2020-02-04 2288015

2288015 - Master Data Cleanup Wizard Hangs

Application
Version 3 Type SAP Business One Notes
Language English Master Language English
Priority Recommendations/additional info Category FAQ
Release Status Released for Customer Released On 10.12.2019
Component SBO-ADM-UT-MDC ( Master Data Cleanup Wizard )

Please find the original document at https://launchpad.support.sap.com/#/notes/ 2288015

Symptom

You start the Master Data Cleanup Wizard. The wizard either crashes or you are forced to shut down the
application because it is hanging.

When you try to log on again, the following warning prevents you from doing so: Company is in cleanup
process; additional users are not allowed.

Reproducing the issue

Scenario:

1. Go to Administration → Utilities → Master Data Cleanup Wizard.

2. Navigate through all the steps and Execute the wizard. The application crashes.
3. Try to log on to the SAP Business One client.

Actual behavior:

The following message appears: Company is in cleanup process; additional users are not allowed.

Cause

Business process

Solution

As the clean-up process has been interrupted and therefore has not been successfully completed, the
integrity of the data is compromised. The database (schema) is not suitable for a productive environment.
Please restore the backup taken before the clean-up process was started.

As mentioned on page 4 and on page 6 of the attached how-to guide How to Prepare & Perform Master Data
Cleanup in 90.pdf, "You are required to backup the database before any data is removed."

Other terms

Freeze, Does Not Respond, Interrupt, Cleanup Utility

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2020-02-04 2288015

Products

SAP B1 VERSION FOR SAP HANA all versions

SAP BUSINESS ONE all versions

Attachments

File Name File Size Mime Type

How to Prepare & Perform Master Data Cleanup in 90.pdf 1134 application/pdf

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