11/4/2019 ★ Baggage transportation instructions

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Inbound and outbound Carry-on items: Each passenger is limited to 5 kg. Passengers with first class tickets can carry
guidance two items with them; passengers with business or economy class tickets can only carry one item with
Traffic around them. The size of each carry-on item must not exceed 20 x 40 x 55 cm. Carry-on items that exceed the
the airport
above weight, number of pieces or volume limits should be checked as checked baggage.
Terminal area
    The detailed standards are subject to the rules of each airline.
traffic

Terminal
building Free baggage allowance: Free baggage allowance per passenger (including consignment and self-
location map care baggage): 40 kg for first class passengers with adult or child tickets, 30 kg for business class

airport bus passengers and 20 kg for economy class passengers. Passengers with baby tickets do not have free
baggage allowance. For domestic segments that constitute international transportation, the free
Taxi service
baggage allowance for each passenger is calculated based on the free baggage allowance for the
Parking service
applicable international route.
special service     The detailed standards are subject to the rules of each airline.

VIP service

Shopping and dining

Excess baggage fee: Passengers pay excess baggage fees for excess baggage. The excess baggage
rate for domestic flights is calculated at 1.5% of the economy class fare per kilogram. The amount is
food
in yuan.
shopping
    The detailed standards are subject to the rules of each airline.
other

Flight process Baggage packaging requirements: must be well-packaged, well-locked, bundled firmly, can withstand
Flight instructions a certain pressure, and can be safely loaded and unloaded and transported under normal operating
conditions.
580 (I help you)
service commitment

Online check-in
Items not allowed to be transported as baggage: Passengers are not allowed to carry flammable,
explosive, corrosive, toxic, radioactive materials, polymeraceous materials, magnetic substances and
Lost and found
other dangerous articles in their checked baggage or carry-on items. Passengers are not allowed to
medical service carry weapons, sharp weapons and weapons. Embargoed articles, restricted transport items, dangerous
City terminal goods, and other items that have odor or are easily defaced by the state cannot be checked in as
baggage or in baggage. Before the carrier collects the baggage or during the transportation, it finds
Common phone
that the baggage contains any items that cannot be transported as baggage or pinched in the baggage,
wireless network
and may refuse to accept the shipment or terminate the transportation at any time. Items that are not
Proof of delay allowed to be carried in the baggage: Passengers are not allowed to carry important documents and
materials, diplomatic letters in the baggage. Securities, currency, money orders, valuables, fragile
perishables, and other items that require special care. If the carrier loses or damages the above
items in the checked baggage, the carrier shall be liable for compensation according to the general
checked baggage.

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11/4/2019 ★ Baggage transportation instructions

Baggage compensation: All or part of the checked baggage is damaged or lost, and the compensation
amount does not exceed RMB 100 per kilogram. If the value of the baggage is less than 100 yuan per
kilogram, the actual value shall be compensated. The excess baggage fee has been refunded. The weight
of the passenger's lost baggage is calculated based on the weight of the actual checked baggage. When
the weight cannot be determined, each passenger's lost baggage can only be compensated according to
the free baggage allowance enjoyed by the passenger. Baggage claim value: When the checked baggage is
worth more than RMB 100 per kilogram, the baggage claim value can be processed. The carrier shall
charge a declared value surcharge based on the value of the excess of the limit portion of the
passenger's stated value. The amount is in yuan. If the lost baggage of the passenger has been
declared value of the baggage claim, it shall be compensated according to the declared value, and the
declared value surcharge shall not be refunded. The maximum value of the statement is RMB 8,000.

Airport baggage enquiry number: 0510-85323007 (responsible for inbound flights outside China Eastern
Airlines)
Eastern Airlines baggage enquiry telephone: 0510-85003325
Shenzhen Airlines Baggage Enquiry Telephone: 0510-85001162 
 

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