Learn & Talk I

Chapter 1 Shopping
Lesson 8 Return & Refund

at the bottom of the following pages: TI=teaching instructions; T=teacher; S=student

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 Contents
Part
A. L e t ’s L e a r n (10 mins)

Part
B. L e t ’s Ta l k (14 mins) Learning Objectives
学习目标:
✓ 5 words about “return & refund”
Part
C. Re v i e w (1 min)
✓

✓
5个和“退货退款”相关的单词和短语
Expression for “return & refund”
“退货退款“的常用表达
How to talk about topics related
to “return & refund”谈论和“退货退款”
相关的话题

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 Part
A. Let’s Learn
Vocabulary (3 mins)

return /rɪˈtɜːrn/
to send, take, give, put, etc. something back to where it
came from
归还
e.g. The new TV broke so they returned it to the shop.

refund /ˈriːfʌnd/
an amount of money that is given back to you,
especially because you are not happy with a product
(产品) or service that you have bought.
退款
e.g. I took the radio back to the shop and asked for a
refund.

TI: Teach the pronunciations, definitions and example sentences of the words,
then ask S to make sentences with them.
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 Part
A. Let’s Learn
Vocabulary (2 mins)

turn off /tɜːrn ɔːf/

to stop heat, sound, or water from being produced by
adjusting (调 节 ) the controls
关闭；关掉
e.g. Have you turned off the TV?
☞ turn on 打 开 ( 水 源 、 煤 气 、 电 源 、 水 龙 头 等 )
power off ( 手 机 ) 电 源 关 闭 （ 比 turn off something 更 简
略的非完整句类表达）

take care of /teɪk ker əv/

to be responsible for or to deal with a situation or task
处理；照顾；注意
e.g. Take good care of that girl of yours—she’s very
special.

TI: Teach the pronunciations, definitions and example sentences of these words,
then ask S to make sentences with them.
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 Part
A. Let’s Learn
Vocabulary (2 mins)

on one’s own
alone
靠自己；独自；自发的
e.g. They want to do things on their own.
☞ Forms of ‘on one’s own’ can be:
on his own
on her own
on their own
on its own
on my own
on your own

TI: Teach the pronunciation, definition and example sentence of the word,
then ask S to make sentences with it.
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 Part
A. Let’s Learn
Dialog (3 mins)

Role-play the dialog with your teacher twice, and learn the highlighted expressions by heart.
和老师一起分角色朗读两遍以下对话。熟记标亮部分的短语和表达。

( Peter is returning his cellphone. )

Salesman: How can I help you, sir?
Peter: I’m returning a cellphone that I bought yesterday.
Salesman: Is there something wrong with it?
Peter: It keeps turning off on its own. It doesn’t work at all.
Salesman: I’m sorry to hear about your bad experience. Do you have the receipt with you?
Peter: I have it right here.
Salesman: Thank you, sir. I am going to take care of this and give you the refund.

TI: Take turns to play both characters. Emphasize and repeat the highlighted expressions.
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 Part
B. Let’s Talk
Conversation
Suppose you want to return a computer to the salesman and ask for a refund. Use the vocabulary and
(3 mins)

expressions you’ve learned in Part A to complete the following conversation.

假设你想要到商店退货并希
望店员退钱给你。运用在第一部分学到的词汇和表达将以下情景对话补充完整。
A: Hi, there. Can I help you?
B: I’d like to ______ something that I bought last week.
A: What would you like to return?
B: I’m _____ a computer.
A: __________________? hints:
• receipt
B: Yes. It is defective(有瑕疵). It _______________.
• return
A: I’m sorry to hear about your bad experience. Do you have the • take care of
• always turn off on its own
___________?
• refund
B: Yes, I have it right here. • Is there something wrong
with it?
A: Thank you. I’ll ___________ this and give you the ________.
TI: Let S practice situational conversation with what he/she has learned in Part A.
Answers are in the upper left corner of next page.
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 B. Let’s Talk
Key:
• return Part
• returning
• Is there
something
wrong with it?
• always turns
off on its own
Discussion (3 mins)

• receipt
• take care of Talk with your teacher about the following questions. Refer to the hints if necessary.
• refund 和老师一起讨论以下问题。可以参考方框中的提示。

1. Have you ever returned something to a shop? Why did you return that
thing? Try to describe it with details.

Hints:
You can say:
• What did you return?
• Why did you return it?
• Did you get the refund you deserved (应 得 )?

TI: Let S practice speaking by answering the questions. Correct S as necessary.

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 Part
B. Let’s Talk
Discussion (4 mins)

Talk with your teacher about the following questions. Refer to the hints if necessary.
和老师一起讨论以下问题。可以参考方框中的提示。

2. For online shopping, customers can return things purchased online

without giving any reasons within seven days (7 天 无 理 由 退 货 ). Do you
support this policy? Why or why not?
Hints:
If you support this policy, you can say:
• Protect buyers’ rights and interests (权 益 )
• Push the sellers to provide better products
• Buyers need to see the product in person before deciding to buy it.
If you don’t, you can say:
• Harm the interests of the seller
• A few people may misuse (滥 用 ) the policy
• Products may be damaged because of too many deliveries (货 物 运 输 )

TI: Let S practice speaking by answering the questions. Correct S as necessary.

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 Part
B. Let’s Talk
Discussion (4 mins)

Talk with your teacher about the following questions. Refer to the hints if necessary.
和老师一起讨论以下问题。可以参考方框中的提示。

3. In your own view, do you think physical stores (实 体 店 ) should also

implement (实 行 ) “7-day return and refund policy without giving a reason”
just like online shopping? Why do you think so? Try to explain with details.

Hints:
You can talk about this topic in terms of:
• For stores: efficiency and profits (盈 利 )
• For customers: convenience/inconvenience

TI: Let S practice speaking by answering the questions. Correct S as necessary.

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 Part
C. Review
(1 min)

In this lesson, you’ve learned

✓ 5 words about “return and refund”

return refund turn off take care of on one’s own

✓ commonly used expression for “return and refund”

• Is there something wrong with it?
✓ how to talk about topics related to “return and refund”

TI: Review the learning objectives in this lesson briefly.

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 Learn & Talk I

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 Further Study
￥1

Listen and Learn http://www.acadsoc.com.cn/IES/Aplayer.aspx?code=B827E910C80E9C24

return of goods without

tax refund substandard goods
reasons within 7days
退税 不合格产品
7天无理由退换货

damaged defective knockoff

有破损的 有瑕疵的 假货
Click the audio icon or the link next to it for the audio of extra knowledge.
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