3
2 3 3 3
3 3 5 5
3 4 4 4
4 4 4 4
 4 4
4 4
5 5
5 4
4 4
4 4
5 5
4 4
1 2
3 3
2 2
4 4
0.950961538461538 0.835096153846154
alpha
4 4
3 4
5 5
4 4
4 4
4 4
5 5
5 4
2 2
3 3
3 2
4 4
0.871634615384615 0.933653846153845
3.59134615384615
0.891706942165862
Sum
17
6
15
17
18
19
17
13
16
19
19
15
16
16
12
18
12
16
11
15
13
16
14
17
12
12
15
18
16
20
17
16
12
20
9
14
12
7
15
13
13
11
19
20
18
16
17
17
12
11
16
15
16
 16
15
20
17
16
16
20
17
7
12
9
16
10.84279
Convenience [The website Convenience
p [It is easy to Convenience [Bank's staff tsum
3 4 3 10
2 1 1 4
5 5 5 15
5 4 2 11
5 4 5 14
5 5 1 11
5 4 4 13
4 3 4 11
2 2 2 6
5 4 3 12
4 3 3 10
3 4 5 12
4 4 4 12
4 4 4 12
3 2 3 8
5 3 1 9
4 2 2 8
4 5 2 11
4 4 2 10
5 4 4 13
5 5 2 12
5 5 4 14
5 5 3 13
4 3 5 12
4 3 1 8
4 3 2 9
5 5 4 14
5 5 4 14
5 5 3 13
5 5 2 12
5 5 4 14
4 5 4 13
3 3 3 9
5 3 3 11
5 5 4 14
4 4 4 12
3 4 4 11
4 1 1 6
4 2 3 9
5 4 5 14
3 3 4 10
5 5 2 12
5 5 5 15
4 4 5 13
3 5 5 13
4 3 4 11
3 4 3 10
4 3 1 8
1 4 5 10
3 5 4 12
5 5 5 15
4 4 3 11
5 3 2 10
 2 3 3 8
5 5 5 15
4 5 4 13
5 4 4 13
5 5 4 14
4 4 4 12
4 4 4 12
2 4 3 9
4 4 4 12
2 4 2 8
4 2 1 7
5 5 4 14
1.00961538461538 1.12884615384615 1.56009615384615 6.015865

3.69855769230769

alpha 0.577799088947494
Service Quality [Query resoService Quality [My bank kService Quality [My bank ha
sum
3 4 3 10
2 2 2 6
5 5 5 15
2 3 4 9
4 3 4 11
1 3 4 8
4 4 5 13
4 4 4 12
2 4 3 9
5 4 4 13
4 4 3 11
3 5 4 12
4 4 4 12
4 4 4 12
3 4 3 10
3 3 3 9
2 4 4 10
5 4 4 13
2 3 3 8
4 3 4 11
4 5 4 13
4 4 4 12
2 3 3 8
5 3 3 11
3 2 2 7
2 4 3 9
4 4 4 12
5 4 3 12
4 4 4 12
5 5 5 15
5 5 5 15
4 4 5 13
3 3 3 9
2 4 4 10
4 4 4 12
3 4 4 11
4 4 4 12
2 2 2 6
3 4 4 11
3 5 5 13
2 2 4 8
2 2 2 6
4 4 4 12
5 5 5 15
1 2 3 6
4 4 4 12
3 4 4 11
3 2 2 7
4 5 5 14
5 5 5 15
4 5 5 14
2 2 2 6
3 4 4 11
 2 3 3 8
3 3 3 9
3 4 3 10
4 4 4 12
5 4 4 13
3 3 3 9
1 3 3 7
3 4 4 11
2 3 3 8
1 2 1 4
2 3 1 6
1 2 2 5
1.42163461538462 0.865384615384615 0.967788461538461 7.5875

3.25480769230769

alpha 0.761373716892663
Customer Satisfaction [I amCustomer Satisfaction [TheCustomer Satisfaction [I amCustomer Satisfaction [The
4 4 4 2
2 2 2 2
5 4 5 4
4 4 4 3
4 4 4 2
5 5 5 1
4 4 4 2
4 5 4 4
4 3 4 3
4 4 4 2
4 4 5 1
5 4 4 3
4 4 4 2
4 4 4 2
4 3 4 4
4 4 4 2
2 4 2 4
4 2 3 4
4 4 4 2
4 5 4 2
1 4 4 3
5 4 4 1
4 4 4 2
4 3 5 5
3 3 3 4
4 4 3 2
4 4 5 2
5 5 5 5
4 4 4 1
5 5 5 1
4 3 4 2
4 4 5 1
3 3 3 3
4 4 4 2
2 2 2 2
5 5 4 3
3 3 3 3
1 2 2 4
4 4 5 2
5 5 4 5
4 4 5 3
2 2 2 2
4 4 4 4
3 5 4 5
4 5 4 2
4 4 4 2
4 3 4 2
4 3 4 2
5 3 5 5
1 2 2 2
4 4 4 2
4 4 4 4
5 4 4 4
 2 3
4 4
4 4
4 4
4 4
4 4
5 5
3 3
3 3
1 2
1 2
4 3
1.18509615384615 0.778846153846154
5.11490384615385
alpha
2 2
4 2
4 1
4 2
4 2
4 1
5 2
3 4
3 2
3 1
4 1
4 3
0.725961538461539 1.37596153846154
0.702793893757972
Customer Satisfaction [I amsum
4 18
2 10
4 22
4 19
4 18
5 21
4 18
5 22
3 17
4 18
5 19
4 20
4 18
4 18
4 19
4 18
4 16
2 15
4 18
4 19
4 16
5 19
2 16
3 20
2 15
4 17
4 19
1 21
4 17
5 21
4 17
5 19
3 15
4 18
2 10
2 19
2 14
1 10
4 19
5 24
3 19
2 10
4 20
5 22
4 19
4 18
4 17
4 17
5 23
3 10
4 18
4 20
4 21
 2 11
4 18
4 17
4 18
4 18
4 17
5 22
3 16
3 14
2 9
3 11
4 18
1.04903846153846 11.68413