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CHAPTER-01
ETIQUETTE
WHAT IS ETIQUETTE
Etiquette is defined as politeness, consideration,
thoughtfulness, good manners and behavoiur.
What is Etiquette?
Etiquette is what we should do in different situations
and with different people.
Origin of “Etiquette”?
“Etiquette” is believed to be derived from the French
word “une equitte” (ticket or placard).
ETIQUETTE
In short Etiquette is….
This creates goodwill not only for the individual but also for his
company
Types of Etiquette
There are two types of etiquette
• Social Etiquette
- is based on chivalry
- concept that the aged and women have to be protected
• Business Etiquette
- is based on hierarchy & power
Business etiquette
Business etiquette is the manner in which one should behave in a business
environment. How one should interact with colleagues and customers.
• You dress
• You greet people
• You introduce people
• You address people
• You behave with people
• You talk to people
• You look
• You entertain and be entertained
• You handle other business imperatives
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