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1.

When it’s time for class in ClassIn or Aclassroom, student doesn’t enter
classroom, what should you do? A
A. Click “Student not yet show up” after 2 mins of that class and wait for
15 mins
B. Exit the classroom right away
C. Click “Student not yet show up” after 2 mins of that class and then leave
the classroom
2. When it’s time for class on QQ or Skype, student doesn’t pick up the call,
what should you do? B
A. Keeping calling students without telling CS or DS
B. Click “student not yet show up” after 2 mins of that class and wait for
15 mins
C. Click “cannot add student on QQ/Skype” after 2 mins of that class and wait
student for 15 mins
3. When it’s time for class on QQ/Skype, student doesn’t accept your friend
request, which button should you click? B
A. Student not yet show up
B. Cannot add the student on QQ/Skype
C. Others
4. When student didn’t show up, how long should you wait before clicking CS
assistance? A
A. 2 mins
B. 5 mins
C. 10 mins
5. If the student tells you in advance that he/she can’t attend the class, which
of the following is not correct? A
A. Don’t attend the class either
B. Click “student not yet show up” button when the class start, upload the
screenshot of student’s being absent in the system and the tag student absent
C. Tell student to contact online CS via Wechat, Acadsoc website or APP
6. If you find the material for the coming VIP CLASS is not right, which is the
quickest way to get it updated? A
A. Set the material manually
B. Click CS assistance
C. Report to DS
7. If you find the material for the coming TRIAL CLASS is not right, which of the
following is NOT correct? A
A. Use the material as it is
B. Click “set the current material” button and refresh the page
C. Report to DS and wait
8. If you find the lesson for the coming class is not right, which of the following
is NOT preferred? B
A. Click “set the current material” button, describe “please set Lesson **
of Material ***”
B. Click “set the current material” button with no description
C. Click “set the current material” button, describe “please contact
students to confirm the material/lesson”
9. When you want to click CS assistance for 3pm class, but you click CS assistance
for 4 pm class, the issue can still be solved. B
A. Yes, CS can see my messages anyway
B. No, CS can only solve the problem of the class that I ask for help
C. Yes, I will explain the problems to CS in detail
10. When you cannot open the material for the coming class, which of the following
is not preferred? D
A. Access tutor.acadsoc.com and try to click back-up material
B. Access http://course.acadsoc.ph
C. Click “set the current material” button and wait for the material from CS
D. Ask student for the material
11. If you cannot hear the student clearly or at all, or the network is laggy, what you should
NOT do before clicking the button? D
A. try turning off other apps on computer;
B. re-log in QQ/Skype or try exiting the online classroom and re-entering;
C. ask the student if he/she would like to switch to using QQ/Skype when online classroom
fails to function;
D. Asking student to wait for you.
12. How do you explain to the student that it is due to the internet that the class is not
successfully conducted? A
A. Click “Connection/Equipment issue” and send to the student the link that appears ,
and this: 亲爱的同学,请您完成网络/设备测试,客服会根据您测试结果给您处理这节课时哦。
B. Dear, the internet is not performing well so we need to cancel the class.
C. Leave the classroom and re-enter to check without leaving a notice to the student
D. Not revealing the situation to students.
13. When you encounter internet or equipment issues in class and need the link to do the
test, where can you get a copy of the link? A
A. Click CS Assistance>>Connection/Equipment issue;
B. In dashboard
C. In class table
14. How long will it take before CS takes care of the issues when you have
Connection/Equipment issue with student during class? C
A. Within 30 mins
B. Within 3 hours
C. Within 24 hours
15. If the class was not conducted due to internet issue, what should you say to
student? B
A. Sorry but it’s not my fault.
B. Sorry, CS will cancel the class and your class hours will not be deducted
C. Sorry, but please cancel the class
16. Which of the following can’t be deemed as network/equipment problems? C
A. Page keeps loading
B. Can’t hear and see student even if the microphone and camera are on
C. Student is not in the classroom
17. When you can’t enter classroom for Classin or Aclassroom classes, which is the
following is NOT correct? D
A. Try multiple times, if still fails, save screenshot and report to CS
B. Add student on QQ/Skype immediately
C. Click “cannot enter Classroom” button
D. Give up entering classroom
18. If it’s a class in Classin or Aclassroom, can you click “cannot add the student
on QQ and Skype” button? B
A. Yes, because Classin/Aclassroom and QQ/Skype are teaching tools
B. No, because wrong CS assistance may bring complaint from student
C. Yes, CS can tell what kind of issue it is
19. Which of the following is NOT correct when your QQ suddenly become frozen? C
A. Report to DS and get a new QQ
B. Click “cannot add the student on QQ and Skype” and describe what happened
C. Apply for a new QQ by yourself
20. When the class was not conducted due to some reason, you can still click “class
over”. C
A. Yes, it’s been 25 mins already
B. Yes, because I need to get paid
C. No, I should click CS assistance and describe what happened exactly,
otherwise it may bring a complaint from student
21. Do you think it’s important to click the right CS assistance button at the right
time? A
A. Yes, because the problems can be solved effectively
B. No, CS can deal with the problem whichever button I click
C. No, I am panic and I need help immediately
22. Which of the following is NOT the consequence of click wrong CS assistance button?
C
A. Get a complaint from CS
B. Get a complaint from student
C. It doesn’t matter at all
23. Which of the following is NOT correct if you didn’t reply messages from CS on
time after you click CS assistance? C
A. CS will not deal with the issues and you will not get paid
B. CS will cancel the class and you will get a penalty
C. CS will click “class over”
24. Which of the following buttons must be clicked within 2 to 10 minutes of the
beginning of the class? C
A. Student not yet show up, cannot add students on QQ and Skype, and others
B. Connection/Equipment issue, student not yet show up, and set the current
material
C. Student not yet show up, cannot add students on QQ and Skype, and cannot enter
classroom
25. Please describe one type of circumstance under which you will click “Others”.
None of the above