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 Maintain, Operate & Improve

 
Maintenance House
For a user to be able to Maintain, Operate and Improve their properties or assets at ease using service processes.
Who want to but, lack access to or struggle to avail comprehensive, reliable, quality and professional services through a
single or often multiple sources.

MaintenanceHouse are a technology driven service solutions provider who bestows complete control over a asset’s
operations and needs preventively and on demand for users. We curate and train in house teams to manage AMC’s and
processes across the customer and business ended segments.
We enable a customer to access and enable any part of the life cycle of a service for their assets with utmost ease and
transparency. Our service dashboard gives access to the complete lifecycle of an asset or a property to users.

Unlike Service Market places aiming at aggregating vendors and traditional facility management companies who act as
manpower providers aiming at solely aggregating labor. MH provides an easy and dynamic model that allows users a pay
as you go model of service provision reducing risk and costs.
MaintenanceHouse is a comprehensive, one-stop solution which offers a disruption to the existing system, whilst adding
immense value to the iterative process MaintenanceHouse holistically adds value to the whole life-cycle and system of
services for our customers and partners.

 Maintain, Operate & Improve

 Problem Statement

Expensive services, no
 standardization
Inadequate to no Expertise &
 Professional Skills and
systems.

 Time Taking and

Tedious.
 In Complete Service,
Material Woe’s
 Low Customer Delight

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 Maintain, Operate & Improve
 MaintenanceHouse: Services as a Solution


Online Home
Maintenance Platform

Trained and Certified

Technicians

 

High on Quality, Efficient and On-Time
Materials and Savings Service

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 Maintain, Operate & Improve
 Problem ? Solved.

  Spares 
procured,
Request a Receive a Be updated shipped & Problem
Service, report, in real time installed; solved, till
Schedule it approve and stay in service the last
Instantly spares. control. complete. mile.

 

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 Maintain, Operate & Improve
 Real Estate
Electrical Management
Rewiring
Complete handling of a
New installations facilities operational
Additional power and (Housekeeping),
lighting points
Maintenance ( EPC),
Telephone points
Landscaping, Energy,
Inspection and General
repair works etc. Waste management
Functions.

Carpentery and Rennovation &

Handiman Services Pest Control Retrofits
Civil Repairs Cockroaches | Ants Home Improvements
Flooring or false floors Bees | Fleas Design & construction
Ceilings or false ceilings
Borers | Rodents Capacity Building
Furniture Repair
Make Overs Termites Architecture
Lizards | Spiders Project Management
Silver fish | Wasps Supervision and Estimation

Plumbing Housekeeping
installation and Residential cleaning
replacement of sanitary
fixtures Office cleaning
Repairs of burst and Retail- shopping mall
leaking pipes
cleaning
Blocked drains
Industrial | Construction site
Shower/ pumps clean ups
General repairs and Move in and move out 7
 Maintain, Operate & Improve maintenance works cleaning jobs
 A Service as a Solution



Customizable & On-Demand
One Stop Shop The first in class AMC’s and CRM control
No multi-point contact centers, no help customers decide and plan like never
shuffling resources to manage tasks. before. Solutions Packages are fully
One Stop solution for process and customizable and catered to need.
asset management life cycles.

 

Online Asset Management Dashboard Preventive, Protective Care

First in class Annual Maintenance Plans that audit
Not just ordering, but Manage your asset’s
ad automate your maintenance and operational
life cycle including your spend on
tasks so you are never bothered. Whilst achieving
maintenance, operations and improvements
up-to 70% reduction in downtime.
on our one of a kind management solution.

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 Maintain, Operate & Improve
 Unified Communications: How does it work ?
User Dashboards
Employees can manage and see
what’s important to them and
close or escalate cases easily.
Accounts and Contracts
Management
Managing Contracts and
SLA’s to meet industry specific
corporate needs.
Custom Suite for
Technicians
Each technician is equipped with a
device with the MH software pre
loaded. Easy to use and manage
their own tasks and give live
feedback to the system.
 Maintain, Operate & Improve
Complete Cycle
  Management
Agents and executives can
 see trends and employee
performance Vs asset
  performance and hence
advice better.
Lead and Opportunity
  Management
Managing our leads and business
opportunities better, and meeting
and beating sales targets.
 
Knowledge Management
  Data is collected and stored
 centrally, agents can quickly go
through old cases to help resolve a
problem in no time. Same for Data
analysis.
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 User Landing Page

User Details
Left Navigation

Profile

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 Maintain, Operate & Improve
 Service DashBoard

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 Maintain, Operate & Improve
 Property Management

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 Maintain, Operate & Improve
 Who Are Our Customers?

Corporates Home Owners

and Housing Manufactures,
and SME’s OEM’s and
Associations
Aggregators

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 Maintain, Operate & Improve
 Corporates and SME’s

Incentive
 On-Demand and easy annual plans for smaller corporate facilities, improvement and
retrofits managed at one place. Intuitive CRM inputs for better admin support.

Examples
 SME’s like E-Buizhome.com, Ansys Technologies and other clients, Factories, Smaller
offices in need of maintenance, small complexes etc.

Expansion
 Offices and complexes may not necessarily depend on bearing cost’s for an in-house
team. Audit based systems can ensure efficiency and reduce fixed costs.

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 Maintain, Operate & Improve
 Individual Homes or Villas

Incentive
 Save time and money with a one stop shop service platform with professional service.
Complete managerial and financial control of the home’s functions and expenses.

Examples
 Most of South Delhi, Noida regions, Most of the North regions. Basically any non-
cooperative group housing.

Expansion
 “With demand and lifestyles rising everyday, customers are increasingly more sensitive
and aware of the need for regular or professional care. New lifestyle’s demand
improvements in operational and physical structures. As communities grow, better civil
sense and urban efficiency will demand the need for better services in living areas.

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 Maintain, Operate & Improve
 Manufacturers, OEM’s and Aggregators

Incentive
 Professional care, better management and aiding financial planning and community portals.
OEMS and Manufactures organizations can reduce risk and improve service without
compromises in quality or investing heavy on infrastructure.

Examples
 Federation of NOIDA Welfare Associations (FONRWA), Individual RWA’s of any co-operative
group society, OEM Manufacturers, SME’s like PHILIPS, Crompton and Greaves; retail
brands like Decathlon, ColorBar, twenty four seven etc..

Expansion
 After Sales Service, Warranty Management, Administration, Day-Day Maintenance and
operations are key role playing areas in an organizations structure and are often the cause
of variable cost and losses. Organization now look to reduce risk and introduce an agent of
change and best practices easily without having to build everything in-house.

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 Maintain, Operate & Improve
 Adding value, Holistically

Financial Planning Ecosystem of Learning

One of a Kind, DIY Home
and Quality.
All team members trained,
maintenance interface
verified and background
means better financial
checked.
planning.

    

Making Services Simple Faster Services Empowering Industry

One stop solutions for All Growth
Optimized CRM, routes, In
Home needs, Operations MH becomes the service
house staff as agents
and Improvement. backbone of the industry
means quicker efficient
serving any and everyone
services with higher control.
whilst creating jobs and
industries.

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 Maintain, Operate & Improve
 WHAT SETS US APART

Differentiator Matrix

Key    
Feature Facility Managers Local Providers Service Market Places Maintenance House

On Site Manpower
Management  
Service Process
Management 
Original Spare Part
+ Materials  
Pay Per Call
Services
  
Annual
Maintenance
Contracts


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 Maintain, Operate & Improve
 Marquee Customers

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 Maintain, Operate & Improve
 MaintenanceHouse: Overview

 New Experience, More Control.

Customizable & On Demand
Services


Creating and Ecosystem for  Quality assurance

Growth


Value for Money –

Always On Time   Pay as you Go

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 Maintain, Operate & Improve
 Mantras

Mission: Data
Unified

 Comminications
The key to being scalable and
achieve the optimal and aimed
service delivery levels, was being
able to work to connect all our
departments to one another.

Our constant endeavor to understand our customers. Taking
timely feedback, product testing & UAT, Surveys etc. With touch
points increasing in the hundreds everyday,
We constantly thrive to understand our customers better. Hence
develop and render services to given them a unique experience.

As a result we can help customers Customer Experience Scores


better, connect to them better,
manage our knowledge better and
Currently in the first six months of service, we are currently
have complete control of the
rated 5/5 Rating on Facebook, 4.5*/5* on Just Dial, 4.7*/5* on
services being delivered.
UrbanClap and 9.5/10 on HouseJoy We now receive over 120
enquiries every day in one region (NOIDA).

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 Maintain, Operate & Improve