From time to time, emails end up in your spam folder.

This is the result of selective filtering, the

nature of the content, your own filtering history, trigger words inside the email eg “contest”, “Win”
that can be taken out of context or the collective actions of other users who receive the email and
make your email provider flag it as such.

While its good practice to check you spam folders from time to time, life happens.

The methods to ensure you receive the email in your inbox vary from:

1. Adding to address book

2. Marking as not spam
3. Changing the tab
4. Creating an email rule, or a filter

Email providers vary in their methods, and some of the solutions above work slightly differently.

For your convenience we have listed the most popular email programs and their solutions. Of
course, you can email us at help@media-connect.co.za and we will ensure you get your mail, come
rain, sleet or snow.

Important: your email will come from noreply@newsletter.primedia.co.za.

This is the email address that you need to ensure does not get marked as spam or junk.

Gmail

To create a Filter

1. Go to the Spam folder. The menu should have a button marked

Spam, or type in the search box “label: spam”
2. Open the email.
3. Select 'Dots' button on the top right.

Select Filter messages like this

Reply
Forward
Filter messages like this
Select Create filter to open Settings.

Check the following options

Never send it to Spam

Always mark it as important
Also apply filter to matching conversations
Categorize as: Choose Category...

Under the "Categorize as: Choose Category..."

1. Select the dropdown icon next to "Choose Category..."

2. Select Primary in the next options menu.

Choose Category...
Primary
Social
Updates
Forums
Promotions

Select the blue Create filter button

OR

1. Open the email

2. Select Report Not spam

Why is this message in spam? It is similar to messages that were

identified as spam in the past.

Report not spam

Gmail Tabs

If you are using Gmail Tabs such as 'Promotions':

1. Find the email in your Gmail Promotions tab.

2. Grab and drag the email to the Primary Inbox tab.
3. Select Yes below.

Conversation moved to Primary. Do this for future messages from ?

Yes Undo

Gmail App on Mobile

If you are using the Gmail App on your mobile device:

1. Please open the email and Tap the icon.

Move to
Snooze
Change labels
Mark as not important

2. Select "Change labels..."

3. Check the box as below

OR
If you are using Gmail Tabs such as "Promotions":

1. Open the promotions tab

1. Tap the menu icon - top right.

2. Then select Move to.

Move to
Snooze
Change labels

3. Then select Primary from the list.

iPhone Mail App

To mark as not spam

iPhone Mail can mistakenly move email incorrectly to your Junk mail folder.

Periodically check the Junk folder for email messages that were marked as
junk mistakenly.

1. Open your Mail app and go to the Mailboxes screen

2. Scroll down to the folders area
3. Select the Junk folder.
4. Locate the email and slide left to see options.

5. Tap More.
6. Tap Mark.
 7. Tap Mark as Not Junk.

The email will be moved to your Inbox and subsequent mails will not go to
Junk.

Emails in the Junk folder are deleted after 30 days so check it regularly to
whitelist wanted email.
Outlook 2003, Outlook 2016 and Outlook
Office 365

To whitelist in Outlook:

To add to your list of "Safe senders" on Outlook:

1. Right-click the email.

2. On the pop-up menu move your cursor over or tap Junk
3. Select or tap on Never block sender in the menu that rolls out.
4. The message "The sender of the selected message has been added
to your Safe Senders List." Will appear, select OK

To add sender to address book:

1. Open the email

2. Right-click on the From: address
3. Select Add to contacts option

Outlook.com

Also known previously as "Hotmail", "Windows Live" and "MSN".

To mark as safe in Outlook.com:

 1. Check the Junk folder.
2. Open the email.
3. Select the "Wait it's safe" link
4. Mark Sender as "Wait it's safe!

()
To: you@outlook.com

Microsoft SmartScreen marked this message as junk and we'll delete it

after ten days.
Wait, it's safe! | I'm not sure. Let me check

To add to Safe List

1. Select the gear icon on the top right.

2. Select Options.
3. Select Preventing junk email and Safe and blocked senders
4. Select Safe senders on the next page.
5. Enter the email address in the text box.
6. Select Add to list
7. Addresses added to your Safe senders will not be delivered to your
Junk folder.

Outlook Mobile App

To add to Focused Inbox

1. Open the email

2. Select the dropdown menu on the top right of your Inbox.

 3. Select the Move to Focused Inbox

4. Select Move this and all future messages.

5. Tap Move.

All of the above instructions should work for your particular device.

Here are some alternate links and videos from external websites in the public domain.

Whitelist email in Outlook - https://www.youtube.com/watch?v=w_WU9-ZNbKI

Create a whitelist filter in Gmail - https://www.youtube.com/watch?v=TiydbxTHD44

An updated list of whitelisting methods - https://howtowhitelist.com/#ec-

58de987e69702d13c95e0000

Please email us at Help@media-connect.co.za should you have any queries.