Success Story

Application: Pages (Apple)

Technology Description: Word processor that let you create good looking documents
Heuristic: Flexibility and Ease of Use (Accelerator)
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Explanation of Solution: Traditionally to create a CV, a user had to first manually create
a template with the different separations and sections that a CV should include, and
then if possible try to make it visually attractive. With Pages you can use an accelerator
based on the use of predefined templates. Using a template the user just has to feel in
his/her personal information and the CV already looks very nice and professional.
Application: WhatsApp
Technology Description: Mobile phone messaging system
Heuristic: User Control and Freedom
Screenshot:

Explanation of Solution: WhatsApp now enables user to delete send messages. If the
other person has not read the message yet, then the message will be completely deleted
and instead of the original message the other person will read “this message was
deleted”. This can avoid user slips and mistakes when messaging.