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on
Professor Abhishek
GROUP 9
Objective: To retain existing customers and reward customer loyalty in the face of
competition from the new entrant.
Target Audience: Low ARPU customers who are likely to switch to competition & haven’t
recharge for a while .
Result: Sales Promotion Plan was moderately successful in stalling of user base churn .
Insights: Sales Promotion offer was immediately imitated by it’s main competitor Airtel by
coming up with it’s own sales promotion campaign Airtel Delights .
Vodafone Red
Offerings: Plan of Rs 999 per month allows for adding up to five people and the rental per connection
is Rs 200 including several benefits like data roll-over facility, access to streaming services like Zee5
and other OTT platforms, as well as unlimited voice calls and data.
Positioning: India’s smartest postpaid choice
Target Audience: New-age postpaid consumers who would like to add their family members to a
single plan
Objective: To enable their new and existing customers who are evolving in smart phone usage to
make the smartest choice
P.O.D: Entertainment, International Roaming, Complimentary Mobile Insurance, and Lowest Bill
Guarantee
Choice of Brand Ambassadors: Youth icon and chess champion Vishwanathan Anand as he best fits
the proposition of India’s smartest postpaid