Trend Report : Company Support Satisfaction

Start Date 1/1/2006

End Date 12/31/2006
Report Type Quarterly

Jan 2006 Apr 2006 Jul 2006 Oct 2006

1/1/2006 4/1/2006 7/1/2006 10/1/2006
56 68 76 73
1.Please rate your customer support representative on the following 5 factors:
Professionalism
Very Dissatisfied 1 14.58% 10.45% 4.23% 5.88%
2 4.17% 1.49% 2.82% 5.88%
3 2.08% 2.99% 0.00% 2.94%
Neutral4 10.42% 13.43% 8.45% 17.65%
5 10.42% 5.97% 14.08% 8.82%
6 16.67% 31.34% 23.94% 16.18%
Very Satisfied 7 41.67% 34.33% 46.48% 42.65%

Willingness to Help
Very Dissatisfied 1 16.33% 11.94% 4.35% 5.97%
2 6.12% 4.48% 2.90% 4.48%
3 2.04% 4.48% 0.00% 8.96%
Neutral4 10.20% 8.96% 10.14% 10.45%
5 8.16% 10.45% 14.49% 7.46%
6 12.24% 22.39% 24.64% 20.90%
Very Satisfied 7 44.90% 37.31% 43.48% 41.79%

Product Knowledge
Very Dissatisfied 1 12.77% 10.45% 2.94% 6.06%
2 14.89% 5.97% 4.41% 15.15%
3 0.00% 1.49% 2.94% 7.58%
Neutral4 6.38% 16.42% 11.76% 10.61%
5 6.38% 8.96% 8.82% 3.03%
6 17.02% 26.87% 25.00% 13.64%
Very Satisfied 7 42.55% 29.85% 44.12% 43.94%

Efficiency
Very Dissatisfied 1 16.67% 11.94% 4.55% 11.76%
2 8.33% 4.48% 4.55% 10.29%
3 4.17% 1.49% 3.03% 0.00%
Neutral4 4.17% 13.43% 7.58% 8.82%
5 10.42% 10.45% 9.09% 8.82%
6 14.58% 19.40% 25.76% 14.71%
Very Satisfied 7 41.67% 38.81% 45.45% 45.59%

Attention to Detail
Very Dissatisfied 1 22.92% 22.39% 10.14% 16.67%
2 6.25% 2.99% 2.90% 13.64%
3 0.00% 4.48% 1.45% 1.52%
Neutral4 10.42% 10.45% 11.59% 7.58%
5 6.25% 10.45% 8.70% 6.06%
6 14.58% 20.90% 21.74% 15.15%
Very Satisfied 7 39.58% 28.36% 43.48% 39.39%

2. Overall, how satisfied are you with your most recent Company's customer support experience?
Very Dissatisfied 1 15.38% 16.18% 9.72% 13.04%
2 11.54% 10.29% 6.94% 15.94%
3 3.85% 5.88% 6.94% 4.35%
Neutral4 5.77% 5.88% 5.56% 2.90%
5 3.85% 7.35% 11.11% 4.35%
6 15.38% 23.53% 18.06% 18.84%
Very Satisfied 7 44.23% 30.88% 41.67% 40.58%

3. Overall, how satisfied are you with Company's products and services in general?
Very Dissatisfied 1 8.00% 4.41% 2.74% 5.71%
2 8.00% 1.47% 1.37% 4.29%
3 10.00% 1.47% 2.74% 4.29%
Neutral4 4.00% 14.71% 9.59% 12.86%
5 26.00% 17.65% 28.77% 21.43%
6 26.00% 44.12% 31.51% 24.29%
Very Satisfied 7 18.00% 16.18% 23.29% 27.14%