1

CHAPTER I
INRODUCTION

1.1 Background of On the Job Training

In this era of tourism and hospitality industry is one of the most important

sectors in the development of the economy in the world. This is because tourism

and hospitality is one of industries that can increase foreign exchange income of a

State. Tourism and hospitality usually attract foreign investors needed by every

developing country and have a responsibility to bring the name or image of a

nation to be known internationally.

Indonesia is a country which consists of islands and one of the largest

countries in the world that has diverse ethnic, religious, racial, and customs. In

Indonesia, Bintan Island in particular has an advanced tourism area and continues

to grow in number. With the potential, situation, and natural conditions which are

very beautiful so it makes a lot of foreign tourists visiting Bintan. And the

location of Bintan Island is strategic because it is directly adjacent to

neighbouring countries such as Singapore and Malaysia.

In view of the potential owned Bintan Island, it takes a workforce that has the

value of experience, skills, quality, and good skills so called as a competence in

the field. Therefore required an educational institution that can realize a

competent workforce in the field of Tourism and Hospitality.

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1.2 Objectives of On the Job Training

The purpose of the implementation of On The Job Training among

others:

1. As a requirement and graduation of industrial work practice in Angsana

Bintan.

2. Adding insight for students to the world of work, especially in the field of

hospitality.

3. Practice all the lessons learned on campus in the hospitality industry.

4. Build mentality, independence and student skills.

5. Creating professional and reliable performance.

6. Increase self-awareness in discipline and responsibility.

7. Improve communication skills with colleagues and seniors.

1.3 Benefits of On the Job Training

The benefits gained from the implementation of On The Job Training are:

1. Gain new insights by comparing course materials with materials obtained

directly from the hotel industry.

2. Increased confidence in carrying out the duties and responsibilities given.

3. Able to understand a job and do it well.

4. Increased ability to communicate with colleagues and guests.

5. Can put yourself and adapt to the staff and working atmosphere.

6. Can solve problems that arise in the work both between colleagues and

with guest.
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1.4 Scope of On the Job Training

On the job training is one of the programs that give opportunity to Sahid

Bintan Tourism Institute students to gain insight and can go directly to the world

of tourism and hotel industry which is expected to be a pioneer in the

development of tourism and hotels in Indonesia especially in Kepulauan Riau

Province. On this occasion the author is placed in Angsana Bintan as of February

16, 2017 - August 6, 2017, Precisely at the Front Office Department

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CHAPTER II

PROFIL OF THE CORPORATE

2.1 Angsana Bintan

2.1.1 Location

Picture 2.1

Nestled in a secluded bay in the north-western tip of Bintan Island,

Indonesia, Angsana Bintan offers a relaxing resort lifestyle amidst the mystic

charm of its natural surroundings. Only 45 minutes from Singapore by high-speed

catamaran and a 10-minute drive to the resort, the tropical scenery of Tanjong

Said greets you. Beautiful bays dotted with coconut trees, the open sea and ancient

hilly forests make up the poetic setting that’s so close to Singapore and yet a

world apart.
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2.1.2 History of Angsana Bintan

Launched in 2000, Angsana Hotels and Resorts is the sister brand of Banyan

Tree, and was conceptualised to enable parent company, Banyan Tree Holdings

Limited, to diversify its business operations to other areas of hospitality and spa

operations and management. Since its first resort opened in Bintan, Indonesia, in

2000, the brand has grown to its current portfolio of more than 12 resorts and over

30 spas, attesting to its success and expansion. Angsana resorts are designed as

contemporary, chic retreats targeted at the modern traveller seeking style,

authenticity and vibrant enlivening experiences. The Angsana brand adopts a

trendier and spirited personality, as is evident in the use of vibrant colours and

subtle ethnic touches in the décor of Angsana properties and spas. The facilities

and services at Angsana are designed to help guests draw the most from each

moment.

Angsana Hotels and Resorts takes its name from the exotic Angsana Tree

– a tall, tropical rainforest tree noted for its crown of golden, fragrant flowers,

which burst into bloom unexpectedly for a day, then close and bloom again

suddenly. The Angsana tree beholds the maxim to live life spontaneously, to draw

the most from each moment and savour time as it passes inexorably. Like the

Banyan Tree brand, the three core components of Angsana are its hotels, spas, and

the retail galleries. Angsana Spa, now established worldwide, complements this

fresh, modern and knowledgeable approach to a holistic and environmentally

conscious lifestyle.
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Introduced to complement the popular Angsana Spa, Angsana Gallery

offers guests the option of bringing home a piece of the contemporary Asian spa

experience and recreating it in their homes. Energetic styles and vibrant colours

define the merchandise collection, a reflection of Angsana’s vivacious outlook on

life.

Angsana Hotels & Resorts brings the adventure back into travel whatever

your age or reason to visit. Intertwining local chic and a vibrant, fun-filled

atmosphere, Angsana creates an exotic destination playground. The opportunity to

surprise yourself and create lasting memories is everywhere at Angsana – whether

you are tasting a local delicacy for the first time, trying out a new activity or

forming new friendships. Each hotel is uniquely designed to provide spacious

stylish rooms and suites perfect for couples, families and friends.
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2.2 Facilities

In its operational activities in Angsana Bintan provides various types of

facilities, including:

2.2.1 Room Facilities

Room Type Number of Room Room Size

Island Chill Room 27 33 Sqm

Sea Breeze Room – Queen 37 33 Sqm

Sea Breeze Room – Twin 18 41 Sqm

Island Suite 20 76 Sqm

Island Family Suite 9 275 Sqm

Total 111

Table 2.1

Angsana Bintan provides rooms that have balconi in each room and have

attractive beach views, sea views, and excellent comfort. Angsana Bintan has 111

rooms for sale. and For the price of every room, Angsana Bintan does not use

publish rate. There are several types of rooms offered by Angsana Bintan, among

others:
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 Island Chill Room

Picture 2.2

This room type has the smallest size among other room type. It has two

single bed inside the room, but beds can be combained to queen size, that called

hollywood. This room has an area of 33 sqm, For this room type Angsana Bintan

has 27 rooms.

 Sea Breeze-room Queen

Picture 2.3

This room type is the medium one. It’s like the name, there is one bed queen

size inside room. it has an area of 37 sqm. For this room type Angsana Bintan has

37 rooms for sale.

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 Sea Breeze-Room Twin

Picture 2.4

This room has a design like the Sea Breeze-room Queen, which is only

bothered by the size of the bed, For this room is available Double Single bed and

the bed can not be combained because there is souvenire in between of the bed. It

has an area of 41 sqm. And for this room type Angsana Bintan has 18 rooms for

sale.
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 Island Suite

Picture 2.5

This is second of the best room that Angsana Bintan has.There are bed

room and living room inside. It provides queen size bed inside the room. It

has an area of 76 sqm, and for this room type Angsana Bintan has 20

Rooms for sale.

 Island family Suite

Picture 2.6

This is the largest type of room and most spacious in Angsana Bintan. There

are two bed rooms, And one living room inside. it provides one queen size bed in

the main room, And in the other room is avialable two single bed inside. it has an
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area of 275 sqm, all rooms of this type are located on the first floor. Because this

type of room has Jacuzi in its Balcony.

2.2.2 Food And Beverage Outlets

Angsana Bintan has several outlets of food and beverage, among them

having different area and capacity. These facilities are:

a. Lotus cafe

Picture 2.7

This is an Asian symbolic flower, which means vivid and strong character.

And Lotus Cafe is a restaurant that provides typical Southeast Asian food. With

112 seat capacities operating from 07:00 - 23:00 WIB. For breakfast from 07:00 -

10:30, lunch and dinner start from 11:30 - 23:00.

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b. The Veranda

Picture 2.8

A Spanish word which means a platform along side of a house. The

Veranda is a bar that provides drinks and snacks. It has 30 seats capacities which

operating from 09:00 - 23:00 hours.

c. Pantai Griil

Picture 2.9

Pantai Grill is a restuarant and bar located right in front of Angsana Bintan

beach. Pantai Grill provides food and beverage grills west and east. The restaurant

is open for lunch and dinner. Pantai Griil has a seat capacities of 66 dining tables

and 23 sofas. Operates from 11:30 - 23:00 WIB.

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2.2.3 Dining Destination

a. Dinner of the Legend

Picture 2.10

Location : Angsana Beach

Menu : Indonesian Rijstafel

Capacity : 2 persons (Also available for corporate group)

Price : IDR 1,396,000++ per person (for 2 persons).

b. Fisherman’s Table

Picture 2.11

Location : Angsana Beach (past hole 3)

Menu : Crab Delight

Capacity : 2 persons

Price : IDR 1,396,000++ per person.

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c. Kelong Dinner

Picture 2.12

Location : Kelong, in front of Pantai Grill

Menu : Local & International Cuisine

Capacity : 2 persons (available for group)

Price : IDR 909,000++ per person.

Dining Destination options are available daily from 6pm onwards,

weather permitting. Advance booking is required. Beverages are not

included and can be pre-ordered at the time of booking for faster service.

2.2.4 Other Facilities

Angsana Bintan does not only provide room facilities, cafe, and restaurant

only. Angsana Bintan also provides other facilities to provide satisfaction to

guests who visit or stay at Angsana Bintan. Other facilities are:

a. Wifi

This facility can be used around the hotel, and each room has its own ID

and password.
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b. Angsana spa

Facilities Angsana spa concept Resort spa is suitable for guests who will

be pampered with body treatments with well-trained and experienced

employees. Such as traditional javanese massage and other therapies. There

are several facilities provided at Angsana spa, among others:

- 3 Single Indoor Treatment Rooms (with changing room and toilet)

- 2 Double Indoor Treatment Rooms (with changing room and toilet, one

room provided with bathtub facilities)

- 2 Double Outdoor Deluxe Pavilions over looking to the pool side and the

sea view

(With changing room, bathtub, outdoor shower and toilet)

- 8 Double Outdoor Treatment Pavilions.

(With changing room and outdoor shower room, however toilet available at

indoor lounge only)

Spa Treatment:

Range from ancient Eastern healing and relaxation techniques to European

rejuvenation therapies:

- Body Massages

- Facials
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- Body Polishes

- Body Conditioners

- Hand and Feet Treatments

- Packages

Angsana Spa operates from 09:00 – 23:00 WIB.

c. Angsana Gellery & Spa Gallery

This unique lifestyle shop carries a wide array of specially blended

essential oils, incense, home spa accessories, handicraft and furnishing,

designed for discerning guest to take home a piece of the Angsana

experience.

In line with The Banyan Tree Gallery, the Angsana Gallery also

hopes to conserve traditional skill and to prevent further decline of cottage

industries throughout Asia by serving as a marketing platform for aspiring

artisan.

Products Sold:

 Polo T-Shirt Aromatherapy Oil

 Handicraft Massage Oil

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 Beachwear Incense

 Scented Candles Toiletries

 Traditional Wear Oil Burners

 Caps Jewellery

 Home Furnishing Hotel Amenities

 Angsana CD Collections.

 ETC

d. Gymnasium

Gymnasium is a place of health services such as fitness room, yoga and

aerobics. This health yoga is for free for guests who staying at Angsana

Bintan.
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e. Angsana I dan Angsana II (Meeting Room)

- Angsana I

This meeting room measuring 15m x 9m, and it has several facilities

among others:

a. Whiteboard/flipchart

b. LCD projector

c. Internet connction ( WIFI )

d. Conference call facility

e. Standard meeting stationary

f. Theme coffe break

- Angsana II

Agsana II is almost same with Angsana I that distinguishes only its size

only, it’s 8 meters x 5 meters. While the facility is not much different as

Angsana I.

f. Angsana Pool

The swimming pool opens to guests who come to Angsana Bintan. It’s

1.3 meters, the swimming pool operates from 08.00 am -18.00pm.

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g. Recreation Lounge

Recreation lounge menyediakan beberapa permainan kepada tamu

yang datang ke Angsana Bintan, sehingga apabila tamu membutuhkan

sedikit hiburan. Tamu dapat menggunakan fasilitas tersebut, permianan

yang disediakan antara lain :

- Tennis tables : 2 set

- Pool table : 1 set

- Board Games : Chess & Checkers, UNO, Connect-4,

Monopoly, Connected, Domino, Bridge and

Scrabble.

Operating Hours : 24hrs

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CHAPTER III

DISCUSSION

3.1 Structure Organization Of Department

3.2 Description Of The Implementation Of On The Job Training

3.2.1 The Division Of Work Schedules

The author carries out the Industrial Work Practice in Angsana Bintan for

six months, starting from 16 of February 2017 - 6 of August 2017 and the author

is placed in Front Office Department. During the Industrial Work Practice the

author is placed at a Reception outlet from 18 of February 2017 to 5 of May 2017

and Thelephone Operator from 6 of May 2017 to 6 of June 2017, and back to

Reception again from 7 of june 2017 to 06 of August 2017.

The system of working hours applied in Angsana Bintan especially in the

Front Office department is five working days and two days off for all hotel
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employees and apprentices. For six months the Industrial Writers' Workshop got

morning shift, middle shift and afternoon shift. Morning shift starts from 07:00 -

16:00 WIB, middle shift starts from 12:00 – 21:00 WIB and Afternoon shift starts

from 14:00 - 23:00 WIB.

3.2.2 Trainee Job Description

A. Reception

Reception Is the person or officer who first welcomed and greeted every

guest who came to the hotel. Then they enroll guests, finds a room ready to be

occupied either on his advice or a guest request, giving or removing the room key.

they must also provide information for guests in connection with the services or

facilities available at the hotel as well as information outside the hotel.

Each task and responsibility in each shift is different, among others are:

 Morning shift

Duties and responsibilities of the reception during the morning shift,

among others are:

1. Take over with nihgt shift.

2. Takeover cashbox from night shift.

3. Morning preparation. Before work, there are some things that must be

checked in order for the work to run smoothly.

4. Read log book before start working.

5. Print morning report and prapare WIFI.

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6. Make sure SCM for welcome drink and welcome food were signed by

front office and lotus café.

7. Read email from Microsoft outlook (Don't forget to share if needed).

8. Check traces and follow up if any request.

9. Check any supporting bills from all outlet at Banyan Tree.

10. Updating profile and charge the transportation for check in guest.

11. Cancel credit card pre-autho slip and pass it to finance

12. Check departure RC by today make sure all RC taken by cashiers.

13. Handover cash box to afternoon shift.

14. Prepare Cold Towel for next day arrival

15. Clear up and make sure working place is tidy.

 Afternoon shift.

The main task of the author during the Reception in afternoon shift, among

others:

1. Takeover with morning shift.

2. Takeover cashbox.

3. Read log book before start working.

4. Read email from microsoft outlook (Don't forget to share if needed).

5. Cancel credit card pre-autho slip and pass it to finance if any.

6. Check traces and follow up and filing after all traces resolved.

7. Closing transportation & tour.

8. Updating profile and charge the transportation for check in guest.

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9. Send guest list to F&B Department.

10. Check all registration card for all check in guest today.

11. Create VIP List & Order VIP amenities.

12. Check any supporting bills from all outlets.

13. Clear up and make sure working place is tidy.

B. Operator

Officers at the Front Office Department responsible for handling telephone

connections, both incoming calls and outgoing calls of the hotel and several other

are:

 Morning shift.

The main task of the author during the Operator in morning shift,

among others:

1. Hand over with night reception shift (Before starting work, ask to the night

reception if there is any something that need to be followed up).

2. Check Wake Up Call (You must check wake up call Log Book and do it if

there is any wake up call).

3. Read Log Book (Follow up the massage and write occupancy and average

room revenue on log book and two white board).

4. Write Percentage Occupancy and average room revenue in the Log Book

and White Board (Percentage Occupancy formula is Arrival Expected +

Stayover *100 : Total Rooms to Sell).

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5. Check Jurudata has running or not (It should be done by Night Shift and you

just make sure that. Open Run VNC Viewer programme).

6. Check Welcome Drink (Welcome drink should be done by Night shift.

Check the Log Book to make sure. Make the new Welcome Drink as usual.)

7. Turn on Music(It will be done by night shift. Please make sure it on. Make

sure to press button "Repeat" from Remote Control to make song repeated).

8. Check MOD today (To make sure MOD today and ask about standby

channel of MOD (to maintain the contact if there is urgent something)).

9. Make Log Sheet Report and Record of Defect (You can write any request of

the guest in Log Sheet Report. Put Defect and complained in Record of

Defect).

10. Make weather forecast for today and 2 next day.

11. Read E-mail and follow up (To check if any email for operator and print

GSUM from Even Coordinator. Printed must be put in GSUM folder).

12. Check Television Channel every 3 hours (Check channel from 1 - 27. Fill

the TV Checklist form. Report to Eng team and record to Log Sheet Defect

for bad channel).

13. Do Check Out Courtesy (Courtesy the guest who will be check out today

and offering assistant to bring the luggages).

14. Check FRO Stationary (If you find the statinary almost run you must to

order by SCM or PR (will be explained detail in another page)).

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15. Print Telephone Extension every Monday (Income Auditor will send the

email every Monday. 6121, 6111, 6142, #38, and 5123 are printed

extensions).

16. Hand over with the afternnon shift (You should tell something need to be

followed up to afternoon shift).

 Afternoon shift

The main task of the author during the Operator in afternoon shift, among

others:

1. Hand Over with morning shift (Ask Morning Shift what that need to

be followed up for Afternoon Shift).

2. Read Log Book (To see the message that write in Log Book. If any followed

up immediately).

3. Read E-mail and follow up (To check if any email for operator and print

GSUM from Even Coordinator. Printed must be put in GSUM folder).

4. Check Log Sheet Report and Record of Defect (To check if there is

something still pending please followed up.if you have diffiuclty please

confirmed to Supervisor).

5. Check FRO Stationary (If you find the statinary almost run you must to

order by SCM or PR (Will be explained detail in another page)).

6. Check Television Channel every 3 hours (Check channel from 1 - 27. Fill

the TV Checklist form. Report to Eng team and recoerd to Log Sheet Defect

for bad channel).

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7. Call the associate who will duty or off at tomorrow (Only for Sunday).

(New schedule will be print at Sunday evening. You have to call the person

who have go home and give them information about schedule tomorrow).

8. Make receipt of ferry ticket and welcome booklet (As your side job,

welcome bookle and receipt of ferry ticket can be good idea to eliminate

boredom).

9. Fill up VHTS Report (VHTS is a form that contains statistical services of

accommodation. You must fill up and send to ibu Puri Anomsari (GM

Secretary) via email).

10. Make Jasa Statistik Akomodasi Report to BRC (BRC Crisis Centre will

call you every night to ask about inhouse nationality for today).

11. Write Daily Occupancy and VIP Arrival on Log Book (For Daily

Occupancy see at the Opera System by click Shift+F3 also VIP Arrival see

at Miscellanous - Report - Arrival Report. When you have finished the you

write also at inside and outside outbox).

12. Hand Over with Night Shift (Something that need to be followed up have

to inform to Night Shift. Example Wake Up Call).

In the daily work of reception and operator require several systems used

for smooth operation, among others are:

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a. Opera

Opera is premier property management software, the OPERA Property

Management System (PMS). Designed to meet the varied requirements of any

size hotel or hotel chain, OPERA PMS provides all the tools a hotel staff needs

for doing their day-to-day jobs – handling reservations, checking guests in and

out, assigning rooms and managing room inventory, accommodating the needs of

in-house guests, and handling accounting and billing. The property management

software is configurable to each property’s specific requirements and operates in

either single-property or multi-property mode, with all properties in an enterprise

sharing a single database.

OPERA Property Management System is fully integrated with all the

OPERA modules and offers the most extensive list of certified interfaces in the

industry.

There are several uses of OPERA are:

- Reservations

Features are integrated with other functionality such as profiles, cashiering and

deposits. This property management software module provides a complete set of

features for creating and updating individual, group and business block
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reservations, including deposit handling, cancellations, confirmations, wait listing,

room blocking and sharing.

- Rate Management

An extensive set of features for setting and automatically controlling rates, for rate

quotation, and for revenue forecasting and analysis to create the most

comprehensive rate management system in the industry. OPERA’s Property

Management Systems interface with OPERA Revenue Management Systems and

other major yield management applications.

- Profiles

Complete demographic records for guests, business accounts, contacts, groups,

agents and sources. Profiles include addresses, phone numbers, membership

enrollments, stay and revenue details, guest preferences and additional data that

make reservations handling and many other activities faster and more accurate.

- Front Desk

Handles individual guests, groups and walk-ins, and has features for room

blocking, managing guest messages and wake-up calls, and creating and following

up on inter-department advisories, or traces.

- Room Management
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Handles all facets of room supervision including availability, housekeeping,

maintenance and facility management. The Queue Rooms feature of the property

management software coordinates Front Office and Housekeeping efforts when

guests are waiting for rooms which are not immediately available for assignment.

- Cashiering

posting guest and passer-by charges (including taxes and other generates), making

posting adjustments, managing advance deposits, settlements, checkout and folio

printing are a few of the many activities handled by OPERA Cashiering.

Cashiering accommodates multiple payment methods per reservation including

cash, check, credit cards and direct bill. In multi-property environments, guest

charges can be cross-posted from any property in the hotel complex.

- Accounts Receivable

fully integrated with the OPERA Property Management System database and

includes direct billing, invoicing, account aging, bill payments, reminder and

statement generation, and account research. Old balances from external

accounting systems may be entered.

- Commissions

Calculates, processes and follows up on travel agent and other types of

commission payments, either by check or via EFT.

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- Reporting

Over 360 separate standard reports. Reports can be customized for each hotel and

new reports may be created as needed using OPERA’s built-in Report Writer.

- Fully Configurable

Choice of OPERA features, system behaviors and priorities, and system-wide

defaults are controlled by the property. User permissions determine which

property management software features may be accessed by each user and user

group. Many OPERA screens may be customized by the property.

- Global Perspective

Supports multi-currency and multi-language features to meet the requirements of

global operations. Rates and revenues can be dynamically converted from the

local currency to any other currency. The appropriate language for guest

correspondence can be automatically determined by the guest’s profile language;

country-specific address formats are supported.

- Hospitality System Interfaces

OPERA PMS includes interfaces to hundreds of third-party hospitality systems

including yield management, telephone and electronic switching, TV and video

entertainment, key lock, restaurant POS, activities scheduling, minibar, and wake-

up call systems.
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b. (Supply Chain Management )SCM

Supply chain management is the management of an interconnected business

network to create a complete product and equip it with the services required by

end customers (Harland, 1996).

Supply chain management can also be defined as a set of activities (in the

form of entities / facilities) involved in the process of transformation and

distribution of goods ranging from the earliest raw materials from nature to

finished products to final consumers.

In its usefulness SCM is how it is able to manage the flow of goods or

products in a supply chain. In other words, the SCM model applies how a network

of production and distribution activities of a company can work together to meet

consumer demands.

The main purpose of SCM is:

1. Delivery / delivery of products in a timely manner to satisfy consumers

2. Reduce costs
 32

3. Improve all outcomes of the entire supply chain (not just one company)

4. Reduce time.

5. Centralize planning and distribution activities.

SCM coverage area is:

1. Product Development: Conducting market research, designing new products,

involving suppliers in the design of new products.

2. Procurement: Selecting suppliers to evaluate supplier performance, purchase

raw materials and components, monitor supply risk, build and maintain

relationships with suppliers.

3. Planning and Control: Demand planning, demand forecasting, capacity

planning, production planning and inventory.

4. Production: Production execution, quality control.

5. Distribution: Distribution network planning, shipping scheduling, finding and

maintaining relationships with shipping service companies, monitoring

service levels in distribution centre.

3.3 Identification, Analysis, and Problem Solving in the Department

Problems found during the author perform on the job training in Angsana

Bintan, the problems that are found quite a lot, can be viewed from the aspect of

the organization, personnel aspects, operational aspects.

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- Organization Aspect

If viewed from the aspect of the organization, the obstacles experienced by

the author during the on the job training, which is still a lack of cooperation

between one department with other departments and between one section

with other sections, which often leads to errors in operations.

Solution : Improve communication between departments concerned, and

more cooperate in order to run operations efficiently.

- Operatinal Aspect

The system used is often an error that causes operational disrupted, it

happens because the use of the system sometimes after use the system is still

in an open state.

Solution : Shutdown the system after using it.

3.4 Comparison between Theory and Practice.

The difference between theory and industry practice for the author is very

related. Although, it is slightly different from the implementation because the

theory is an information to perform an action or behavior of a person to do a job.

It must be accountable to avoid any conflict or mistake either to the guests,

colleagues, or boss while practicing can also be called as the action of the theory.

In implementing on the job training, The time provided is very limited. So,

based on what the author experienced during on the job training, that theory is
 34

completely the same, where there is little difference in implementing on the job

training, among others:

 Differences in the division of labour time

 Differences of existing facilities

 Differences in hotel management system

 And others.
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CHAPTER IV

CLOSING

4.1 CONCLUSION

For six months the author implemented On The Job Training in Angsana

Bintan, many new things that the author get, both in terms of insight or work

skills, among others:

1. On The Job Training Activities is very important to prepare students who

will become professional candidates in their field.

2. During the implementation of On The Job Training, authors many gain

knowledge and new insights in terms of operational, but also the authors

experience rapid progress in terms of discipline.

3. Angsana Bintan is one of the private hotels in Lagoi, which prioritizes

the comfort of the guests, so it is very well used as a place of On The Job

Training that can provide a lot of insight to the trainees while carrying

out their duties and responsibilities.

4. Science that the author learned on campus is very useful in the

implementation of On The Job Training.

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4.2 SUGGESTIONS

There are several things that the author needs to share with the

Management of Angsana Bintan:

1. Make good cooperation with each other, either between senior to

colleagues, or senior to trainees.

2. the author hopes that the team does not delegate the addition of

excessive working hours to trainees.