16/01/2020

Cognitive
(perception,
stereotypes,
prejudices, biases, 3
TYPES AND LEVELS values, ideology)

Behavioural/ Affective
GSF 311 _ Day 4 action /emotions
(taking legal (Jealousy, envy,
action, mass sadness,
protests, happiness etc.)
rebellion, etc.)
2

A good job in
a bad
location

4 5 6

§3 dimensions of conflict §4 types of conflict

Intractable (all conflict has three
Fight situations dimensions) §Intra personal
Contest
§Inter personal
Disagreement
§Cognitive §Intra group/organization
§Affective §Inter group/organization
Problems to §Behavioural
solve
7 8 9

1
 16/01/2020

1. Problems to solve
• Probably we don’t consider it as conflict. Easy to resolve through
talking, sharing concerns, listening, considering
2. Disagreement
• A bit more challenging. Differing views /perspectives §Jia wanted to be a pilot. It was her childhood dream
• People take actions based on assumptions and perceptions §Ravi and Daya are two brothers. They are
§Her parents did not support her idea and forced
3. Contest fighting for property her to choose literature
• Who is right, who is wrong. Increasing blames and tensions
§Before the court hearing, Ravi went to
4. Fight §Since Jia was good in Literature she was performing
• A fight moves the parties to the possibility of pain Daya’s house and shouted at him well in her exams, but she was not happy
• Verbal and nonverbal
5. Intractable situations
§He, even slapped Daya’s son Pratap §Also, Jia didn’t want any conflict with her parents
•Everyone is well beyond winning or losing
•Either separation or annihilation
•Most dangerous level

§Sam does not have enough time to arrange

the money from other sources. He begged
§Meanwhile, Shyam was worrying about the §Sam’s mother is admitted in ICU in critical the owner of the medicine shop for the
future condition. The doctor asked him to buy an medicine. He also assured him that, he will
§What if he loses the case? wonder drug that can save his mother that pay him on the next day. But the medicine
he wants to administer within 1 hour. The shop owner did not agree.
§If he does, then he will lose his only
brother forever along with the property wonder drug cost Rs.700000/ and available §Devasted with the situation he was
only in a near by medicine shop. He does thinking- either to snatch the medicine
§If he wins, he will again lose his brother not have that much of money or any other from the shop owner or to let his mother
and his brother might harm his family help. die

§Raviis from a traditional joint family. His

§Savita and Kavya are roommates family believes in Homoeopathy and always
consults a local doctor. Ravi, on the other
§Savita always dictates Kavya for
hand, believes in Allopathic treatment.
everything
When Ravi’s daughter got chicken pox, he
§Kavya is a submissive person insisted to visit an Allopathic doctor. His
§Often, she agrees with Savita, even if she father and elder brother resisted his idea
does not like it and they had a fight.