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ITIL 4 Foundation Exam Dumps Released with Valid PDF Questions & Practice
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Version: 8.0
Question: 1

Which ITIL guiding principle recommends using existing services, processes and tools when
improving
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C. Start where you are
D. Focus on value

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Question: 2

Which practice has a purpose that includes ensuring that risks have been properly assessed?

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B. Problem management
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D. Change control

Answer: D

Question: 3

When should a full risk assessment and authorization be carried out for a standard change?

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B. When the procedure for the standard change is created
C. At least once a year
D. When an emergency change is requested

Answer: B

Question: 4

Which statement about emergency changes is CORRECT?

A. The testing of emergency can be eliminated in order to implement the change quickly
Questions & Answers PDF Page 4

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Question: 5

Which practice coordinates the classification, ownership and communication of service requests and
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B. Service desk
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D. Relationship management

Answer: B

Question: 6

What is warranty?

A. Assurance that a product or service will meet agreed requirements

B. The amount of money spent on a specific activity or resource
C. The functionality offered by a product or service to meet a particular need
D. The perceived benefits, usefulness and importance of something

Answer: A
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