ST JOHN’S MEDICAL CENTRE

JOB DESCRIPTION

JOB TITLE: RECEPTIONOST

GRADE:
SECTION: FINANCE
DEPARTMENT: FINANCE
REPORTS TO: SENIOR ASSISTANT ACCOUNTANT

MAIN PURPOSE OF THE JOB

To receive and attend to clients in a pleasant manner in order to reflect the
Centre’s good image.

KEY RESULT AREAS

OUTPUT 1: Received Clients

Definition: Welcomed clients to the Centre in a courtesy and expeditiously
manner in order to make the client feel wanted and cared for thus
establishing a positive rapport on first contact.

KEY RECEIVERS: Reception Nurse on Duty

Measurement Criteria: Happy clients.

OUTPUT 2: Pulled out files

Definition: Pulls out files for patients and lead them to the Doctors so than they
are seen by the Doctors.
KEY RECEIVERS: Reception Nurse on Duty
Measurement Criteria: File pulled out in two minutes after getting the name
of the client.

OUTPUT 3: Delivered Results

Definition: Delivered laboratory/x-ray results to the Doctor’s room so that
further diagnosis by the Doctor is carried out.

KEY RECEIVERS: Reception Nurse on Duty

Measurement Criteria: Results taken to the Doctor/ward on immediate
receipt/retrieval.

OUTPUT 4: MAINTAINED DAILY ENTRIES BOOK

Definition: recorded particulars of patients that have visited the Centre in order
to maintain attendance statistics.

KEY RECEIVERS: Reception Nurse on Duty.

Measurement Criteria: Clean and reliable statistics.
OUTPUT 5: MAINTAINED FILES
Definition: Filed records of patients for safe custody and easy retrieval.
KEY RECEIVERS: Reception Nurse on Duty /Patient
Measurement Criteria: File and or records not misplaced; file retrieved within
two minutes after getting the name of the patient.

JOB ANALYSIS

1. Education
Grade 12; Certificate in Customer Care.

2. Experience
6 months relevant experience

3. Problem Solving
Deals with client handling requiring courtesy creativity and tact .
Convincing reasons or information to be given if a client has to be
satisfied. Good hospitality required to make a client feel welcomed.

4. Decision Making
Makes decision on patient bookings, appointments and consulting with
clinics. Has discretion in deciding which patient to see the Doctor first
especially in an emergency.

5. Communication
Talks to clients at the reception, signs patient profiles and medical health
insurance forms.

6. Work Relationship
Interacts with nurses, doctors when taking patient profiles and when
ushering in a patient or taking results. Frequency is depended on the
occurrence of an occurrence as stated.

7. Supervision
Nil

8. Risks
Works in an office environment but faces discomfort from irate clients.

9. Responsibility For Assets

Shared responsibility of Reception TV; radio; wall clock and other
Reception assets.

10. Consequences Of Error

Loss of public image by the Institution as office is a front desk and cardinal
to customer care.
Signature:

Job Holder : …………………………………… Date:…………………………

Manager : …………………………………… Date:…………………………

Analyst : …………………………………… Date:…………………………