ZS is a professional services firm that works side by side with companies to help develop and

deliver products that drive customer value and company results. From R&D to portfolio strategy,
customer insights, marketing and sales strategy, operations and technology, we leverage our
deep industry expertise and leading-edge analytics to create solutions that work in the real world.
Our most valuable asset is our people—a fact that’s reflected in our values-driven organization
in which new perspectives are integral and new ideas are celebrated. ZSers are passionately
committed to helping companies and their customers thrive in industries ranging from healthcare
and life sciences, to high-tech, financial services, travel and transportation, and beyond.
ZS’s India Capability & Expertise Center (CEC) houses more than 60% of ZS people across
three offices in New Delhi, Pune and Bengaluru. Our teams work with colleagues across North
America, Europe and East Asia to create and deliver real world solutions to the clients who drive
our business. The CEC maintains standards of analytical, operational and technological
excellence across our capability groups. Together, our collective knowledge enables each ZS
team to deliver superior results to our clients.

ZS's Business Operations group helps improve and run our clients’ entire system of business
processes and operations, thoughtfully designing solutions focused on operationalizing
analytics, implementing cutting-edge automaton technologies, and transforming client business
processes. Our teams support both project-based and outsourcing solutions for our clients that
go beyond streamlining operations and reducing costs to bring domain focused insights,
practical innovations, and superior customer experience.

Business Operations individuals work on niche areas of the industry like Incentive
Compensation, Call Planning, Meetings and Events, Process Automation using RPAs, Customer
Centric Marketing, Forecasting, Master Data Management, Value and Access, R&D, Marketing
Operations etc. to develop efficient processes and drive effective operations. These individuals
are trusted problem solvers and client connectors.
BUSINESS OPERATIONS ASSOCIATE CONSULTANT

During their career at ZS, the individuals will get a chance to work on a variety of projects which
can be largely classified into the following categories. Each specialization applies some unique
skillsets to manage our client Business Operations programs.
Ops Analytics: Designing and executing analytic techniques to address business problems.
Synthesize and communicating results to clients and ZS teams through oral and written
presentations. Ability to think through a solution by assessing business impact to existing and
downstream systems. Knowledge of domain and analytical techniques/tools would be the
important skills required for these projects
Data & Technology: Establishing a best-in-class incident, release, and change management
process to enable business insights, and capability adoption. Enabling an effective ad-hoc
management process and ability to think through a solution by assessing impact to existing
systems. Data and domain knowledge would be important for success in these type of projects
Process Transformation: Operations management to achieve operations optimization,
process transformation through process mapping and operations evaluation techniques,
automation, advising internal and external teams on ways to improve operations.

Business Operations Associate Consultants (BOACs) manage key work streams that support
our clients' business processes and operations. They solve structured problems, develops best
practices for operating and optimizing business processes, and plan to accomplish work duties
for self and team members within required timelines

Responsibilities:
• Understand client business problems, operating business rules, data, and standard
operating procedures
• Responsible for smooth operations of client business processes on a periodic basis. This
includes synthesizing data, performing quality checks and delivering error free
deliverables.
• Apply quality assurance best practices and ensure team members learn and apply as
well. Implements and automates detailed quality control procedures improving overall
quality and decreasing overall time and effort.
• Provides insights to the project team regarding results and possible areas for further
analysis
• Mentor, coach and guide associates in the team, often across multiple offices
• Contribute to or help lead technology, process, or analytical discussions and finalizing the
approach/solution
• Communicate effectively with client over e-mail capturing right level of details. Create high
impact slides and presentations summarizing the results and insights.
• Follows up with team members for status updates and ensure project collateral is up-to-
date for the work of the entire team (e.g. issue tracking and project management tools,
project drive, etc.)
• Collaborate and work closely with internal and client teams across geographies on an
ongoing basis to ensure everyone is aware of periodic status updates, issue resolution
and change control
• Develop deep domain and data expertise and advise client and internal teams
 • Receptive to initiatives and flexible to adopt new approaches that lead to business
operations excellence

Qualifications:

ZS welcomes candidates with bachelor's or master's degrees in any engineering discipline, MIS,
operations management or other relevant academic program, plus a minimum of 2- 3 years of
relevant work experience. A demonstrated record of academic success is required.
Additionally, we seek individuals with the following skills:
• Team orientation and leadership experience
• Process management and improvement focus
• Strong work ethic and personal initiative
• Structured problem-solving skills
• Successful application of Lean Six Sigma principles (Green Belt certification preferred)
• Excellent organizational and project management skills
• Strong communication, business acumen and personal impact
• Creative and innovative mindset
• Ability to work across global cross-office teams
• Client service orientation

ZS is a global consulting firm; English fluency is required, additional fluency in at least one
European or Asian language is highly desired.
Candidates must possess work authorization for their intended country of employment. An on-
line application, including a cover letter expressing interest and a full set of transcripts (official
or unofficial), is required to be considered.
ZS offers a competitive compensation package with salary and bonus incentives, plus an
attractive benefits package.
NO AGENCY CALLS, PLEASE.

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ZS has been recognized globally for its expertise in consulting and its flexible work
environment. View ZS’s accolades.