SAP GoingLive Check for VAR Service Desk*

Benefits at a Glance

What are the Benefits for a Channel Partner ?

Validation of support readiness of your VAR Service Desk
Safeguarding of Support Network Integration:
Customer <> Partner <> SAP interaction based on your SAP Solution Manager
Identification of potential risks before severe technical problems occur
Guidance how you can keep your SAP Solution Manager running smoothly

What is the Outcome of this GoingLive Check?

All findings and recommendations will be documented in a service report
The report also includes a summary and an action plan pointing the Partner
to the steps which are necessary for a successful Go Live.
The rating of the service report depends on the readiness of your Service Desk

Contact your Partner Services Advisor

to schedule a GoingLive Check
for your Service Desk
© SAP 2009 / Page 1 * Your WorkCenter for Incident Management included in SAP Solution Manager
 SAP GoingLive Check for VAR Service Desk*
Detailed Service Scope
Validation of system
performance and
stability
Basis related checks ensure
the performance and stability
of the system.
The parameter
Scope
recommendations consider
the requirements of the
service desk scenario.
The hardware is checked to
be able to handle the
expected workload.
SAP Service Engineer
checks:
Hardware capacity
Instance parameters
Details
Database administration
settings and parameters
Validation
System performance
& stability
© SAP 2009 / Page 2
Functional Check of VAR Service Desk
Validation of VAR Service
Desk Setup
The Service Engineer checks all
settings essential for a working
message solving process in
VAR Service Desk. This
includes validation of
customizing settings, activation
of VAR-specific functionality and
configuration of background
processes relevant for
synchronization and message
transfer to SAP.
SAP Service Engineer
verifies:
RFC connections to SAP
Implementation of necessary
SAP Notes and BC sets
Activation of BAdIs
Background jobs relevant for
master data and message
synchronization (between
Service Desk and Service
Marketplace)
Validation
VAR Service Desk
Setup
Validation of VAR Service Preparation of Service
Desk Functionality Report
The Service Engineer creates a The Service Engineer
message in order to test the provides a detailed service
functionality of the web report with
interface and the message recommendations regarding
synchronization to SAP and monitoring and operations
back. In addition, he creates a of Service Desk.
second message to check the
automatic forwarding of
messages to SAP outside
partners office hours.
SAP Service Engineer Service report includes:
validates: Summary of all findings
Message Processing during Recommendations
office hours Action plan for a
Message Processing outside successful GoLive
office hours
Validation
Preparation
VAR Service Desk
Service Report
Functionality
* Your WorkCenter for Incident Management included in SAP Solution Manager
 What are the Prerequisites?

» To secure the success of the GoingLive Check service delivery it is absolutely

necessary that the partner fulfills the defined prerequisites.

Technical Prerequisites (System)

Logon information (System users) Completed installation and configuration of SAP Solution Manager
SAP Service Engineer needs the following users with Service Desk with Support Package 15 or higher
authorization profiles for execution of the GoingLive (www.service.sap.com/var-partner > Solution Manager for Partners)
Check: The following software components need to be implemented:
Customer User ST 400 SP 15 or higher
Key user with access to Service Desk Web Interface (in case of SP 15 -17) ST-ETP 100 (Enterprise Edition- 1109650)
to create messages (Business partner and S-User has ST-SER 700_2008_1 SP 0 or higher
been assigned to key user) SAP_ABA/BASIS 700 SP 14 or higher (if SP 14 then SAP Note
Partner User 1128026 has to be implemented)
System user to check customizing ( with SAP_ALL Configuration of Service Desk Web Interface and URL for external
authorization) Customer access to Partners Service Desk (How to setup Web
Processor user with access to Service Desk in order Dispatcher)
to process and forward messages to SAP Remote connection Customer to SAP (according to Configuration Guide
(Business partner and S-User has been assigned to on www.service.sap.com/var-partner > Configuration of Service Desk für
processor user) VAR (ST 400 SP18+) Sept 09 )
Remote connection VAR Solution Manager to customer (note 1124718 +
Remote access for partners to customer’s landscape )
Contact your Partner Remote Connection VAR Solution Manager to SAP
Services Advisor to Activation of SAP EarlyWatch Alert for VAR Solution Manager (note
1257308) and productive customer systems (Activating EarlyWatch Alert
schedule a GoingLive (EWA) in End Customer’s System)
Check for your Service Solution Manager system maintained in solution landscape, and solution
Desk is registered @ SAP
Summary and more information on technical prerequisites for remote
service delivery in SAP Solution Manager in note 1172939
© SAP 2009 / Page 3