Asset Management Service

A unique and customised service provided by Schneider Electric in order to help the customer to
manage and maintain his installations.

Q1. Content of Asset Management Program

 Prevent contract with three offers which conceive Long Term Maintenance Contract (LTMC)
and Annual maintenance Contract (AMC) .

Customer criteria for Asset management program:

 The entire electrical installation of a site from 250 kVA, 10 MVA.

Q2.What is LTMC/AMC ?

 LTMC (Long Term Maintenance Contract) and AMC (Annual maintenance Contract) are
maintenance services offered, stretching over the period of 1 -5 years depending on type of
the contract.

Q3. Benefits to the Customer

 A customised maintenance plan according to customer process and installation,

defined and scheduled according customer requirement.
 Overview of budget to be set aside for maintenance.
 Periodic diagnostic of installed equipments
 Site intervention by Schneider Electric expert assuring high safety measures .
 Reduced downtime .
 Original manufacturer equipment guarantee.

Q4.What are the different services provided under Prevent contract?

Prevent contract with three offers

NOTE:

‘24/7 Hotline’
 ‘24/7 Hotline’ provides exclusive access to group of experts in electrical distribution to satisfy
customer requirements during normal operation but especially in case of problem.

‘Emergency on site intervention’

 Competent and responsive technical support intervention by a Schneider Electric expert on
customer site so asto make repairs as quick as possible.

‘Emergency Spare Parts Delivery’

 SEI guarantee to deliver customer spare parts (agreed at the start of contract ) within a
contractual timescale which reduces the customer’s stoppage time.

‘Asset Online’
 Online service which facilitates customer to view and keep track of maintenance operations
24/7 through Zen server.
 Zen server is a repository to manage the assets data all along their life span.

Q5. How Prevent contract helps customer to control budget?

Emergency On-Site Intervention’ and ‘Emergency Spare Parts Delivery’ costs included
options provide formal statement of the financial resources set aside for carrying out
maintenance for a fiscal year .

Q6.Can customers go for customized Prevent?

 Yes, but it is advisable to go for full offer as it results in cost optimisation.

Q7.Which services are outside the framework of Prevent contract?

The following services are not covered under Prevent Contract Proposal:
 Equipment damage resulting from use that is not compliant with SEI's recommendations
 Failure of equipment where SEI's recommendations for improvement and realignment with
specifications were not accepted;
 Failure due to a lack of compliance with standard safety rules.
 Incorrect operation of the equipment
 Falling or shock
 Force Majeure conditions.
 Attempts to service or repair equipment without SEI's intervention or prior agreement
 Failure of equipment not covered under Prevent Contract Proposal.
 Action of non SEI authorized personal
Q8. What are the different levels of maintenance activities carried out under Prevent contract?
4 levels of maintenance are:
 Level 1: Simple adjustments with no dismantling of equipment. Replacement of consumable
components that may be accessed with no safety risks
 Level 2: Troubleshooting by standard replacement. Minor preventive maintenance operations,
such as greasing or checking of operation
 Level 3: Operations requiring complex procedures and/or portable support equipment that is
complicated to use or implement.
 Level 4: Operations whose procedures require comprehensive knowledge of a particular
technique or technology and/or the use of specialised support equipments.

Note: level 1 and 2 can be executed by the subcontractor but level 3 and 4 can be
executed by a Schneider Electric expert only.

Q9.Can Prevent contract be revised?

 Yes, Prevent contract can be revised for further 2-10 years.

Q10.What is IB suite?
 IB suite is an IT tool embedding specific modules related to maintenance intervention.

Q11.How IB suite helps in maintenance activities?

Schneider Electric engineer uses it to:
 Create, Visualize and update equipment Tree view
 Describe Equipment
 Execute Manufacturer maintenance procedures
 Collect Installed base data and equipment behavior
 Generate Maintenance reports

Q12.What are Special services?

Special services comprise specific proprietary tools required for diagnostic work on electrical
distribution equipment. Special services include
 ProSelect
 ProDiag
 ProCorona
 Thermography
 ProFusion
ProSelect
Q13. What is ProSelect?
Pro-Select is a test carried out to calculate tripping curve using Pro-Select software and to check
MV/LV and LV/MV discrimination.
 Equipment Ranges- Masterpact M, Masterpact NT/NW, Compact C, CM, NS

Q14.What are the advantages of Pro-Select?

 Detects a control unit failure
 Detects a mechanical problem with the trip unit
 Detects incorrect upstream/downstream (MV/LV and LV/LV) discrimination.

Q15. Execution steps for Pro-Select?

 Shut down the equipment.
 Current is injected from external source into the secondary coil and response time is measured.
 Display of tripping curve for actual settings using the Pro-Select software.

ProFusion
Q16.What is Pro-Fusion?
It is a tool for analysis of possible drift on fuses due to overload and thermal capacity filament of the
fuses
• Equipment: MV fuses – all brands
• Job type: Intrusive (with shutdown)
• Tools : Pro-Fusion software

Q17.What are advantages of ProFusion ?

 Avoids thermal runaway of fuses
 Avoids fuse blowing following an overload
Q18.How Pro-Fusion works?
It works on the fact that if filament of fuse is destroyed, the resistance increases which results in
heating.
 Shut down the equipment
 Measure the resistance of an MV fuse using a milliohmeter.
 Check this measurement with the ProFusion software.

ProDiag
Q19.What is ProDiag?
 It is quality test performed by a specialist technician using a data acquisition suitcase and the
Pro-Diag expert software. It is performed on-site on a device that is operational and measures
equipment's dynamic characteristics throughout a full cycle(arming, closing, opening).

Q20.What are the measurements taken by ProDiag expert software?

Measurements taken are:
 Arming time of control mechanism
 Maximum current during arming
 Opening and closing times
 Opening and closing speeds
 Simultaneousness of contacts at opening and closing
 Bounce and over-travel
 Wear of arcing contacts

Q21. What are advantages of ProDiag ?

 Checks MV circuit breaker performance.
 Evaluates equipment wear and tear.
 Monitoring of performance deviations in order to anticipate failures
 Target required maintenance actions
 Help to plan and smooth out maintenance budgets
 Anticipate a breakdown by identifying and planning preventative actions

Q22. How ProDiag works ?

ProDiag is executed in fallowing manner
 Entry of data into Pro-Diag tool via an acquisition kit and sensors.
 Analysis of data by a service expert.
 Recommendation wit detailed report.
Thermography
Q23.What is Thermography?
 It is a test which involves checking installations using a thermal imaging camera. It checks
measured temperatures with respect to normal operating temperatures.

Q24. What are advantages Thermography ?

 Detect hot spots in a live electrical installation (due to a bad connection, harmonics, overloads,
unbalancing etc.)
 Foresee risks of a fire and any other malfunction that could endanger people and equipment.

Q25. How Thermography works?

 Thermal imaging cameras provide an image of what is happening in the form of a temperature
gradient. These images allow installation hot spots to be identified.
 Checking measured temperatures with respect to normal operating temperatures.

Pro-Corona
Q26.What is Corona effect?
 Corona is a type of localized emission resulting from transient gaseous ionization in an insulation
system when voltage gradient, exceeds a critical value. It also known as partial discharge.

Q27.What is ProCorona?
 It is a test for detection of partial discharges using an ultrasonic sensor. It is carried out without
shutting down the equipment.

Q28. Operating principle of ProCorona?

 Condensation is the major cause of surface discharges (corona effect). This is more likely to
occur if there are large variations in temperature. The effects and risks are amplified by other
phenomena such as: pollution, lightning etc. These lead to a fatal deterioration of equipment
over the long term.
 This phenomenon can be detected sufficiently early on using ultrasonic means. If necessary, this
detection enables the required preventative and curative measures to be taken.

Q29. Advantages of ProCorona?

 Detects conditions favorable to the creation of corona discharges
 Prepare the implementation of solutions (installation of heating resistors, ventilation of the
substation, and replacement of insulation) in line with the conclusions of the expert assessment.