Bibliography

 The information provided by the customer.

 Through the personal interaction with the help of questionnaire
 Websites of consumer durable brands Like Sony, Samsung, LG etc.

 www.google.com
 www.scrib.com
 www.sony.co.in
 www.samsung.com
 www.wikipedia.com/samsung
 A STUDY ON CONSUMER SATISFACTION TOWARDS
SAMSUNG TV IN TIRUPPUR CITY

OUESTIONNERIES
1. Name :

2. Address :

3. Gender of the respondents

a) Male b) female

4. Age of the respondents

a) up to 20 years b)21 to 25 years c)26 to 30 years d) above 31 years

5. Marital status of the respondents

a) Married b) unmarried

6. Educational qualification of the respondents

a) Illiterate b) school level c) college level d) professional level

7. Occupational status of the respondents

a) Business b) employee c) agricultural d) others

8. Monthly income of the respondents

a) Below Rs. 10000 b) Rs.10000- 20000

c) Rs. 20000- 30000 d) above Rs. 40000

9. Type of the family

a) Nuclear family b) joint family

10. Number of members of the respondents

a) Up to 2 members b) 3 members

c) 4 members d) above 4 members

11. How do you know about the Samsung T.V?

a) Advertisement b) friend

c) T.V d) relatives

12. Why did you prefer the Samsung T.V?

a) Price b) quality

c) Color d) style

13. How long years you are using Samsung T.V

a) 1-3 years b) 4-5 years

c) 6-8 years d) above 8 years

14. How much amount spend to purchase of Samsung T.V

a) Less than 20000 b) 20000 to 30000

c) 30000 to 40000 d) above 40000

15. Are you satisfied in price of Samsung T.V?

a) Yes b) No

16. How many member are using Samsung T.V in your family

a) 1-3 members b) 4-5 members c) all the members

17. What is your opinion about the Samsung T.V?

a) Highly satisfied b) satisfied

c) Normal d) dissatisfied
18. Do you face any problems in Samsung T.V?

a) Yes b) No

If yes, reason_________________________

19. Give your valuable suggestion

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