Michael A.

Cajigas
New York, NY (718) 924 9219 mikecajigas@aol.com

Work Experience

MichaelKors - (Capri Holdings*)

Desktop Support Technician Lvl 2 New

York, NY

09/2016- 01/2020
 Provided in-house & remote IT support for 1,300+ US corporate employees using LANDesk remote software, WebEx &
ServiceNow ticketing system.
 Ensured SLA compliance by resolving tickets in a timely manner.
 Managed Active Directory accounts; administered accounts for E-mail on mobile devices through Exchange Active
Sync
 Deployed hardware to new employees and supported equipment for existing ones.
 Resolved software/hardware/network issues for Windows 10\7 & Mac OS X environments.
 Created & updated standard operating procedures and technical documentations
 Managed & maintained Lexmark, Canon & Zebra label printer fleet
 Supported all equipment in conference rooms and responsible for set up of bi-monthly town hall A/V equipment
 Maintained all IT spare hardware inventory & created loaner laptop fleet
 Active role in procurement process by obtaining quotes, ordering for the user community, and end of life evaluations.
 Assisted with asset management tracking by organizing hardware refresh project, equipment disposals, and tracking of
terminated users’ equipment return.
 Configured desk phone using cisco unity server
 Ownership of weekly new hire orientation
 Back up to level 3 Executive Support Tech & Mac Admin
 Supported Outlook 2013/2016 & Office 365

Canon New York,

NY
Desktop Support technician Lvl 2
06/2015- 09/2016
 Internal and remote support for 1,000+ users. Used remote software “Logmein”+ AD +Asset Core to diagnose and
troubleshoot user’s problems, install software and run general PC health checks. Active directory usage for password
reset, profile creation, grouping and account terminations. Used Asset Core ticket system to process ticket inquires and
escalating to proper teams when needed.
 Diagnosed and maintained corporate computers anti-virus using Kaspersky anti-virus software. In charge of
companywide roll-out to newer versions + Machine HDD encryption.
 Supported various machines (Dell latitude, HP Elitebooks 8470, 9470’s, 9480’s Apple devices + Android Phone
support, Cisco desk phones, Video conference equipment. Imaged desktop & laptops using a network image. Assisted
with new hire setups, creating profiles, Lotus notes configuration, running updates, Software installs, Data transfers &
sys prep
 Managed access to Corp mobile E-mail request by creating accounts, diagnosing & trouble shooting mobile phones
using Air Watch

IBM Brooklyn,
NY
Data Center Technician
04/2012- 06/2015
 Managed and maintained 35+ StorageTek L180 tape libraries with associated Index Engines server appliances.
Converted 6 storage Library’s with fiber optic kits (SCSI to Fiber) & Installed Fiber optic Adapter cards onto local server
appliances + Rewiring
  Swapped & install malfunctioning tape drives with new Library Tape drives(SDLT, DLT & 9940 Drives) Replaced
faulty/Malfunctioning Hard drives with new hard drives on local IE server appliances
 Created, Managed & Distributed a daily management & operations spreadsheet for review of project status and
deadlines. Managed inventory by using a combination of Index Engines software & Maximo software to keep track of
tapes progress during processing & Audits
 Processed over 250,000+ Tapes (SDLT & DLT,9940) for Chase Legal Operations team
 Supervised and maintain office work stations preforming system admin duties such as but not limited to; bi weekly virus
scans, computer backups, windows updates, disk management and hardware upgrades
 Managed chain of custody (COC Form) operations for all incoming and outgoing tapes between IBM and JPMC
 Preformed library power downs and power ups as well as upgrading appliance software versions

Google Inc. New York,

NY
Field Technician (Intern/Contractor) 08/2011-
02/2012
 Internal office support for an office for over 3,000+ users which include Engineering, Operations, and Sales staff.
Troubleshoot the software & hardware aspect of Apple & Windows Products Such as: MacBook Pro/Air & Lenovo
Think pads. Mobile support for users (Android OS, iPhone and Blackberry)
 Created a Google site page as a reference tool containing common issues, Contact information and training resources
used for new-hires & interns. Created a Google+ page for Year Up New York to facilitate communication with interns
and prospective students
 Lead Weekly meetings with remote techs throughout Google to discuss common technical issues encountered during
the week as well as possible solution to those issues
 Shared ownership responsibilities for all TechStops, making sure they are cleaned , organized, and stocked properly
 Helped with on-boarding of Google new hires on a bi-weekly basis by creating accounts and configuring new hardware
& setting passwords
 Migrated ~100 users to newer operating system, Which can be either Windows, MAC or Linux
 Created and maintain weekly meeting notes for logging purposes

Technical & Professional Skills

 CompTIA A+ Certified
 Google IT support specialist certificate
 8yrs experience in Desktop Support & Customer Service at a corporate level , 3yrs experience in Data Center
operations/support & inventory management.
 CompTIA N+ - in progress
 Knowledge of the following software
o Index Engines Software, Inventory Control/Management (Maximo),Google applications, Casper Remote,
LANDesk, Office 2010/2013/365 , Adobe creative cloud, TrendMicro Antivirus, Kaspersky Antivirus, web
browsers, citrix, WebEx, Auto Cad, Bluebeam, Courion ,Lotus Notes, MK apps, AS400,Adobe Acrobat, Cisco
VPN, Paper vision, Skype, MakerBot print, Fiery command workstation, SnagIt, Cisco jabber, Web focus,
Work share compare, Omnijoin + other special software request
 Proficient in Microsoft Office suite; Windows 10/7 & Mac OS X
 Year Up New York
Major: Information Technology;
Program provides hands-on skills development, Pace University Credits and corporate internship at leading New
York City corporations. Courses include information Technology, Business Communications, Professional skills,
and Business Math
o Earned IT completion certificate
o Earned Perfect Attendance Certificates
o Led CompTIA A+ Certification study sessions for Year Up students and Technology Tutoring
 Bilingual (Fluent in Spanish)
 Diagnosing and troubleshooting of computer & Data Center related problems/Issues, Active Directory, video
conferencing equipment, Mobile support & Mac Support.