Title of Study Author/s Date published Statement of Relevant Findings of study (for Relevant points of legal basis/literature

problem/ foreign & local study only) (For foreign & local literature & legal
Objectives basis
Quality Kruskal, Mar 5 2012 The lean approach, Foreign study: Legal basis:
Jonathan B which emphasizes Implementing a lean approach to
Initiatives: Lean process analysis, has improve organizational performance
Approach to particular relevance to implies never losing sight of what
radiology the customer wants, the goal, or the
Improving departments, which ideal (true north). As is true of all
Performance depend on a smooth such efforts, regardless of the
and Efficiency in flow of patients and approach, the lean transformation is
uninterrupted a journey that starts with a single
a Radiology equipment function for step and requires an ongoing
Department efficient operation. commitment by all staff members.
However, the The involvement of all is
application of lean encouraged, and their contributions
methods to isolated are respected. We hope our readers
problems is not likely will be inspired to take that single
to improve overall step forward and begin working with
efficiency or to their own departmental leadership,
produce a sustained management, and staff to apply
improvement. lean principles to improve efficiency,
performance, safety, and employee
commitment.

https://pubs.rsna.org/doi/full/10.1148/rg.322115128
Title of Study Author/s Date published Statement of problem/ Relevant Findings of Relevant points of legal
Objectives study (for foreign & basis/literature (For foreign
local study only) & local literature & legal
basis
Customer Alexander J. Towbin Oct 10 2018 While most radiology Foreign Study: Legal basis:
departments work to Radiology departments
Service in optimize patient and can learn from the
Radiology: employee experiences, customer service
Satisfying Your often customer service experiences of
does not receive the same businesses. While many
Patients and level of attention. Many radiology practices have
Referrers radiologists are reluctant implemented customer
to think of patients and service or patient
ordering providers as experience initiatives,
customers. As a result, few practices have a
radiology practices are comprehensive
missing opportunities to customer service
learn lessons similar to program. Being
those learned and used by cognizant of the five
successful businesses. dimensions of service
quality can help
radiology practices
target new customer
service initiatives. As
radiology departments
are beginning to focus
more on customer
service, we believe that
there is value in
identifying projects that
target each dimension
of service quality.

https://pubs.rsna.org/doi/full/10.1148/rg.2018180026
Title of Study Author/s Date Statement of problem/ Relevant Findings of study (for Relevant points of legal
published Objectives foreign & local study only) basis/literature (For foreign &
local literature & legal basis