SK HANIF ALI

C/O- Mrs. Padmini Singh,

No.66, 2nd Floor, 5th Main,
Narasipura Layout, Vidyaranyapura
Bangalore-560097,
Karnataka, INDIA.

E-mail ID : saahil.ss1728@gmail.com Mobile no: +91-6362274430

Skype ID : saahil.ss1728, Imo no: 09449253137

Objectives:
Aspiring to grow as a successful professional in the competitive corporate world. Main objective is to constantly
update my knowledge and skills and apply the same towards to the professional growth and company progress.
Experience Summary:

 A versatile and skilled professional with 10+ years excellent hands-on IT Infrastructure experience in IT
setup work, design, Project Mgmt. skills, ERP Implementation, development & migration, Server & Data
migration, office365, Google G-Suit, Network, VPN & Firewall, Cloud Data Storage Mgmt., systems and
application development. In-depth knowledge and experience in IT Infrastructure planning, capacity
analysis, MIS, KPI & IT Policies implementation, IT Budgeting, ISO-IMS Audit, Vendors Mgmt. with good
negotiation skill, Incident mgmt. and IT Asset Mgmt. Solid skills in System Administration, database and
network administration in a large scale enterprise environment. An assertive manager with outstanding
interpersonal, technical, communication and team management skills.
 Good knowledge of ERP Packages Oracle R12, Microsoft Dynamic NAV2009 & 2013, MFGPRO.
 Now looking to continue bringing a significant contribution within Information Technology.

Areas of Expertise
Strategic IT and business IT infrastructure, Network Office 365 mail & Google G-
planning design & implementation Suit Administration

IT system architecture Risk assessments Reporting techniques

Staff training / development Project management ERP System, IT Help Desk

methodologies system and Cloud Data Mgmt

Enterprise system Vendor Management And IT Asset Management(ITAM),

Implementation/ deployment Contract negotiation EAM, Assessment of
Licensing & Core SAM Skills
Cost/time/change Budget development IT Data centre management.
management 5S, Kaizen & GEMBA Walk

Educational Qualifications:
B Tech in Computer Science, Manav Bharti University, Himachal Pradesh.
Diploma in Computer Science & Engineering. Raman Polytechnic, Bangalore, Karnataka.
Pre-University (12th) [Science], West Bengal Council of Higher Secondary Education, West Bengal.

Technical Certifications:
 Microsoft Certified Solutions Associate - Windows Server 2012(MCSA); MCID: 14717854.
 Microsoft Certified Systems Engineer on windows 2003(MCSE).
 Microsoft Certified Professional MCP ID: 6306785.
 ITIL® Foundation Certificate in IT Service Management; Registration No: EXN6035269.
 Diploma in Computer Hardware & Networking. IIHT, Rajajinagar, Bangalore.

Professional Experience:
1. Present company: SIGMA GROUP OF COMPANY, Luanda, ANGOLA.
Working as Manager - IT (1st Oct 2018 to till Date…)
 Job Profile (IT Manager):

 IT Dept. Head with team size 9 members. IT project management, IT infrastructure Management
(User Account/Group Policy/E-mail Policy), Data Centre, Server, Backup, VMWare, Storage,
Disaster Recovery planning and Network management with Firewall, CCTV, Access control system,
Wifi Access Point & PA system.
 ERP Primavera v9.0, KAM Asset Management and Google G-Suite Enterprise solution management.
 Designed and monitored performance of the enterprise network and ensure security of data;
network access of LAN & WAN and backup systems plus EPABX systems.
 Handled documentation of usage and capacity reports on networking systems include Internet use
policy and the health of data/ voice communication processes.
 Identify and acting on opportunities to improve and update software and systems.
 Design, develop, implement and coordinate systems, IT policy, procedures and best practice
guides for the organization.
 Design training programs and workshops for IT as well as internal office staff.
 Administered to full IT support to corporate office, other group of companies & project site.
 Conduct regular IT audit systems (H/W Asset, Software, Policies, Procedures and Security
Compliance) and assess their outcomes.
 Manage and oversee all Service Delivery reports to an agreed schedule (or on request), including
management and performance reports to IT Management and sharing regular IT operation system
reports with Director (senior staff).
 Overseeing and determining timeframes for major IT projects including system, updates,
upgrades, migrations and outages.
 Consult with users, management, vendors, and technicians to assess computing needs and fulfillment
system requirements with customer satisfaction.
 Assigned to manage vendor and supplier relationships for the resolving problems, manage IT
Service Requests with SLA compliance and reviewing proposals in the most expedient ways possible.
 Tasked to establish growth plan for the network so that best quality service using a state-of-the-
art environment is consistently met.
 Manage and reporting on allocation of IT budget and ensure cost effectiveness.
 Providing direction for IT team members & IT Services Desk to resolve all tickets/incidents and
escalations within SLA timelines and security guidelines.
 Identify opportunities for team training, skills advancement, and IT staff performance appraisal.
 Management of day to day activities and improving the performance of operation in I.T. Department.

2. SENDAN International Company Ltd., SAUDI ARABIA, QATAR, UAE, DUBAI.

Worked as IT Administrator/Manager. (15th July 2017 to 26th May 2018)
Job Profile (ICT Administrator/Manager):

 ICT Dept Heading with team size 12 members. ICT project management, ICT infrastructure & Server
management.
 Administered to full IT support to corporate office, branch office & company and multiple project site.
 MIS establishment of developed procedures and policies, standardized IT equipment purchases
Policy, and unified systems under one office.
 IT Budget(CAPEX & Expenses) preparation and monitoring with planed Vs actual,
 Directed operation and development of ERP System (Oracle R12 DB) functionality.
 ERP Packages (Oracle R12 DB) Improvement/Management & Mobily Cloud Data storage management.
 HRM application implementation, deployment & integration with ERP reporting system.
 Identified business information requirements and created ERP system to report requests and status
of requirements to management and requestors.
 Established and coordinated PC & ERP training for all personnel, which resulted in productivity gains.
 Weekly MCM & Monthly MIS report submit to Top management.
 ITIL (Information Technology Infrastructure Library) Process with Operations and Continual Service
Improvement.
 Planning for new setup & installation (Desktop/Laptop/Printer/LAN connection CCTV/software etc.).
 Administered of Microsoft Windows 2012 & 2008 Server Domain, Active Directory, File server & File
Access Policy, DHCP, DNS, User Accounts, Group policies and Windows10, 8, 7 Client Systems.
 Administered Office 365 mail system, Share Point, One drive and Skype Business.
 Administered Access point, DIA internet & P2P network connection, CCTV, Cyberoam CR 500iNG-XP
Firewall Security, Uniflow Network monitoring tool use to controlling unauthorized connection.
 Spiceworks Help Desk (Ticketing system), McAfee endpoint protection, Avaya PBX Phone System,
Web Server and Intranet Portal Management
  Trained Help Desk employees in various software packages and system configurations.
 Administered all hardware/software upgrades, managed systems security/backup for the company's
computers, network, ERP database and Google G-Suite Business solution management.
 All project requirement fulfill in advance with doing Kick of Meeting with all project manager/Director &
TM, ICT purchase requisition negotiation & follow up until delivery, Vendor/Incident Management.
 Design & setup network infrastructure based on the project site requirement.
 ISO-IMS Audit. Define, Design, Manage and Improvement of IT Policy & Procedures.
 Asset inventory management system (EAM) for IT Asset Tracking & Monitoring. Doing Physical
verification of ICT assets & doing internal Audit for all Dept./HO/Branch Office/ Project sites regularly &
as per management demand (closure project) to keep the accurate data.
 Software Licensing & Domain renewal, Web site Hosting, SLA Agreement with service
providers.

3. Musashi Auto Parts India Pvt. Ltd.(Japan Base MNC Manufacturing company), Bangalore.
Worked as Asst. Manager - IT (9th Jan 2013 to 26th June 2017)
Job Profile (Asst. Manager /Server Administrator/System Administrator):
 Take care of full IT setup project with data center setup work from green field company
establishment & management with all IT Infrastructure setup work (Server & EMC Storage, VMWare,
Networking, PA system, Access control, CCTV, VC, MPLS, Leased Line connection, Rittal N/W Rack with
inbuilt AC & centralize UPS etc.).
 Planning for new setup & installation (Desktop/Laptop/Printer/LAN connection CCTV/software etc.).
 Installation, Configuration, Administered of Microsoft Windows 2008 Server Domain, AD, File server,
DHCP, DNS, User Accounts, Group policies and Windows10, 8, 7, Vista & XP Client Systems.
 Upgrade the Windows OS patch and Service pack & antivirus patch for server as well as Client PC.
 Monitor Server, Storage System, Network & Internet performance and System Security, Disaster
recovery, daily backup with “Symantec Backup Exec 2012” tool by using IBM System Storage 2900.
 Symantec Endpoint Protection Enterprise (edition 12.1) AV Server configuring & monitoring to all
the clients for virus & network threat and also checking definition update happening for all the clients.
 Administered Office 365 mail, MS Office Application, Share Point, One drive & Skype Business.
 Configuring & troubleshooting Office 365 with MS Outlook, Managing & adding user mail id & groups.
 IT Budget preparation for both Investment (CAPEX) & Operating Expenses (OPEX).
 Make monthly MIS report for presenting to TM (All IT related issue call summary report, planed Vs
actual work progress status & also budget summary report with comparison planed Vs actual).
 Responsible for identify the users requirement & work closely with Division Heads to analyze and fulfill the
IT infrastructure requirements well in advance.
 Asset inventory management of IT Hardware/Software with SAM skill & ITAM Policy and
Processes.
 Coordinating with all Vendors & other service provider & also doing vendor/incident Management.
 Administered all Software Licensing of VMware, Antivirus, Backup S/W, Auto CAD2013, 2014 & 2016,
Windows Server 2008, Windows 7, 8 & 10, Office365 & MS Office package.
 IT Filling & documents preparation for ISO-IMS Audit & for MQCD Audit.
 Managed Virtual Machines by using VMware vSphere5.5 Infrastructure Management.
 Developed request for proposals (RFP), led the selection process and negotiated contracts for IT
infrastructure setup work, ERP, HRM software packages as well as all maintenance and SLA contracts.
 Use project management techniques to plan ERP setup, manage & communicate project activity, project
status, project budgets and project cost.
 Organize and prioritize ERP systems development to meet key milestones and business objectives.
 ERP- Microsoft Dynamics Navision 2009 & 2013 Database Server Implementation & Deployment with
MDA(Multitenant Deployment Architecture).
 Administered of Microsoft Dynamics NAV 2009 & 2013 Classic (ERP - Navision Application Startup, Develop
and Improvement to processes & procedures, Management), user setup & managing with role
and permission, Managing Companies, Session Timeouts,
 ERP business function managed - Creating of Vendors/Employee account/Items Master etc. &
troubleshooting of Production entry/PO/Indent/Stock adjustment/Item code & UoM/GL account etc.
 Work with other IT partners to ensure optimal performance of the ERP application & IT infrastructure.
 Creating rules, policies for file server accessing and same implemented for all the client/users.
 UniFlow Canon printer server configuration & manage secure printing Policy for all the users.
 Trouble shooting Server (IBM X3530 M4 & X3100 M4), DELL Desktops & Laptops, Canon 3320, 2225,
2025, 2520 Multifunction Printers, Canon 755 Plotter.
 Administered of Access control system(Card base & Fingerprint), Barcode Scanner, Biometric
Attendance machine, Polycom VC-HDX7000, Projector & Panaboard.
  Manage SQL Base application SW & biometric punching machine for employee attendance capture.
 Responsible to maintain and follow the ITIL process for all IT activity.
 Team Leadership for L1 Engineers & Motivating the team to achieve high standards and SLA targets.
 Preparing daily workloads for staff & co-ordinate for the daily allocation of work.
 Dealing with all TM/Division Head/HOD & all users to resolve the issues which are arise.
 Mentoring and training up junior and new joined staffs related to IT policies.
 Facilitated training sessions with employees explaining new ERP functionality, IT application software.
 Logging/Monitoring service request & also responsible for all open Tickets closure within define SLA.
 Responsibility taken for the completion of any given task within Time line.
 Responsible to provide maximum UP Time for WAN Links, Servers, and other IT services.
 Handle all CCTV issue & generate incident Video record for Management, install new camera & changing
setting as per requirement etc.
 Working knowledge of Panasonic EPABX-NS300 & NS320 Telephone system.
 Responsible of change management up-gradation of IT technology, server, network, IT security, IT
policy & procedures and highlighted to the Top Management for implement.
 Manage Wired & Wireless Network connection with Tech Router 1725 Series & Juniper SSG 320M Firewall,
Cisco switches and 145 Dell Client machines in a physical network setup.
 Configuration of Bosch Public Addressing System (PA system) with changing schedule timer & Tune.
 Coordination with Airtel/BSNL NOC Team regarding MPLS & ILL Link/ bandwidth issues.
 Working with Cyberoam CR 500iNG-XP Firewall Security Device & creating security policies.
 Providing Support for IT issues to the users on site and Remote Support through Email & Telephonic.
4. Hi-Tech Informatics Pvt. Ltd., as Desktop Support Engineer(11th Dec 2006 to 14th April 2010)
Worked as System Administrator through Hewlett Packard India Pvt. Ltd. (HP invent), who has undertaken
the Facility Management Service for UB related to IT Services.
Client: United Breweries Ltd. (UB Group, Bangalore & Nelamangala):
Visiting two sites thrice a week “FACTORY” at Nelamangala & twice a week “CTC-RSOSOUTH” at
Bangalore and monitor the Servers, Routers, Modems, Switches and making Server Checklist then attend
calls for respected site. The job responsibility included System Administration & Maintenance of Windows 2003
& 2000 Server, Windows XP& system integration of DELL-PowerEdge 2900III, High End Compaq servers like ML
330, and 370 including G2 & G3 models, Storage products like Tape library HP DAT-40 & IBM Ultrium (LTO) 3.

System Administrator Responsibilities & On Site Support:

 Administration of Windows 2000 & 2003 Server Active Directory, DC, User management, DHCP, DNS, global
account management, applying group policies.
 Scheduling & Monitoring Daily backup, Server Disaster recovery & Restoring Data from Backup Tape by
using “NTBACKUP” tools by using IBM Ultrium(LTO) 3 Tape drive on Domain controller.
 Monitor the Servers, Routers, Modems, Switches and making Server Checklist.
 Configuration & managed of Citrix ICAclient9.0 (ERP MS Navision2009), Citrix Program Neighborhood.
 Administration of Symantec Endpoint Protection (SEP 11)Anti-virus Server & monitoring for automatic
update of anti-virus definitions from the server to each Groups and also checked virus threat/ risks.
 Configuring & troubleshooting of High-end multipurpose Xerox, Scanner & Network Printers like
“Sharp AR-207M” and “WEP FS-1118MFP” for all the users.
 Configuring & troubleshooting MS Outlook with Exchange Server 2007 for all users to access mails.
 Printer management using the ERP Navision 2009 & Citrix ICA management console.
 Installing the Service Packs and Microsoft Security updates on the servers as well as client computers.
 APC “PowerChute plus” SW installation on the servers to manage automatic shutdown switch on/off.
 Worked as a Team member of Server migration, VOIP implementation, MS Office communication server
implementation, ILL lease line connection & HP ticketing system.
 LAN Setting, TCP/IP Configuration, Internet Proxy Setting on Clients, Checking N/W Connection issues.
 Installation and support of application like MS Office-2003 & 2007 and other computer related software.
 Troubleshooting network sharing resources on Server & Maintenance of network with 170 HP client
computer machine(Win 2k/XP/ Vista Client).
 Installation, Configuration of Video Conferencing Polycom Equipment.
 Logging the IT service request call and escalating it to concerned authority according to SLA.
  Make Daily & Monthly Call Report and Asset inventory management of complete Hardware & Software.
 Providing Technical Support for day-to-day IT related issues. Planning and monitoring of PM.
5. Helix Automation (P) Ltd., worked as Customer Support Engineer (Resident Engineer).
(19th September 2005 to 8th December 2006)

Client: ISRO Satellite Centre, April 2006 to 8th December 2006. Bangalore.

Client: BSNL PGM Office (Principal General Manager), 19th Sep 2005 to March 2006. Bangalore.
Job profile:
● Installation, configuration, maintenance and troubleshooting of the hardware devices and different OS
like Windows 98, Windows 2000 Professional, Windows XP.
● Installation of others supporting software, MS office, Outlook, Service Packs and MS Security patches.
● Management of network, TCP/IP, DNS, Proxy Setting, Troubleshooting of Internet & Intranet.
● Installation Anti-Virus McAfee 8i, removing virus from Computer, troubleshooting printers & Scanner.
IT Technical Skills:
O.S:
 Windows Server 2000, 2003, 2008 & 2012(R2) Enterprise Edition.
 Windows Clients Windows 10, 8, 7, Vista, XP, 2000.
Network:
 Hands-on experience with Products: Cisco Router(1700) CAT switch(1900-3500 series), Netgear, Maipu
and Techroutes, Firewall; Maintenance and Core troubleshooting of LAN, WAN & WiFi.
 Configuration of VoIP Device, Leased Lines & Monitoring Network performance & Load Balancing.
 Configuration of Terminal Server/Clients and Video Conferencing Equipments.
Applications:
 Troubleshooting: Microsoft Office, Internet Explorer, Microsoft Outlook, Outlook Express, Net Meeting,
RDC, SMTP and POP3, Symantec Backup Exec 11D, Trend Micro, Symantec EPP, Macfee, VMware
Infrastructure Tool, Office 356 & SharePoint, Office Communicator & ERP Navision, Oracle, SAP & MFG
Pro.
Hardware Skills:
 Troubleshooting of Desktops, Laptops, Printers, Ghost replication & Network cabling.
Personal details:
Father’s Name : Sk Hapijul Haque.
Date Of Birth : 16th day of November 1979.
Sex : Male.
Marital Status : Married.
Nationality : Indian
Passport No : Z3267662.
Language Known : English, Hindi, Bengali (Mother tongue), Kannada.
Strength : A talent of analyzing problem, developing and simplifying
Procedures and finding innovative solutions.
Hobbies : Reading story, watching TV, Cooking & working on the Plantation.

Permanent Address: S/O- SK Hapijul Haque

Vill- Paschim Para, P.O. - Palashan,
P.S. - Raina, Dist- Bardhaman(East),
West Bengal, Pin- 713424
Home Mobile no: +91-9449253137
I do hereby declare that the above furnished information is true and correct.

Place: Signature
Date: (SK HANIF ALI)