BSBHRM405 Support the recruitment, selection and induction of staff

Assessment 1 Plan for Recruitment

CoffeeVille is a family-owned and run café located in Melbourne. CoffeeVille aims to serve
quality food and fair trade coffee at a city pace. The café is currently open 7 am–5 pm, Monday
to Friday. The shop has been experiencing consistent growth in sales and numbers of
customers over the last two years. This growth has led to a need for a second floor manager
who is able to manage customer complaints, take responsibility for higher level café operations
and manage staff performance.

Due to the owner plan to expend the opening hours from Monday to Saturday, CoffeeVille need
more staff to work as well.

The following attach the procedures to recruit cafe manager.

When planning the recruitment and selection process it is important to establish realistic
timescales for the different stages of the recruitment journey from post grading, post approval,
advertisement, through to appointment.
The closing date for applications is two to four weeks from the date of the advert.

Have to be aware to employ international workers who require sponsorship there are particular
rules on advertising time frames that recruiters must adhere to. On the other hand, the working
permit has to be required to make sure under the law and the legislation.
If the vacancy is being placed in the external media then the relevant advertising deadlines will
be a constraint to consider.
It is important to schedule short listing panel meetings and interviews in advance of advertising
to ensure availability. Other issues to think about are availability of panel members, holiday
periods that fall within your proposed timescale, notice periods and whether or not there are any
preferred times for the new recruit to commence employment.

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BSBHRM405 Support the recruitment, selection and induction of staff

Recruitment schedule:

Name: Emma Belcastran, Rufus Belcastran and Joe Belfone

Recruitment activities – Recruitment schedule

Summary:

Rufus Belcastran
 want to interviews ASAP and happy to negotiate
 want the interviewees’ referral from staff or patrons
 want the interviewees who live locally and who has at least 5 year experiences in managing
aspect
 want the interviewees with qualification that relevant to operating small business

Emma Belcastran
 Interviewees require at least 48 hours’ notice to inform the owner to organize the interview.
 want the interviewees who are able to start sometime in the next six months
 want someone to work full time of 38 hours per week
 important to ensure age, gender, cultural background has to be attached in application letter
welcome for any people have potential on hospitality aspect but not just with a person with a
certificate

Joe Belfone
 Prefer to promote an existing staff member who understanding the needs of the cafe.

Milestone: Action Time requirement Person responsible Budget and / or

and /or object resource
Requirement Tuesday Emma Belcastran 1 to 1 interview
Requirement Wednesday Emma Belcastran 1 to 1 interview
Requirement Thursday Emma Belcastran 1 to 1 interview
Requirement Friday Emma Belcastran 1 to 1 interview
Requirement Monday-after 3pm Joe Belfone 1 to 1 interview
Requirement Tuesday-after 11am Joe Belfone 1 to 1 interview
Requirement Wednesday-after 3pm Joe Belfone 1 to 1 interview
Requirement Thursday-after 3pm Joe Belfone 1 to 1 interview
Requirement Any time Rufus Belcastran 1 to 1 interview

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BSBHRM405 Support the recruitment, selection and induction of staff

CoffeeVille Job Description:

Job title : Cafe manager

Salary : $24.50 per hour

Hours : full time working, 38 hours per week

Location : Flinders St, Melbourne VIC 3000

Reporting relationships: Rufus Belcastran and Emma Belcastran are the owners. The current
manager, Joe Belfone, works four days a week. Joe is a good manager, but when he’s not there
on Fridays, the café does not run as smoothly. The owners of the café have also decided to
start opening on Saturdays, and would like to have at least one manager working from Monday
to Saturday

About CoffeeVille: CoffeeVille is a family-owned Cafe. CoffeeVille has been experiencing

consistent growth in sales and numbers of customers over the last two years. This growth has
led to a need for a second floor manager who is able to manage customer complaints, take
responsibility for higher level café operations and manage staff performance.

Role required:
 An understanding of fair trade principles
 A qualification that is relevant to operating/managing a small business
 Exceptional communication skills
 Staff management experience including:
→ Performance management
→ Training
 Strong understanding of coffee products
 Sales and customer service skills
 Sustainability and community building experience
 Ability to develop and implement café policies and procedures
 Ability to manage vendors and maintain inventory
 Ability to run staff meetings

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BSBHRM405 Support the recruitment, selection and induction of staff

Responsibilities:

Responsibility 1 Coordinating the café schedule, covering different shifts if necessary

Responsibility 2 Serving as the lead customer service contact at the café, including answering
questions, welcoming customers, and other communications

Responsibility 3 Ensure all cafe area is clean and tidy

Responsibility 4 Coordinate with vendors and order supplies, as needed as takeaway cups etc

Responsibility 5 Maintain updated records of daily, weekly and monthly revenues and
expenses

Responsibility 6 Nurture friendly relationships with customers to increase loyalty and boost our
reputation

Employee name:..............................................................

Signature:.......................................................................... Date:.................................

Manager name:...............................................................

Signature:.......................................................................... Date:.................................

Performance review period:

Next review date:

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BSBHRM405 Support the recruitment, selection and induction of staff

Job advertisement:

Selected advertising channel/s

Cafe window, cafe notice board, through word of mouth, Social Media
(Facebook and Instagram)

Reasons for selected

advertising channels:

→ minimizing the budget that cost on advertising

→ the message of this advertising will be delivered to the right target
→ to make sure the interviewees should be near by

Job ad – Café Manager

 Cafe manager
 Flinders St, Melbourne VIC 3000
 $24.50 per hour
 From 10/06/2019 to 16/06/2019
 to expand the working days for cafe shop need another person that can work on Saturday
and Sunday to manage the shop.

Role:
 Coordinating the café schedule, covering different shifts if necessary
 Serving as the lead customer service contact at the café, including answering questions,
welcoming customers, and other communications
 Ensure all cafe area is clean and tidy
 Coordinate with vendors and order supplies, as needed as takeaway cups etc
 Maintain updated records of daily, weekly and monthly revenues and expenses
 Nurture friendly relationships with customers to increase loyalty and boost our reputation

Required:
 An understanding of fair trade principles
 A qualification that is relevant to operating/managing a small business
 Exceptional communication skills
 Staff management experience including:
→ Performance management
→ Training
 Strong understanding of coffee products

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BSBHRM405 Support the recruitment, selection and induction of staff

 Sales and customer service skills

 Sustainability and community building experience
 Ability to develop and implement café policies and procedures
 Ability to manage vendors and maintain inventory
 Ability to run staff meetings.

Please email your confidential CV to Emma Belcastran, Rufus Belcastran and Joe Belfone at
CoffeeVille@recurit.com.au for further information.

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BSBHRM405 Support the recruitment, selection and induction of staff

When people come for interview, Interviewer needs some interview guide template to mark the
interviewee and make the decision after.

Interview guide
Job title: Café Manager

Date and
time of
interview:

Selection
panel:

Applicant:

Scoring – applicant’s answers should be scored as follows:

0 No answer given or 2 Some points covered, 4 Good answer.
answer completely not all relevant. Some Relevant information.
irrelevant. No examples examples given. All or most points
given. covered. Good
examples.

1 A few good points but 3 Some points covered. 5 Perfect answer. All
main issues missing. No Relevant information points addressed. All
examples/irrelevant given. Some examples points relevant. Good
examples given given. examples.

Weighting – questions can be weighted 1 (low importance) or 2 (high importance) to reflect

their overall importance to the position.

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BSBHRM405 Support the recruitment, selection and induction of staff

Questions and weighting:

Question Questions Applicant’s responses Weight Score Total

categories (1-2) (0-5)

What have been the

most satisfying
aspects of jobs that
you have held?

Work
history

What has been the

value of your previous
work experience?

Education What part of your

and training education do you see
as being most
relevant to this
position?

How would you

describe yourself?

Personality,
motivation
and
What are your
character
strengths and
weaknesses?

Total score (additional)

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BSBHRM405 Support the recruitment, selection and induction of staff

Follow up questions Applicant answer Weight Score Total

(1-2) (0-5)

How much do you

expect to be paid?

Why did you decide to

seek a position with
this company?

How do you work

under pressure?

What kind of people

do you find difficult to
work with? Why?

How would you deal

with a problem you
had not encountered
before?

Total score (additional)

Referee contact details:

Ending the interview: