– Why do you think so? • How is Kamala responsible? – Why Kamala didn’t mention about taking Gargi on board? – Why Kamala ignored Ramesh’s input about Gargi? • How is Ramesh responsible? – Why Ramesh did not mention anything about his feelings? – How should he have reacted to Gargi? EMOTIONAL INTELLIGENCE Prof. Saswata Narayan Biswas, Institute of Rural Management Anand (IRMA) Email: saswata@irma.ac.in Emotional intelligence (EI) is the capacity for understanding our own feelings and the feelings of others, for motivating ourselves, and for managing our emotions effectively in our relationships. • High EI people are more likely to... – succeed in personal and professional relationships – have greater personal self-satisfaction – have higher overall self-confidence – excel under conditions of uncertainty – act on their ideas – read other people’s emotions – Use emotions to generate new ideas – motivate others
**References of books and research is presented at the end of this presentation
It is the ability of the organism to respond to adaptive demands Eight types of intelligence (Gardner 2000)
Linguistic It is an automatic response system in the organism involving physiological system and based on evolutionary process and experience for self preservation and self enhancement. Five Characteristics of Emotion
Many distinct emotions – from pleasant to
unpleasant Several parts of the brain is involved It is an emergency response mechanism Emotion is distinct from Cognition It is temporary but leaves a mark The Centre for Emotion • Survival The worst battle you • Decision Making will ever have to fight • Boundary Setting is between what you • Communication feel and what you know • Human Emotional Needs IMPORTANCE OF EMOTIONS
Survival (alert! Snake) Communication
Human Emotional Needs
• I feel… – in control – valued – safe – I belong Four Systems
• Perceive emotion in Self
• Perceive emotion in Others • Control own Emotion • Help Others in Channelizing their Emotions Situation - A Situation – A - Feelings Situation A Answers - Behaviour
1. Immediately confront over the ownership of your work
2. After the meeting, take the colleague aside and tell that she should have given you the credit
3. Nothing, it's not a good idea to confront your colleagues
4. After the colleague speaks, publicly thank her for referencing
your work and give the group more specific detail about what you were trying to do. Emotional self-awareness is the ability to recognize your own emotions and their effects, to identify how you react to cues in the environment, and to understand how your emotions affect your overall performance. What do you feel? How do you feel? How do you feel? How do you feel? 1. Understand the connection between their own feelings and what they think, do, and say 2. Know why certain feelings occur in themselves 3. Recognize how their feelings affect their performance 4. Understand the implications of their actions 5. Are aware of how they are guided by their values and goals 6. Have a sense of humour about themselves 7. Are knowledgeable of their own strengths and weaknesses 8. Have the ability to be reflective to learn from experience 9. Are receptive to candid feedback 10. Engage in continuous learning and self- development Self-Management is the ability to understand your emotions and then use that understanding to turn situations to your benefit. Steps in Self Management… 1. Emotional self-control 2. Consciousness 3. Adaptability 4. Optimism 5. Initiative How much is each of the feelings presented Emotions below is expressed by the picture below?
Happiness Sadness Fear Anger Disgust Amusement How much is each of the feelings Emotions presented below is expressed by the picture below?
Happiness Sadness Fear Anger Disgust Amusement How much is each of the feelings Emotions presented below is expressed by the picture below?
Happiness Sadness Fear Anger Disgust Amusement How much is each of the feelings Emotions presented below is expressed by the picture below?
Happiness Sadness Fear Anger Disgust Amusement Emotions
• One of your employees,
Happy lately been frequently Sad absenting himself from Afraid work. in order to teach Anger him a lesson you Disgust reprimand him publicly. Amusement The employee will feel.. Empathy Empathy is about understanding other people. It is the ability to hear and understand accurately unspoken or partly expressed thoughts, feelings, and concerns of others.
Organizational awareness Organizational Awareness is the ability to understand the power relationships in one’s group or organization. This includes the ability to identify the real decision makers and who can influence them. The Social Management cluster contains eight basic competencies 1. Developing others 2. Inspirational leadership 3. Influence 4. Communication 5. Change catalyst 6. Conflict management 7. Building bonds 8. Teamwork and collaboration Casper, Christine M. (2001). From Now on with Passion: A Guide to Emotional Intelligence. California: Cypress House. Cherniss, Cary. (2003). The Business Case for Emotional Intelligence. A technical report issued by the Consortium for Research on Emotional Intelligence in Organizations. Available on-line at http://www.eiconsortium.org/. Goleman, Daniel. (1995). Emotional Intelligence: Why it Can Matter More than IQ. New York: Bantam Books. Goleman, Daniel. (1998). Working with Emotional Intelligence. New York: Bantam Books. Goleman, Daniel (2001). An EI-Based Theory of Performance. In C. Cherniss and D. Goleman (Eds). The Emotionally Intelligent Workplace. (pp. 27-44). San Francisco, California: Jossey-Bass. Humphrey, R. H. (2002). The many faces of emotional leadership. Leadership Quarterly, 13, 493–504. Weisinger, Hendrie. (1998). Emotional Intelligence at Work. California: Jossey - Bass. Thank You
