A STUDY ON CUSTOMER SATISFACTION ON BHARAT GAS

AGENCY WITH SPECIAL REFERENCE TO TIRUPUR CITY

Project report submitted in partial fulfillment of the requirements for the award of the degree of

BACHELOR OF COMMERCE WITH COMPUTER APPLICATION

Submitted by

HARI HARAN V

(Reg.No.172AC4096)

BHARATHIAR UNIVERSITY

COIMBATORE
Under the Guidance of

Dr.RAJA M.Com (CA)., M.Phil., NET., Ph.D.,

Associate Professor in Commerce

NIFT-TEA COLLEGE OF KNITWEAR FASHION

Affiliated to Bharathiar University

TIRUPUR-641606
MARCH 2020
 NIFT-TEA COLLEGE OF KNITWEAR FASHION
Affiliated to Bharathiar University

TIRUPUR-641606
A STUDY ON CUSTOMER SATISFACTION ON BHARAT GAS
AGENCY WITH SPECIAL REFERENCE TO TIRUPUR CITY
Bonafide Record work done by

PRAVIN KUMAR.M

(Reg.No.172AC4108)
Submitted in partial fulfillment of the requirements for the award of the degree of

BACHELOR OF COMMERCE WITH COMPUTER APPLICATION

BHARATHIAR UNIVERSITY

COIMBATORE

MARCH 2020

…………………..

(Faculty Guide)
……………….............. ………………………

(Head of the Department) (Principal)

Certified that the candidate was examined in the viva-voce examination held on……………

…………………….. ……………………..
(Internal Examiner) (External Examiner)
 DECLARATION
I PRAVIN KUMAR.M (172AC4109)/ Student of III year B.Com CA hereby declare that the
project entitled as “A STUDY ON CUSTOMER SATISFACTION ON BHARAT GAS
AGENCY WITH SPECIAL REFERENCE TO TIRUPUR CITY”submitted to the
BHARATHIAR UNIVERSITY, in partial fulfillment of the requirements for the award of the
Degree of BACHELOR OF COMMERCE WITH COMPUTER APPLICATION is a record
of original and independent research work done by me in the Final Semester under the guidance
of Dr.C.RAJA M.Com (CA)., M.Phil., NET., Ph.D., during the period of 2019-2020 and it has
not formed on the basis for the award of any Degree / Diploma or other similar title to any
candidate in any University.

Signature of the Candidate

Station:

Date:
 CERTIFICATE

This is to be certify that the project report entitled on the topic “A STUDY ON
CUSTOMER SATISFACTION ON BHARAT GAS AGENCY WITH SPECIAL
REFERENCE TO TIRUPUR CITY” submitted to the BHARATHIAR UNIVERSITY, in
partial fulfillment of the requirement for the award of the degree BACHELOR OF COMMERCE
WITH COMPUTER APPLICATION is a record of original research work done by STUDENT
NAME AND (REG.NO.) during the period (2017 – 2020) of his study in Department of
COMMERCE WITH COMPUTER APPLICATION at NIFT-TEA COLLEGE OF
KNITWEAR FASHION,TIRUPUR, BHARATHIAR UNIVERSITY, under my guidance and
the project report has not formed the basis for the award of any Degree/Diploma or other similar
title to any candidate of any University.

SIGNATURE OF THE GUIDE

STATION:

DATE:

Counter sign

Head of the Department,

Department of Commerce,

NIFT-TEA COLLEGE OF KNITWEAR FASHION

Tirupur – 641 606.

 ACKNOWLEDGEMENT

I obliged to our great almighty God for showering all his precious blessing upon us
throughout this project work. As the psalmist who says “Unless the lord builds the house, its
builders labour in vain”. We felt his help and sustaining power sufficient in every step.

I wish to express our deep gratitude to, Dr.K.P.BALAKRISHNAN M.Com.,

MBA.,MFC.,M.Com(CA).,M.Phil.,Ph.D., Principal, NIFT-TEA COLLEGE OF
KNITWEAR FASHION, TIRUPUR – 641 606 for providing the opportunity to take up this
project work.

I own our sincere thanks to our faculty guide Dr.C.RAJA M.Com (CA)., M.Phil., NET.,
Ph.D., Department of Commerce for his contribution, which helped me in completing this project.

I wish to acknowledge our wholehearted thanks to Dr.S.KALAIYARASI

M.Com.,MBA.,M.Phil.,NET.,PGDCA.,Ph.D., our Head of the Department and our Department
Faculty for their motivation throughout my project work. I thank all other staff in NIFT-TEA
COLLEGE OF KNITWEAR FASHION sincerely for their guidance in completing our project
work successfully.

I would like to express my profound thanks to my parents for their benevolence and
blessings all throughout the completion of this research work.