Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
Smarter Work
More efficient and effective use of staff and resources
What complements
(and is really good stuff to do)
data science?
Approach Process Outcome Examples
Publish civic data for Easier data sharing and SFPUC Adopt a Drain
Open Data use by the City and the reporting, new tools or
public services built on data
Identify insights using Smarter work “on the See rest of deck!
DataScienceSF advanced statistics tied ground” in real time
to a service change
What complements
(and is really good stuff to do)
data science?
Approach
Performance
Management
DataScienceSF
What’s in the DataScienceSF Toolkit?
Statistical Methods Tools User Experience Research
Multilevel
Missing data
modeling imputations Classification and
clustering
Survival analysis
Pattern recognition
Principal component
and factor analysis
AB testing Machine learning
Forecasting
Propensity score Logistic, multinomial
matching and multiple linear
regression techniques Network analysis
What’s in the DataScienceSF Toolkit?
Statistical Methods Tools User Experience Research
Iterative
Prototyping Photo journaling
and documenting
Service
blueprinting
Journey mapping
Ride-alongs
Process mapping
Ethnographic field
research and user
observation Usability testing
What is NOT data science?
This Not that
Service change Academic research
Major overhauls /
Small changes
service disruptions
Collecting new
Use existing data
data (mostly ;)
Data Science
Project Types
Project Type: Find the needle in the haystack
What to target? Data Science Service Change
Target areas
Target categories
Target individuals
Data Science
Service Change
Result
New Orleans Fire Nola’s analytics Nola FD used the With no increase in
New Orleans Fire
Alarms
New York City (NYC) NYC analyzed The audit team With the same staff
Compliance
New York City Tax
Backlog in blight
enforcement
Data Science
Service Change
Result created
abatement tool
Result
With no change in
Complaints
New Orleans (Nola) Nola used data on The enforcement Nola eliminated the
Blight
New Orleans
Data Science
Identify patterns to
refine early warning
Service Change
Flagged recurring
complaints
Result
Excessive force The analytics team The department The CMPD system
Violence
Charlotte Police
Chicago reached
Lead Poisoning in
62% 78%
respond respond
Data Science
Service Change
Result
Currently evaluating
impact
Examples: A/B test something
Service Issue Data Science Service Change Result
they have a low tested different implemented the clients using free
take up rate of free SMS reminders to most successful primary care
primary care those eligible for SMS text. appointments
appointments. appointments.
Evaluating impact
NYC Summons
Challenging to predict
outbreaks
Data Science
Service Change
Proactive targeting of
leading indicators
Result
Early Warning Focus on that set of officers Focus on this set of officers
Data Science
Result
Data Science
Service Change
Result
Expected: Targeted eviction prevention that keeps Find the needle Flag “stuff”
residents in their homes in the haystack early
Full write up at datasf.org/showcase/datascience/
ENV: Find new clients to help green our City
Service Issue
Data Science
Service Change
Result
Expected: New customers and increased uptake of green Find the needle Optimize your
subsidies in the haystack resources
Full write up at datasf.org/showcase/datascience/
DPH WIC: Help moms and babies stay in
nutrition program
Service Issue
Data Science
Service Change
Result
Expected: Reduce the dropout rate of moms, infants and Flag “stuff” early
children, leading to healthier outcomes for both
Full write up at datasf.org/showcase/datascience/
DPH BHS: Improve results and reduce costs in
mental health care
Service Issue
Data Science
Service Change
Result
Expected: Reduction in high cost clients and use of high Find the needle Flag “stuff”
cost emergency services in the haystack early
TTX: Increase response to tax letter
Service Issue
Data Science
Service Change
Result
Improved response rate by 17%. TTX continuing to apply A/B test something
BIT principles to other taxpayer communications
Full write up at datasf.org/showcase/datascience/
ART: Preserve City art for the future
Service Issue
Data Science
Service Change
Result
Expected: Reduction in staff time, more accurate cost Optimize your resources
estimates, and earlier identification of pieces in need of
conservation
Full write up at datasf.org/showcase/datascience/
Overview of Phases
Dates at datasf.org/science
April - Mid
May May June July - November Dec
May May
Phase: Solicitation
How to prepare
• Brainstorm projects using the project types
• Identify possible service changes
• Review data that could help
• Identify key staff members
April - Mid
May May June July - November Dec
May May
Phase: Application
Criteria to keep in mind
• Above all else: A viable path to service change
• Question / problem answerable by data science
• Solvable within cohort time frame
• Impact
• Department commitment
• Data readiness
April - Mid
May May June July - November Dec
May May
Phase: Selection
Process
• Initial review
– Criteria assessment
– Application scoring
• Department follow-ups, as needed
– Be available for questions (email or in person)
• Estimating 5-10 projects per Cohort
April - Mid
May May June July - November Dec
May May
Phase: Winners Announced
And gentle off-ramps for the rest…
Some projects may not be appropriate for data science or for our timeline. We will help identify other
opportunities that may be a better fit:
• Civic Bridge – pro bono opportunities via the Mayor’s Office of Civic Innovation
• STIR – startup technology engagements via the Mayor’s Office of Civic Innovation
• DataSF Dashboarding Services
• Controller's Performance Unit
• Data Academy classes
• External Data Science groups or volunteers
• Other technical assistance
April - Mid
May May June July - November Dec
May May
Phase: Project refining
During this phase, we will:
• Meet to refine the scope
• Optionally, do initial site visits/interviews
• Prepare data for analysis
• Outputs
– Project charter
– Data exchanges and agreements, as needed
April - Mid
May May June July - November Dec
May May
Phase: Analysis and service change
During this phase, we will:
• Conduct site visits, ride-alongs
Service
and interviews, as appropriate Plan
Analysis
April - Mid
May May June July - November Dec
May May
Phase: Analysis and service change