ST JOHN’S MEDICAL CENTRE

JOB DESCRIPTION

JOB TITLE: RECEPTIONOST

GRADE:
SECTION: FINANCE
DEPARTMENT: FINANCE
REPORTS TO: SENIOR ASSISTANT ACCOUNTANT

MAIN PURPOSE OF THE JOB

To receive and attend to clients in a pleasant manner in order to reflect the
Centre’s good image.

KEY RESULT AREAS

OUTPUT 1: Received Clients

Definition: Welcomed clients to the Centre in a courtesy and expeditiously
manner in order to make the client feel wanted and cared for thus
establishing a positive rapport on first contact.

KEY RECEIVERS: Reception Nurse on Duty

Measurement Criteria: Happy clients.

OUTPUT 2: Pulled out files

Definition: Pulls out files for patients and lead them to the Doctors so than they
are seen by the Doctors.
KEY RECEIVERS: Reception Nurse on Duty
Measurement Criteria: File pulled out in two minutes after getting the name
of the client.

OUTPUT 3: Delivered Results

Definition: Delivered laboratory/x-ray results to the Doctor’s room so that
further diagnosis by the Doctor is carried out.

KEY RECEIVERS: Reception Nurse on Duty

Measurement Criteria: Results taken to the Doctor/ward on immediate
receipt/retrieval.

OUTPUT 4: MAINTAINED DAILY ENTRIES BOOK

Definition: recorded particulars of patients that have visited the Centre in order
to maintain attendance statistics.

KEY RECEIVERS: Reception Nurse on Duty.

Measurement Criteria: Clean and reliable statistics.
OUTPUT 5: MAINTAINED FILES
Definition: Filed records of patients for safe custody and easy retrieval.
KEY RECEIVERS: Reception Nurse on Duty /Patient
Measurement Criteria: File and or records not misplaced; file retrieved within
two minutes after getting the name of the patient.