PowerApps HelpDesk Manual Table of Contents

Create the HelpDesk SharePoint list.................................................................................................................................. 2

Create Description column................................................................................................................................................ 2

Create Category column.................................................................................................................................................... 2

Create PercentComplete column.................................................................................................................................... 3

Create Priority column........................................................................................................................................................ 3

Create TaskStatus column................................................................................................................................................. 3

Create AssignedTo column............................................................................................................................................... 4

Edit 'Title' column................................................................................................................................................................. 4

Create the AdminList SharePoint list.................................................................................................................................. 4

Create Value column........................................................................................................................................................... 4

Edit 'Title' column................................................................................................................................................................. 4

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Create SharePoint Site
1. Go to SharePoint Admin portal.
2. On the new SharePoint Admin Portal look and feel, under Sites, click Active sites.
3. Click Create.
4. Select Team Site.
5. Type devhelpdesk as Site Name.
6. Type the name of the site owner.
7. Click Next.
8. Ignore the additional details and click Finish.

Create the HelpDesk SharePoint list

This list stores the Help Desk tickets.

1. Go to devhelpdesk SharePoint site.

2. Click the gear icon in the top right portion of the web page.
3. Click Add an app.
4. In the Find an app textbox, enter Custom.
5. Click the search icon.
6. Click the Custom List app.
7. In the Name textbox, enter HelpDesk.
8. Click Create.

Create Description column

1. Select the ellipsis next to the HelpDesk list and click Settings.
2. Click Create column.
3. In the Column name textbox enter Description.
4. In the type of information in this column is radio button list, select Multiple lines of text.
5. In the Require that this column contains information radio button list, select Yes.
6. In the Specify the type of text to allow radio button list, select Plain text.
7. Click OK.

Create Category column

1. Click Create column.
2. In the Column name textbox enter Category.

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 3. In the type of information in this column is radio button list, select Choice.
4. In the Type each choice on a separate line textbox enter the following values, each on a
separate line:
a. LAPTOP / PC equipment issue
b. LAPTOP / PC software issue
5. In the Enforce unique values radio button list, select No.
6. In the Display choices using radio button list, select Drop-Down Menu.
7. In the Default value textbox, enter LAPTOP / PC equipment issue.
8. Click OK.

Create PercentComplete column

1. Click Create column.
2. In the Column name textbox enter PercentComplete.
3. In the type of information in this column is radio button list, select Number (1, 10, 100).
4. In the Require that this column contains information radio button list, select No.
5. Click OK.

Create Priority column

1. Click Create column.
2. In the Column name textbox enter Priority.
3. In the type of information in this column is radio button list, select Choice.
4. In the Type each choice on a separate line textbox enter the following values, each on a
separate line:
a. HIGH
b. MEDIUM
c. LOW
5. In the Enforce unique values radio button list, select No.
6. In the Display choices using radio button list, select Drop-Down Menu.
7. In the Default value textbox, enter LOW.
8. Click OK.

Create TaskStatus column

1. Click Create column.
2. In the Column name textbox enter TaskStatus.
3. In the type of information in this column is radio button list, select Choice.
4. In the Type each choice on a separate line textbox enter the following values, each on a
separate line:

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 a. NOT STARTED
b. IN PROGRESS
c. COMPLETED
d. DEFERRED
e. WAITING ON CSR
5. In the Enforce unique values radio button list, select No.
6. In the Display choices using radio button list, select Drop-Down Menu.
7. In the Default value textbox, enter NOT STARTED.
8. Click OK.

Create AssignedTo column

1. Click Create column.
2. In the Column name textbox enter AssignedTo.
3. In the type of information in this column is radio button list, select Person or Group.
4. In the Require that this column contains information radio button list, select No.
5. In the Allow multiple selections radio button list, select NO.
6. Click OK.

Edit 'Title' column

1. Click the Title column link.
2. In the Require that this column contains information radio button list, select No.
3. Click OK.

Create the AdminList SharePoint list

This list stores the Admin of the application.

1. Go to devhelpdesk SharePoint site.

2. Click the gear icon in the top right portion of the web page.
3. Click Add an app.
4. In the Find an app textbox, enter Custom.
5. Click the search icon.
6. Click the Custom List app.
7. In the Name textbox, enter AdminList.
8. Click Create.

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Create Value column
1. Select the ellipsis next to the AdminList list and click Settings.
2. Click Create column.
3. In the Column name textbox enter Value.
4. In the type of information in this column is radio button list, select Single line of text.
5. In the Require that this column contains information radio button list, select No.
6. Click OK.

Edit 'Title' column

1. Click the Title column link.
2. In the Require that this column contains information radio button list, select No.
3. Click OK.

Modify HelpDesk App

Create App Environment
1. Go to portal.office.com and select PowerApps.
2. Click the gear icon and select Admin Center.

3. Select the Environment tab. To create environment, click .

4. Copy the following details and click Save.

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 5. Go to portal.office.com and select PowerApps.
6. On the upper right, click the Environment and select dev-helpdesk.

7. On the left side, click .

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 8. Scroll down and find the Help Desk canvas app. Select the app and name it dev-helpdesk and
click Create button.
9. Click Allow.

10. Make sure you have a view like this:

11. In View tab, select .

12. Click the .

13. Search ‘sharepoint’ and select SharePoint icon.

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 14. Paste the SharePoint site and click Connect.

15. Select AdminList and HelpDesk then click Connect.

16. Click Yes.

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 17. On the left side, click the .
18. On the OnStart property, modify the formula to:

Collect(AllTickets,HelpDesk);
Set(MyProfile,Office365Users.MyProfile());
Set(RunFlow,false)

19. On the left side click the .

20. Click the Category dropdown.
21. On the Items property modify the formula to HelpDesk.
22. Click the Priority dropdown.
23. On the Items property modify the formula to HelpDesk.
24. Click the Create button.
25. On the OnSelect property, modify the formula to:

SubmitForm(CreateTicketForm);
ResetForm(CreateTicketForm);
Set(RunFlow,true);
Navigate(ConfirmSubmitScreen,None)

26.

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