COURSE OUTLINE

Course Title PERFORMANCE MANAGEMENT SYSTEMS

Course Code 244PMH No. of Credits 3
Program(s) PGDM, PGDM (General) Academic Year 2019-20
Department Human resource No. of sessions 25
management
Pre-requisites None Co-requisites Basic in HRM
Course Type (Core / Elective-major/ Elective-minor/ Elective-sectoral) Elective Major-3
Term (Induction/ Term I/ Term II/ Term III/ Term IV/ Term V/ Term VI) Term IV

Faculty 1 Prof. Pavan Patel Email 1.pavanpatel@ssim.ac.in

Mobile 1. 94403 46363

Prepared by Prof. Pavan Patel Date of last modification 09.07.2019

Approved by Prof. S.F.ChandraSekhar Date of circulation 15.07.2019

COURSE DESCRIPTION

This course aims to develop basic conceptual knowledge and analytical skills of participants in the
area of performance management. It seeks to achieve this by developing a thorough understanding
of strategic performance management planning process, which is a sequence of activities and
decisions aimed at creating value for the customer as well as the firm

COURSE CONTENT (SYLLABUS)

Unit1: Introduction to Performance Management: Definitions and Concepts of Performance

Management, Performance Management as Management Tool, Performance Objectives and
Standards, Performance Planning, Performance Appraisal, Performance Management
Review.
Unit2: Performance Management systems, Features of Performance Management systems,
Strategic Performance Management, Competency based Performance Management
Systems.
Unit3: Performance based Compensation, Performance based Career Planning, Career
Development and Succession Plans, Career Development and Employee Empowerment.
Unit4: Team Performance Management, Performance Measurements, Through Balance and
HR Score cards, Performance Management and Mentoring, Performance Measurement.
Unit5: Performance Audit, Human Resource Valuation, Accounting and Audit, Ethical and
Legal Issues of Performance Management. Contemporary Issues in Performance
Management.

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COURSE OUTCOMES (COs)
On completion of the course, students will be able to:
CO: 01 Learning concepts of performance appraisal and management.
CO: 02. Discuss the tools and techniques of performance management.
CO: 03. Apply performance management frameworks in compensation management
CO: 04. Demonstrate an understanding of performance management in Organisational development

TEACHING AND LEARNING ACTIVITIES

Class activities will include lectures and in-class exercises such as cases, team discussions, and
student presentations of projects. With this particular subject it is necessary to spend considerable
time examining lessons learned from existing companies and the approaches they have taken to the
setting and implementation of strategy. For this reason there is a substantial use of case studies in
this course.

COURSE ASSESSMENT METHODS

Assessment item
1. Short quizzes (4 Nos.)
2. Assignment (Rubrics in
Annexure-I)
3. Case analysis and presentation
(Refer to annexure II for
rubrics)
4. Mid-term examination
5. Term-end examination
6. Attendance
Weightage Brief description
10 Short quizzes (Descriptive or Multiple choice
answers) on conclusion of major topics.
5 Hard copy has to submit and individual viva
will be conducted.
10 Case analysis and presentations in groups,
plus individual viva.
20 Questions with short and medium length
descriptive answers covering concepts and
application.
50 Questions with short and medium length
descriptive answers covering concepts and
application. Analysis of mini-case.
5
100

Rationale for choosing the above assessment items:

Short quizzes held at the conclusion of major topics promote reading and revision of concepts.
Group activities/presentations help in reinforcing the conceptual knowledge through application
oriented team discussions. Questions and cases in mid-term and term-end examinations test both
concepts and application abilities. Thus, learning would be promoted through both repetition and
reinforcement.

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Assessment tool - CO Matrix: (Note: If there ‘n’ quizzes, fill for each quiz separately)
Course Outcomes
Assessment tool CO1 CO2 CO3 CO4
1. Quiz #1 (Unit 01) 100%
2. Quiz #2 (Unit 02) 100%
3. Quiz #3 (Unit 03) 100%
4. Quiz #4 (Unit 04) 100%
5. Assignment #3 25% 25% 25% 25%
6. Assignment #4 25% 25% 25% 25%
7. Comprehensive Case analysis and presentation 25% 25% 25% 25%
8. Mid-term examination 50% 50%
9. Term-end examination 15% 15% 35% 35%

Program Outcomes (POs)

Upon successful completion of this program, graduates will be able to:

1. Apply integrated knowledge of management to business decisions

2. Demonstrate analytical, critical thinking and problem solving abilities.
3. Able to work individually and lead teams.
4. Communicate effectively with all stakeholders.
5. Demonstrate entrepreneurial competencies.
6. Apply ethical principles in making decisions.
7. Engage in independent and life-long learning.

Program Specific Outcomes (PSOs)

Upon successful completion of PGDM, PGDM (General) programs, graduates will also be able to:

1. Understand, analyse and apply management concepts in the multi-functional areas of business
like marketing, human resources, finance etc. for efficient conduct of business organisations.
2. Apply the advanced tools of business analysis for providing solutions in a multi-disciplinary
environment.
3. Integrate the knowledge of global business environment in business decision making.

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CO-PO Matrix
CO Description PO1 PO2 PO3 PO4 PO5 PO6 PO7 PSO1 PSO2 PSO3
CO1 Learning concepts of 3
performance appraisal
and management.
CO2 Discuss the tools and 2 3
techniques of
Performance
Management.
CO3 Apply performance 1
Management
frameworks in
Compensation
Management.
CO4 Demonstrate an 3
understanding of
performance
management in
Organisational
development

ESSENTIAL & SUGGESTED READINGS

Essential readings

1.Dipak Kumar Bhattacharyya: Performance Management Systems and Strategies,Pearson

Publication.

Suggested readings:

1. A.S.Kohli and Tapomadeb, Performance Management, Oxford Higher Education.

2. Bagchi, Soumendra Narain (2013). Performance Management, New Delhi: Cengage
Learning India

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STUDENT FEEDBACK

At the end of this course, students are required to provide feedback on the following items:

1. I understood all the topics taught in the course

2. The topics covered were according to the course outline given
3. Continuous Internal Assessment components were as per the course outline
4. Faculty member is presentable and punctual
5. Faculty member provided the necessary inputs to the class
6. Faculty member communicates clearly
7. I was helped to relate concepts to applications in corporate world
8. Classroom atmosphere created by the faculty was conducive to learning
9. Discussions facilitated in the class are subject-focused
10. I received helpful and timely feedback on my performance and progress throughout the
trimester
11. Internal marks awarded to me were fair and impartial
12. I could easily approach the faculty for guidance and clarifications
13. I got a fair opportunity to present my views
14. I received satisfactory explanations for my queries/doubts
15. Overall usefulness of the course to me

Above feedback needs to be provided online at http://www.camu.in

ADDITIONAL INFORMATION

Finally, continuous learning and continuous evaluation go hand-in-hand in this course. The goal is
to provide continuous feedback on the student’s performance, thus giving him/her an opportunity
for reflection and self-correction.

Advance preparation for the class is a must in this course. It is expected that the student will attend
the class only after thoroughly reading the prescribed reading material, which, to be fair, will be
limited to a reasonable number of pages per day/ session. Then, class room engagement would be
primarily to clarify issues/ concerns and to build capabilities. Students must clearly note that class
attendance is not a substitute for advance preparation and self-learning.

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SESSION PLAN
Session Topic CO Pedagogy Pre-read#
1 &2 Introduction to Performance 1 Discussion, Pg. 2 - 22
Management: Definitions and Concepts lecture, mini-
of Performance Management, case
3,&4 Performance Management as 2 Discussion, Pg. 31-46
Management Tool, Performance lecture, mini-
Objectives and Standards, Performance case
Planning, Performance Appraisal,
Performance Management
5&6 Features of Performance Management 2 Discussion, Pg. 53-77&
systems, Strategic Performance lecture, mini- 127-142
Management, case, Quiz #1
7&8 Competency based Performance 3, 5 Discussion, Pg. 149 - 162
Management Systems. lecture, mini-
case
9&10 Performance based Compensation 3, 5 Discussion, Pg. 169 - 181
lecture, mini-
case, Quiz #2
11,12 Performance based Career Planning, 4, 5 Discussion, Pg. 187 - 203
&13 Career Development and Succession lecture, mini-
Plans, case
14&15 Career Development and Employee 4, 5 Discussion, Pg.
Empowerment lecture, mini-
case, Quiz #3
16&17 Team Performance Management, 4, 5 Discussion, Pg.
Performance Measurements lecture, mini-
case
18&19 Through Balance and HR Score cards, 4, 5 Discussion, Pg.
Performance Management and lecture, mini-
Mentoring, Performance Measurement. case
20&21 Performance Audit, Human Resource 4, 5 Discussion, Pg.
Valuation, Accounting and Audit, lecture, mini-
case, Quiz #4
22&23 Ethical and Legal Issues of Performance 5 Discussion,
Management. Contemporary Issues in lecture
Performance Management
24 Case Analysis and Presentation
25 Assignment Viva
# Page numbers refer to the prescribed textbook.

Annexure I:
Assignment:
Assignment Description

Assignment: Assignment should be done in a group.

Students are expected to form in groups as per their convenience by ensuring the diversity in the group. (group
consists-3people) by any chance team is not able form by any individual she/he can go with individual
submission of the assignment.
This nature of work will commence from after completing the unit-1.

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 1The assignment has to be done on group basis. The group can
Indicative areas for Assignment:
choose any topic from the following broad areas or any other related to Strategic Management
1. Competency based Performance Management Systems
2. Performance based Compensation
3. Performance based Career Planning, Career Development and Succession Plans
4. Team Performance Management
5. Performance Measurements, Through Balance and HR Score cards
6. Performance Audit, Human Resource Valuation, Accounting and Audit,
Assignment – Purpose and Description

This assignment provides an opportunity to get hands-on experience applying perfromance management theory
into practice. In the process, the students will get a chance to
(a) evaluate the applicability of the textbook theories in real time situations and
(b) to understand the application of concepts in real time scenario

The assignment should be more focused to the topic. The members of the group can share the tasks among
themselves, but a member of the group cannot be ignorant of the work done by other members. Any student
showing less than the minimum required interest in the assignment would be advised to withdraw from the
assignment and if it is proven right 0 marks will be awarded for the component. The members of the group have
the right to charge a complaint (to the Facilitator) against any of their group members for not cooperating for the
successful completion of assignment. On such happenings the Facilitator has the right to enquire on the issue and
take action at the interest of other members.

The assignment should be completed by passing through various phases. The details are as follows.

(1) Conceptual framework,

(2) Review of literature
(3) Indian and Foreign scenario
(4) Industry Practices and Conclusion

Phase 1: The students have to be thorough with the conceptual details specific to their assignment topic. It needs
extensive reading on the topic from specialized books on the topic. The articles from outstanding journals and
magazines can be referred to know the contemporary details of the topic. All the groups have to submit a report
containing the conceptual details of topic and related concepts chosen.

Phase 2: The students are expected to refer sufficient number of (I generally recommend 10 articles) articles from
magazines and journals. The articles should be from Indian context as well as from international context. The
groups have to prepare a report on the articles referred by documenting their overall understanding. They are also
expected to write a paragraph (not less than 10 lines) on each of the article referred. The reports should also
contain a comprehensive comparative table showing the details (title, authors, objective, sampling, data used,
statistical tools used, variables used, and their findings and conclusions) of all the 10 articles.

Phase 3: At the third level students are expected to submit their understanding on the chosen topic from the Indian
and International Perspective. The students should be able to manage to collect information. This part of the work
will be assumed to be learning of emerging trends at national and international level.

Phase 4: The students are expected to gather/collect and compile the information on industry practices which
would fill the gap between the theory and practice. And the group is expected to write the conclusion of the topic
based on the learning from the previous three phases.

Assignment Time Lines (Date of submission will be finalized in consultation with students in the class)

Sl.No Particulars Document Submission Viva Slots (based on

(finalized after discussing finalization of document
with students) submission)
1 Phase -1
7
 2 Phase – 2
3 Phase -3
4 Phase -4
5 Final Document

Term Paper Marks Allocation

Sl.No Particulars Weightage
1 Phase – 1 10%
2 Phase – 2 20%
3 Phase – 3 30%
4 Phase – 4 20%
5 Final Documentation and 20%
Presentation

Assessment Rubrics

Highly Medium Low Score

3 points 2 points 1 point
Topic
Knowledge
Sharing
Listening
Respecting
Participating
TOTAL

Annexure-II
Case Analysis and Presentation: Case studies circulated well in advance as mentioned in the session
plan will be considered for this component of evaluation. Students are divided in to team of 5 and each
team will present the case analysis and the rubrics evaluation is as follows:
a. Plan of presentation : 2 Marks
b. Presentation of case facts : 2 Marks
c. Reflection of concepts : 4 Marks
d. Q&A session : 2 Marks

Marks will be awarded to the student’s active participation will result in good score