Return Introduction Mailbox greetings CallPilot voice prompts

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This card is for CallPilot 100/150 and Business Communications There are three types of Personal mailbox greetings: Primary, CallPilot voice prompts tell you which dialpad button to press
Manager 2.5 users with display telephones that use the Norstar Alternate and Personalized. for CallPilot options.
CallPilot Quick Reference Card Voice Mail interface.
Primary mailbox greeting On one line display telephones:
Norstar Voice Mail interface Mailbox initialization
Is your everyday mailbox greeting. In this greeting include your • The voice prompt plays immediately.
You must initialize your mailbox to receive and store messages. name, mailbox number and a brief message explaining to callers • Use the dialpad only to enter a command.
To initialize and open your mailbox for the first time: that you are unable to answer their calls. • If you know the corresponding dialpad number for the
1 2 3 option you want, you can press it any time during the voice
New Record 1. Press ≤·°⁄ on your display telephone. Alternate mailbox greeting prompt.
Messages Messages
2. Press ‚‚‚‚ (default password) and press OK or £. Is a special greeting for times when you are away from the office • Press £ on the dialpad to interrupt a voice prompt.
3. Choose a password from four to eight digits long that does not or on vacation. • Press • to return to the previous display prompt.
4 5 6 start with zero. Enter your new mailbox password and press • If you do not choose an option after five seconds, the voice
Saved OK or £. Personalized mailbox greeting prompt replays the options.
Messages
4. Enter your new mailbox password again and press OK or £. Up to three Personalized mailbox greetings are available when • If you do not choose an option, the CallPilot session ends.
5. At the tone, record your name in the Company Directory. your company subscribes to Caller ID (CLID) services from your
6. Press £ to end the recording. Press £ to accept the local telephone company.
7 8 9 A Personalized mailbox greeting plays to callers based on the
Mailbox
recording.
Commands 7. Press ® to end the session. caller’s telephone number. CallPilot recognizes the assigned
incoming telephone number and plays the Personalized mailbox
Now you are ready to record your personal mailbox greetings and greeting.
to use the CallPilot features described in this card.
0 # Use the Mailbox commands illustration as a guide when you
* © 2001 Nortel Networks
P0919418 02
Note: If you do not record any personal greetings, your
Company Directory name plays to callers who reach your
record your greetings.
Recording Tips
mailbox.
• Use your handset, not the Handsfree feature.
• Speak clearly and at a pace that is easy to understand. On two line display telephones:
• Use the display button or the dialpad to enter a command.
Select a mailbox greeting • The voice prompt plays after a five second delay.
Mailbox commands • When there are more than three options, or you do not know
After you record Primary and Alternate greetings, you must select what the options are, wait for the voice prompt to state the
a greeting to play. If you do not select a greeting, the Primary options.
From your display telephone From an outside tone dial telephone, dial your
greeting plays automatically. • Press £ on the dialpad to interrupt a voice prompt.
enter ≤ ·°⁄. company’s telephone number.
If you choose the Alternate mailbox greeting, you are asked • If you do not choose an option after five seconds, the voice
Follow the voice prompts or the button options on your When CallPilot answers, press •• and follow whether the mailbox accepts messages. If you choose Y (yes) your prompt replays the options.
display telephone to open your mailbox. the voice prompts to open your mailbox. mailbox receives messages in the normal way.
If you choose N (no):
• Messages cannot be left in your mailbox.
¤ ‹ fl °
• The Alternate mailbox greeting takes precedence over all
Listen to New Record Listen to Saved Mailbox other greetings.
Messages Message Messages Administration Personalized greetings will be played for up to three specific
external telephone numbers instead of the Primary or Alternate
⁄ ¤ › fi fl ° • greetings.
Use the Mailbox commands illustration as a guide when you
Company Greetings and Change Target Off-Premise Outbound Return to choose a greeting.
Directory Call Forward Password Attendant Message Transfer Main
Options Notification Options Menu About your mailbox password Example of a two line display

⁄ ¤ ‹ Change your mailbox password every 30 days. Your mailbox Display command line Pswd:
password keeps your voice messages private and confidential. Display button options OTHR RETRY OK
Record Greetings Choose Greeting Call Forward Choose an uncommon password (not 1111 or 1234) that is from
Display buttons
four to eight digits long and does not start with zero.
⁄ ¤ ‹ ⁄ ¤ Use the Mailbox commands illustration as a guide when you Make sure you are familiar with how to operate display
change your password. telephones. Refer to your Telephone User Card.
Primary Alternate Personalized Primary Alternate
Play messages Leave a Message Interrupt
Default code Custom code Default code Custom code
From your display telephone From an outside tone dial telephone, dial your
enter ≤ ·°⁄. company’s telephone number. ≤ ·°‚ ≤·__ __ ≤·°‡ ≤·__ __

Follow the voice prompts or the button options on your When CallPilot answers, press •• and follow Press ≤ ·°‚ on your display telephone to record and send Intercepts a caller who is listening to your mailbox greeting or
display telephone to open your mailbox. the voice prompts to open your mailbox. a message directly to a mailbox without calling the extension leaving a message.
number.
You can program a feature code to a memory button with an
¤ ‹ fl ° indicator on your display telephone.
Open Mailbox
Listen to New Messages Record Message Listen to Saved Messages Mailbox Administration If you program the Interrupt feature to a memory button:
Default code Custom code • While a caller is listening to your mailbox greeting or
⁄* ⁄⁄ ¤* ‹* ‹‹* › fi fl ‡ ‡‡ ° · ••* ≤ ·°⁄ ≤·__ __ leaving a message, the indicator (º or Ω) flashes for the
Interrupt button.
Skip Pause/ Skip Previous Forward Next Message Delete Reply to
Press ≤ ·°⁄on your display telephone to access your
Backward Continue Forward Message Copy Message Envelope Message Message Press the Interrupt button to retrieve the call.
mailbox menus.
Refer to the Mailbox commands illustration in this card to review To program a memory button for the Interrupt feature:
Replay Skip to Save Return to
End Message Main Menu
your mailbox menus. 1. Press ≤ •‹.
2. The display shows Program Features.
* Applies only when message is playing. Call Forward 3. Press a memory button with an LCD indicator.
Retrieving a deleted message 4. Press ≤ and then enter the feature code that you want to
Default code Custom code
You can retrieve an deleted message if you are still in a CallPilot session. A deleted message remains in your mailbox until you end program.
≤·°› ≤·__ __ 5. The display shows Programmed, then ends the session.
your current CallPilot session.
After you delete a message, the number of new or saved messages shown on the display decreases by one. Press ≤·°›on your display telephone to forward calls
If the display shows 0 new 0 saved, you can play and retrieve your deleted message. Press PLAY or ¤ to listen to your deleted directly to your mailbox. Call Record
messages. To set up Call Forward remotely: Default code Custom code
When you play your deleted message, you have the option to save it. If you end the current session without saving the deleted
message, it is permanently deleted from your mailbox. 1. Use a tone dial telephone to call your company’s telephone ≤·°· ≤·__ __
number. Wait for CallPilot to answer.
Send messages 2. While your greeting plays press ••. Record a telephone call and store the recorded call in your
3. Enter your mailbox number and password, then press £. mailbox. Before you activate the Call Record feature, ask the
From your display telephone From an outside tone dial telephone, dial your parties on the call for permission to record it.
enter ≤ ·°⁄. company’s telephone number. 4. Press °¤ and then press ‹.
5. Press ⁄ to enable or disable Call Forward. The System Administrator must enable the Call Record feature.
Follow the voice prompts or the button options on your When CallPilot answers, press •• and follow 6. Press ⁄ to enable or disable Call Display. In some areas Call Record is not available as it contravenes
display telephone to open your mailbox. the voice prompts to open your mailbox. local laws.
7. Replace the handset to end the session.
¤ ‹ fl ° Other features
Transfer
Listen to New Messages Record Message Listen to Saved Messages Mailbox Administration For more information about all the CallPilot features, refer to
Default code Custom code the CallPilot Reference Guide. This guide explains in detail:
£
≤·°fl ≤·__ __
End Recording • Automated Attendant
Transfer a call from your display telephone directly to a mailbox.
• Alternate extensions
⁄ ¤ £ To transfer a call to a mailbox from your telephone:
• Alternate language
Replay Erase Accept 1. Press ≤·°fl. • Call Screening
2. Enter the mailbox number.
• Company Directory
Enter Mailbox Number 3. Wait until the display shows Call transferred before you
use other features. • Message options
£ ‹ › • Outbound Transfer
Send Delivery Add • Off-premise Message Notification
Options Recipients
• Replying to a message
⁄ ¤ ‹ › • Target Attendant
Certified Urgent Private Timed • Transferring calls
Delivery