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Ramesh and Gargi

• Who is responsible for this situation?


– Why do you think so?
• How is Kamala responsible?
– Why Kamala didn’t mention about taking Gargi on
board?
– Why Kamala ignored Ramesh’s input about Gargi?
• How is Ramesh responsible?
– Why Ramesh did not mention anything about his
feelings?
– How should he have reacted to Gargi?
EMOTIONAL INTELLIGENCE
Prof. Saswata Narayan Biswas,
Institute of Rural Management Anand (IRMA)
Email: saswata@irma.ac.in
Emotional intelligence (EI) is the capacity for
understanding our own feelings and the feelings
of others, for motivating ourselves, and for
managing our emotions effectively in our
relationships.
• High EI people are more likely to...
– succeed in personal and professional relationships
– have greater personal self-satisfaction
– have higher overall self-confidence
– excel under conditions of uncertainty
– act on their ideas
– read other people’s emotions
– Use emotions to generate new ideas
– motivate others

**References of books and research is presented at the end of this presentation


It is the ability of the organism
to respond to adaptive
demands
Eight types of intelligence (Gardner 2000)

Linguistic
Bodily-Kinesthetic Logico-mathematical
Interpersonal -
Intrapersonal Visuo-spatial
Naturalistic Musical
Logico-mathematical Bodily-Kinesthetic
Musical
Visuo-spatial

Linguistic
It is an automatic response system in the organism
involving physiological system and based on
evolutionary process and experience for self
preservation and self enhancement.
Five Characteristics of Emotion

Many distinct emotions – from pleasant to


unpleasant
Several parts of the brain is involved
It is an emergency response mechanism
Emotion is distinct from Cognition
It is temporary but leaves a mark
The Centre for Emotion
• Survival
The worst battle you
• Decision Making
will ever have to fight
• Boundary Setting is between what you
• Communication
feel and what you
know
• Human Emotional Needs
IMPORTANCE OF EMOTIONS

Survival (alert! Snake) Communication


Human Emotional Needs

• I feel…
– in control
– valued
– safe
– I belong
Four Systems

• Perceive emotion in Self


• Perceive emotion in Others
• Control own Emotion
• Help Others in Channelizing their Emotions
Situation - A
Situation – A - Feelings
Situation A
Answers - Behaviour

1. Immediately confront over the ownership of your work

2. After the meeting, take the colleague aside and tell that she
should have given you the credit

3. Nothing, it's not a good idea to confront your colleagues

4. After the colleague speaks, publicly thank her for referencing


your work and give the group more specific detail about what
you were trying to do.
Emotional self-awareness is the ability to recognize
your own emotions and their effects, to identify
how you react to cues in the environment, and to
understand how your emotions affect your overall
performance.
What do you feel?
How do you feel?
How do you feel?
How do you feel?
1. Understand the connection between their own
feelings and what they think, do, and say
2. Know why certain feelings occur in themselves
3. Recognize how their feelings affect their performance
4. Understand the implications of their actions
5. Are aware of how they are guided by their values and
goals
6. Have a sense of humour about themselves
7. Are knowledgeable of their own strengths and
weaknesses
8. Have the ability to be reflective to learn from
experience
9. Are receptive to candid feedback
10. Engage in continuous learning and self-
development
Self-Management is the ability to understand your emotions
and then use that understanding to turn situations to your
benefit.
Steps in Self Management…
1. Emotional self-control
2. Consciousness
3. Adaptability
4. Optimism
5. Initiative
How much is each of the feelings presented
Emotions below is expressed by the picture below?

Happiness
Sadness
Fear
Anger
Disgust
Amusement
How much is each of the feelings
Emotions presented below is expressed by the
picture below?

Happiness
Sadness
Fear
Anger
Disgust
Amusement
How much is each of the feelings
Emotions presented below is expressed by the
picture below?

Happiness
Sadness
Fear
Anger
Disgust
Amusement
How much is each of the feelings
Emotions presented below is expressed by the
picture below?

Happiness
Sadness
Fear
Anger
Disgust
Amusement
Emotions

• One of your employees,


Happy
lately been frequently
Sad
absenting himself from
Afraid
work. in order to teach
Anger
him a lesson you
Disgust reprimand him publicly.
Amusement The employee will feel..
Empathy
Empathy is about understanding other people. It is the
ability to hear and understand accurately unspoken or
partly expressed thoughts, feelings, and concerns of
others.

Organizational awareness
Organizational Awareness is the ability to understand the
power relationships in one’s group or organization. This
includes the ability to identify the real decision makers
and who can influence them.
The Social Management cluster contains eight basic
competencies
1. Developing others
2. Inspirational leadership
3. Influence
4. Communication
5. Change catalyst
6. Conflict management
7. Building bonds
8. Teamwork and collaboration
Casper, Christine M. (2001). From Now on with Passion: A Guide to Emotional Intelligence.
California: Cypress House.
Cherniss, Cary. (2003). The Business Case for Emotional Intelligence. A technical report
issued by the Consortium for Research on Emotional Intelligence in Organizations. Available
on-line at http://www.eiconsortium.org/.
Goleman, Daniel. (1995). Emotional Intelligence: Why it Can Matter More than IQ. New
York: Bantam Books.
Goleman, Daniel. (1998). Working with Emotional Intelligence. New York: Bantam Books.
Goleman, Daniel (2001). An EI-Based Theory of Performance. In C. Cherniss and D.
Goleman (Eds). The Emotionally Intelligent Workplace. (pp. 27-44). San Francisco,
California: Jossey-Bass.
Humphrey, R. H. (2002). The many faces of emotional leadership. Leadership Quarterly, 13,
493–504.
Weisinger, Hendrie. (1998). Emotional Intelligence at Work. California: Jossey - Bass.
Thank You