IATA Global Passenger Survey

2013
 Table of Contents
1. Executive Summary .............................................................................................................................. 1

2. The Details ............................................................................................................................................. 5

2.1 Travel Patterns ............................................................................................................................. 5
2.2 Shopping .................................................................................................................................... 10
2.3 The Airport Experience—Departure ........................................................................................... 21
2.4 The Airport Experience—Arrival................................................................................................. 40
2.5 Flight Disruptions (Delays and Cancellations)............................................................................45
2.6 Social Media and Technology .................................................................................................... 50
2.7 Inflight Experience .................................................................................................................... 58
2.8 Profile of Air Travelers Worldwide .............................................................................................. 60

3. Appendix .............................................................................................................................................. 63
3.1 Survey Background .................................................................................................................... 63
3.2 Survey Objectives....................................................................................................................... 63
3.3 Survey Methodology................................................................................................................... 63
3.4 Survey Sample and Questionnaire.............................................................................................63

4. Index ..................................................................................................................................................... 81
4.1 List of Figures............................................................................................................................. 81
4.2 List of Tables .............................................................................................................................. 86