QUESTIONNAIRE No.

“Comparative Study on public and private sector banks”

Dear customer,
We are the students of C.T.I.E.M.T. Shahpur, Jalandhar. We are undergoing the project
entitled named “Comparative Study on public and Private sector banks” So by filling
this questionnaire please helps us in completing our project.

Q1. Which Sector bank do you have your account?

Public  Private  Both 

Q2. In which bank do you have your Account?

1.

2.

3.

4.

Q3. Which type of account do you have in the bank?

Saving  Current 

Demat  F.D 

Salary 

Q4 In Case you have yours Account in more than one a Bank which one is your most
preferred bank (Give only one bank)
Q5. Rank the selection criteria for opening account with bank?

Brand Image  Services 

Location  Charges 

Q6. Kindly rank the reasons for yours preference in this particular bank?

Quick and fast services  Location 

Friendly Behavior  Reliability 

Q7. Which facilities are you availing at your bank?

Atm/Debit card  Credit card 

Insurance  Mobile Banking 

Q8.How often do you use debit card to shop?

Occasionally  Never 

Q9. How much Satisfied are you with your bank’s overall performance ?

Excellent  Very Good 

Good 

Q10. Any Specific services you expect from your bank ?

Q11.If an option is given to you, would you like to shift from the present

Bank?

Yes  No 
Q12. Do you face any problem regarding the services provided by your preferred

bank?
If Yes

Q13. Would you like to give any suggestions for the better functioning of banks

in these sectors?

Public Sector

Private sector

16. Any other suggestions please specify ?

____________________________________________________________

____________________________________________________________

Thanks for your valuable time given to us .We assure you that the information provided
by you will remain confidential. Thanks for your co-operation.

PERSONAL DETAILS.

NAME-………………………………………………………………………

AGE-………………………………………………………………………...

GENDER-…………………………………………………………………..

EDUCATION-……………………………………………………………...

ADDRESS-………………………………………………………………….

……………………………………………………………………………….
PHONE NO.-……………………………………………………………….

E-MAIL ID-…………………………………………………………………

SIGNATURE OF RESPONDENT