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D
igital is taking marketing by storm every-
where. Pharma marketers in India have
begun to sit up and take notice. They have
begun to ask questions. They have begun to look for
opportunities to listen and learn. They want to know
who has gone down the digital path and they want
to speak to them. Or listen to them. They want to lis-
ten to actual cases and learn about what went right
and what didn’t. They are looking for experience and
not merely theory, insights and not merely knowl-
edge, outcomes and not merely processes.
DigiStorm 2017 provided a forum for exactly such
thinking. There was an enviable array of speakers
who are digital and marketing leaders. The crème
de la crème presented their work to an audience of
eager learners. There were group discussions and
panels to whom the audience asked a barrage of
questions. A huge cache of information, practice
and insights on the use of technology in pharma
marketing was created and eagerly passed around
in the room for everyone to learn from. Such was the
appetite for learning that for the first time, Medicin-
Man live-streamed the event to an eager audience
outside Mumbai.
Intent
The proceedings were kicked off through key note
addresses by Manish Bajaj – Vice President, Head of
Strategy and Portfolio Management at Dr. Reddy’s
Salil Kallianpur is Partner and Co-Founder at The Digital and by Anand Rao – Senior Vice President & Head
Transformation Lab. Digital Technology at Axis Bank.
Salil Kallianpur | DigiStorm 2017 Report
Manish Bajaj - Vice President, Head of Strategy and Portfolio Anand Rao - Senior Vice President & Head Digital Technology at
Management at Dr. Reddy’s Axis Bank
Shashin Bodawala – Director, Business Ex- K. Hariram – Former MD of Galderma (L) Krishna Singh – CMD, Global Space
cellence & International Business at Boehring- Technology
er-Ingelheim, India
Kiran Pai – Head, Digital Marketing Gurpinder Singh – Head, Digital and Arshiya Zaheer – APAC Regional Ritika Kapur – Brand Manager Mar-
at Cipla MCM at GSK Pharma Medical Lead for MCM at Pfizer Com and Digital at Qi Spine Clinic
Content
Integrating digital into a commercial model is
about using channels beyond the medical repre-
sentative to reach customers. However, channels
are merely tools that help us to reach customers.
The objective of marketing is not to reach cus-
tomers but to engage them in meaningful ways.
Customers will only engage when they see what
they want to see. That is the all-important role of
content.
Kiran Pai – Head, Digital Marketing at Cipla and
Gurpinder Singh – Head, Digital and MCM at GSK
Pharma, India, spoke extensively on how marketers
should use the functionalities of the channels that
they choose to deploy rather than first creating
content and then force-fitting that content into dif-
ferent channels. A sensible content strategy would
involve the following:
1. Engaging customers by understanding their
journey – this means that the marketer knows
well about how the customer consumes con-
tent online and how he perceives your brand
2. Engaging by personalizing content – the mar-
keter uses information and insight about cus-
tomers to make the content as relevant and
personalized for that individual customer as
possible
3. Engaging by using data - the marketer uses
technology to constantly capture and analyze
data from the content. This data then allows
the marketer to further sharpen content and
make it more relevant. This ensures continu-
ous and high value customer engagement.
The ensuing panel discussion was moderated by
Arshiya Zaheer – APAC Regional Medical Lead for
MCM at Pfizer and included panelists such as Riti-
ka Kapur – Brand Manager MarCom and Digital at
Qi Spine Clinic.
Strategy
While the industry is very well versed with the chal-
lenge of decreasing in-clinic time with customers,
it has continuously glossed over its root cause.
Doctors have made their choices clear, over and
over again. They have always said that they do not
enjoy meeting medical reps because they see no
value in those visits. They see no value because the
only thing that the reps talk about are their prod-
ucts, which are often of no interest to the doctor.
Yet, the industry refuses to move away from a prod-
uct-centric focus to a customer-centric one.
As Shiva Natarajan – Head of Respiratory Busi-
ness, GSK Pharma India put it, traditional pharma
marketing was quite linear and based on reach and
frequency. This means that if pharma focused sim-
ply on meeting more number of doctors more of-
ten, they could grow their business. This could well
have continued if doctors depended on pharma
for information and allowed more frequent visits
by pharma reps. The fact is that they don’t! So, why
doesn’t pharma change when faced with this chal-
lenge?
When the customer consumes content and in-
teracts with content in a non-linear way – which
means that (s)he can consume content from
any website and is rarely dependent on phar-
ma for new information – often the buying de-
cision is made much before a physical meet-
ing with a representative from the company.
Deep Bhandari – Executive Coach & Consultant Amlesh Ranjan – Deputy Director, Super-specialty business at
Sanofi India
Skills
Old world skills are redundant in the new age
world. The new age world is hyper-connected as in-
formation and power flows through networks. The
opportunities that pop up in your life depend on
how well-connected you are. This works as much
in making friends and influencing people as it does
in managing customers and selling your products.
Deep Bhandari – Executive Coach & Consultant
presented his views on the “future of work” and the
skills needed to function and excel in the new age
world along with Amlesh Ranjan – Deputy Direc-
tor, Super-specialty business at Sanofi India.
The fact that networks rule the new age world is
amply demonstrated by comparing the market
capitalization (total value of the company) of differ-
ent companies. Networks of customers have an 8x
impact on market capitalization of that company
as compared to its product portfolio (1-2x), people
(2-3x) and the technology it deploys (5x). What this
shows is that people are the champions of technol-
ogy and if people aren’t skilled enough to under-
stand how to use it, then the best technology can-
not help a company to serve its customers better.
The four sessions in DigiStorm focused on Intent,
Content, Strategy and Skills which put togeth-
er form the framework on which a robust digital
engagement strategy is created and executed.
The program was specifically designed to
be an experiential one and not just theory.
Ameesh Masurekar
K. Hariram
K. Hariram
W
hen the spiritual teacher and his disciples
began their evening meditation, the cat
who lived in the monastery made such a
loud noise that it distracted them. So, the teacher or-
dered that the cat be tied up during the evening prac-
tice. Years later, when the teacher died, the cat contin-
ued to be tied up during the meditation session. And
when the cat eventually died, another cat was brought
to the monastery and tied up. Centuries later, the ritu-
alistic practice was continued without challenging the
real reason for the same.
Indian pharma is in a similar situation when it comes
to ‘building a winning sales organisation’, more so in
today’s VUCA environment. The widely used acronym
VUCA, as we may know, stands for volatility, uncertain-
ty, complexity and ambiguity.
Great salespeople are a key asset for a successful sales
organization, but great managers of those salespeople
are worth even more. That’s why a winning sales man-
agement team is “the force behind the sales force.”
The sales force is a key focal point in the challenge to
drive profitable revenue growth in an ever-changing
VUCA business environment.
This certainly calls for a RESPONSIVE and RESPONSIBLE
leadership through an alternate VUCA – Vision, Under-
standing, Clarity and Agility. Therefore, the need today
is to learn, unlearn and relearn as rightly said by Alvin
Toffler, author of the famous book FUTURE SHOCK writ-
ten decades ago: “The illiterate of the 21st century will
not be those who cannot read and write, but those
who cannot learn, unlearn and relearn”
K. Hariram is the
former MD (retd.) at
Galderma India.
He is Chief Mentor at
MedicinMan and a
regular contributor.
khariram25@yahoo.com
For me, “Arise, awake and stop not till you reach
your goal” by Swami Vivekananda is the biggest
inspirational quote compared to any western
‘whatsapp’ forwards we receive every day. Leader-
ship and management in India has to be learned
in a different way instead of copying the western
world. There is a learning and cultural mismatch
and my objective is to enable professionals to learn
from their Indian roots.
MedicinMan: What changes do you think are
needed to make pharma field sales attractive?
Kamalesh: Gone are the days when pharma field
sales people are attracted to a bag full of incen-
tives, foreign tours and cycle meet certificates:
1. Instead of leader-to-peer approach, start a
leader to leader approach
2. Share the goals not the process
3. Pay careful attention to every conversation
with peers
4. Take responsibility to build their careers
5. Take a deep-dive and not shallow-swim ap-
proach
MedicinMan: Your message to pharma field
sales professionals, in different stages of their
career from entry-level to senior managers?
Kamalesh: Once upon a time there was a rude
and ineffective manager, Vedal, and Vikram was his
Medical Rep. They were traveling to nearby city on
a two-wheeler. Vikram was upset, as he was grilled
on basics like pre-call planning, input planning, call
average for the week etc. During the journey to
break the silence, Vikram asked a question to Vedal
“What’s the message you want to give me?” Instead
of a direct answer, Vedal asked, “Do you know, what
the butterfly effect is?” Vikram had no answer. “Ok,
let me explain” started Vedal, “The flapping of a
butterfly can lead to a tornado, hundreds of miles
away. Similarly, as a pharma sales professional, you
must understand whatever you do impacts society.
So, take ownership and be responsible for your ac-
tions”.
Vikram was ‘thought-munching’ on the butterfly ef-
fect. During the waiting time at the first call, Vikram
said “Boss, I think I understand what you said. The
role played by a medicine man is a not a joke. The
only way I can build performance, which in turn
will help the company and the society is by being
brilliant with my basics. Being brilliant in my basics
Kamalesh Subramanian,
is a Regional Manager at
Mead Johnson Nutrition
BOOK REVIEW
Anup Soans
P
rabhakar Bethi and Sachin Srivatsava, veteran
pharma marketing managers have done a won-
derful job in sharing their experiences and in-
sights to help young Brand Managers succeed in their
role.
Pharma-specific resources are hard to come by and
any effort to add to the learning and development of
young brand managers is commendable.
Decoding a Brand Manager’s Success is a jargon-free
straight-talk with young brand managers from the day
they step into product management, till they become
mature brand managers.
In little over a 100 pages, Prabhakar Bethi and Sachin
Srivatsava have crafted a handbook that covers all es-
sential areas that are rarely explained such as the soft
factors that are necessary for young brand managers
to make sense of the unspoken corporate codes and
navigate the hierarchical maze effectively.
The twelve chapters covers important topics
like understanding organizational culture and
delivering to the bosses expectations by un-
derstanding their personalities and priorities.
AIOCD AWACS
Highlights
1. IPM grew at 7.8% with sales worth INR 10000
Crs - slightly lower than November 2017
2. Apr to Dec 2017 growth is 4.9%. Clearly show-
ing the impact of the run-up to GST and im-
plementation of GST.
3. Anti-infective showed good growth at 8.2%,
while Dermatology posted slightly lower
growth than the double digits. Respirato-
ry segment showed healthy double digit
growth of 14.9%.
4. Gastro Intestinal showed a positive turn-
around grew at 7.6% while Vitamins grew at
6.5%.
5. Anti-diabetic posted a double digit growth of
10.4%.
6. Cardio segment posted single digit growth at
4.4%, CNS grew better compared to Novem-
ber at 8.4%.
7. Only Derma at 11.2% and Anti-diabetics at
12.3% showed double digit growth in the top
10 segments.
8. IPM Growth Drivers (GD) were 6.1% in vol-
umes, (-1.3 %) in Price Increase & 3% in New
Introductions (Nis) - volumes posted a pos-
itive growth however, price component is
dragging IPM.
9. Oct to Dec qtr saw a better volume growth
at 5.9% & price growth at (-1.5%) while new
products fared comparatively better at 2.8%.
Impact Of FDC
ØØ FDC related market grew at 4% and non-
FDC market grew at 8.7%, while single
molecules grew at 7.1%.
ØØ Price component of GD for the FDCs were
0.5%, other GDs in terms of volumes are at
2.9% while new products grew at 0.7%.
ØØ The Non FDC component GD are volumes
at 6.0%, prices at (-0.5%) while new prod-
ucts are growing at 3.1%.
ØØ The single molecules GDs are volumes at
6.3% however the prices are pulling down
at -2.1% while New Products (NPs) are
growing at 3%.
Top Performing Companies:
ØØ In the top 10 ranks, Mankind has the high-
est growth at 19.9% followed by Lupin at
12.9% and Alkem at 12.4%.
ØØ 40 companies showed positive growth in
the top 50 ranks.
ØØ In the top 50 ranks, Hetero has the highest
growth of 38.8% followed by Allergan at
34.9% and La Renon at 28.5 %.
ØØ In the top 11-20 ranks, Glenmark has the
highest growth at 10.5% followed by Sa-
nofi at 8.6% and Intas at 7.9%
ØØ In the top 21-30 ranks, Natco is growing
the fastest at 14.8% followed by Himalaya
and Cadila growing at 9%
ØØ In the top 31-40 ranks, Hetero shows a
monthly growth of 38.8% followed by
Franco at 14.9% and Meyer Organics at
11.7%.
ØØ In the top 41-50 ranks, Allergan has the
highest growth of 34.9 % followed by
La Renon growing at 28.5% and Eli Lilly
20.9%.
ØØ In the top 51-60 ranks, Corona leads at
17.3 % followed by Boehringer Ingelheim
growing at 14.3% and Hegde & Hegde at
13.1%.
ØØ In the top 61-70 ranks Shreya is growing
the fastest at 26.4% followed by Albert Da-
vid growing at 14.9 % and RPG Lifescienc-
es at 12.9%.
ØØ In the top 71-80 ranks, Koye is growing at
48% followed by Ozone growing at 30.2%
Regional Dynamics
ØØ 29 regions have posted positive growth.
ØØ UP east market grew the highest at 26.4%
followed by North Karnataka at 17.4 % and
Haryana at 15.3%.
Molecules
ØØ Amoxycillin + Clavulanic Acid mar-
ket showed a recovery at 10% monthly
growth. Glimepiride + Metformin Market
is stagnant at 0.56%.
ØØ Glimepiride + Metformin was pegged at
169.1 Crs and Amoxycillin + Clavulanic
Acid Market is pegged at 160.5 Crs.
ØØ Azilsartan plain Market is now valued at
56.8 Crs on MAT basis. Sofosbuvir and its
combination market has reached 575.3
Crs on MAT basis.
ØØ Luliconazole market is worth 233.2 crs on
MAT basis. While Tenegliptin and its com-
binations are pegged at 586.4 Crs.
ØØ Paracetamol plain grew at 8.97% on
monthly basis, plain Atorvastatin is decling
at -5.58%. Probiotic Microbes is showing a
double digit growth of 15.28%, Pantopra-
zole plain has posted a growth of 7.36%,
Montelukast + Levocetrizine is growing at
a double digit rate of 18.81%, Voglibose +
Metformin + Glimepiride posted a double
digit growth of 12.94%, Plain Azithromy-
cin is showing monthly growth of 6.62%.
Brands
ØØ Mixtard leads with 47 Crs followed by Gly-
comet GP at 33. Crs, Spasmoproxyvon Plus
at 38 Crs, Lantus at 33 Crs & Galvus Met at
33 Crs and Liv 52 24crs and Janumet at
34 Crs.
ØØ Few Brands who have gained ranks on
MAT basis include Novomix (+3), Cilacar
(+22), Udiliv (+15), Ultracet (+9), Duolin,
(+27), Gluconorm G (+6), Telma H (+4),
Allegra (+19), Synflorix (+11), Gemer (+4),
Ecosprin AV (+11), Duphaston (+14),Pan D
(+5), Istamet (+5)
ØØ Azilsartan is now valued at 51.44Crore
there are 43 brands already launched . On
MAT basis with Zilarbi (Emcure*) leading
followed by Aztric (Intas) and Abel (Lupin)