Webex Meetings Platform

Driving agility, productivity and improved employee experience

Reza Satriaji
Technical Solution Specialist - Collaboration
rsatriaj@cisco.com
Webex Meetings
Platform Value
Industry leading Meeting
experience and productivity
Frictionless meetings

Agile Teams & Uninterrupted

workflows
Integrated with apps and business processes

Hybrid architecture
Cost savings, seamless transition and
interoperability

Enterprise-ready management
Easy management and optimization
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 Industry leading
meeting experience
and productivity
Huge opportunity for customer and us:
• Meetings are the life blood of an organisation
– 40% of knowledge workers time is spent in
meetings
• Major bank example – 1.3m productivity lost
per 100 staff per annum due to meetings
starting late, technology not working, finding
meeting rooms etc.
• Huge $$$ – opportunity for every user and
every space

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Gartner Research ~ Meeting Solution

Cisco Webex Three Times a Leader in

2019 Gartner Magic Quadrant for
Meeting Solutions.

- Ability to Execute
- Completeness of Vision

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One core experience
Simple and fast however you work, wherever you work
Internal Participants

Join
External Participants
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 Blending the Physical & the Virtual
One place for all of
your conversations
& files

Click to escalate Seamlessly transition between

to video / audio or devices
easily schedule a
meeting

Full roster and

meeting controls

Easily share your

screen

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Simple meeting join with Webex Meetings
desktop app
GA Release: September 2019

Meeting invite auto-detection Direct launch audio and video Join meeting

Webex can detect if you have the Directly launches the audio/video Join your meeting after selecting your
desktop app installed selection screen audio/video preferences

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Webex Teams Meetings Experience

Sa
m
p le
GA Release: October 2019

• Join and participate in Meetings in one

window while you continue to collaborate
in another
• Single-click access to meetings and
connected devices from anywhere in the
app
• Allows users to participate in Meetings
while staying productive in Webex Teams
Concept Design

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2 way whiteboarding
GA Release: Q4 2019 / Q1 2020

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 AI enhances
meetings
Over 60% of respondents thought their teams would be
more productive with a virtual assistant:

Simplifying Assisted
Coordinating Note
meeting Meeting
schedules taking
attendance Strategy

AI will deliver:

More time for high value tasks 51%

More creativity 35%

More satisfaction from work 30%

Stronger team commitment 27%

10 © 2019 Cisco and/or its affiliates. All rights reserved. Cisco AI Survey 2017
1
1

Introducing Cognitive Collaboration.

The X factor in the new Cisco Webex.

11 © 2019 Cisco and/or its affiliates. All rights reserved.

12 © 2019 Cisco and/or its affiliates. All rights reserved.
Demonstration
Agile Teams &
Uninterrupted
Workflows
Critical to Agile success
• Effective team communication
• Fostering collaboration with external
parties
• Users today have too many disparate
tools, causing inefficiencies and poor
user experience
• Application sprawl is inefficient, not
contextual and delivers a poor
experience

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 Pain in the Transitions
We’re on a roll in this meeting, if only I
had a little more time to finish my thoughts.

Scheduled
Meetings How do I escalate from chat
to a live meeting without killing

ENGAGEMENT
our momentum?

Ad Hoc I need a few more

Meetings answers before I can
assign the action items

Chat Where did that list of

important reference
REALTIME articles end up?

Occasional
Messaging

TIME
15 © 2019 Cisco and/or its affiliates. All rights reserved.
 Work should be a continuous flow!

Scheduled
Meetings

ENGAGEMENT
Ad Hoc
Meetings

Chat
REALTIME

Occasional
Messaging
TIME

16 © 2019 Cisco and/or its affiliates. All rights reserved.

 Faster, Friction-Free Experiences for Everyone
Cognitive weaves context and intelligence throughout the collaboration experience
Transcription
Proximity Webex In-Room Recording &
People Insights Services &
Pairing Assistant Analytics Diagnostics Actions

BEFORE AFTER

Facial Detection Webex Intelligent Framing Noise Detection

& Face Recognition Assistant & Speaker Tracking & Suppression People Insights

MUTE

DURING
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PSOCOL-1003 17
Become more Agile with Webex teams

Review chats, recordings, and files Meetings where anyone can schedule,
anytime in the connected space start, record, and mute others

No more guessing where to send things Team interactions are more effective,
relevant to everyone on the team and job satisfaction improves

Co-create white board drawings

that are instantly shared
Connect everyone Meeting participants are
visible before you join
in spaces to get
For creative breakthroughs that can be Redundant meetings are avoided,
improved even when you’re not meeting work done saving time

“Democratised”
capabilities deliver a true Built for the new era
team meeting experience of team productivity
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Uninterrupted workstreams
Sales Opportunity

!
Win deal

New opportunity Escalate to Update Meet with Invite customer

auto creates new video & capture proposal within customer to Customer
space in Teams white board Teams space See profile Success space
details onscreen

19 © 2019 Cisco and/or its affiliates. All rights reserved.

Gartner’s “Workstream Collaboration”
Open and extensible platform – Uninterrupted Workflows

Developer Portal: APIs, SDKs, Widgets

Webex App Hub: Integrations & Bots

The Pillars
Embedded & Immersive Collaboration

Virtual Assistant for Enterprise

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 “Hey Webex, Webex Assistant”
Speech recognition Natural language understanding

Dialog management Question answering

Machine learning from MindMeld

Conversational AI
Speech Natural Interactive and Complex query Speech and Optimized to handle
Recognition Language conversational understanding response enterprise and
Interaction in the most accuracy collaboration domain
humane way

© 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Embedded collaboration
Embed audio-video calling and messaging into web or mobile apps using Widgets or SDKs.

Build your own UI

SDKs for iOS, Android, JavaScript

Use the UI you know and love

Widgets — SDK for JavaScript

© 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Health Care: Luma Health

• Use-Case
• Avoid missed appointments (costs $150B* annually!) by connecting patients
with open appointments,
or going virtual!
• What they used:
• Webex SDK for messaging and
video meetings
• Guest capability in Webex Teams SDK

© 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Expanding Outcomes with Partners

Education Meetings Compliance Signage

Education Connector

Interactive Collaboration Corporate Comms Interactive Scheduling Collab Interop

Video/Meeting Room Workflow Analytics

© 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Demonstration
Hybrid Architecture
Lowering TCO, simplifying the
transition or interoperability to
cloud

Flexible architecture that gives

customers choice and the best of on-
premise and cloud
• Edge audio
• Webex Mesh
• Edge connect

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Cisco Confidential
Confidential
 The cloud meeting landscape today…yet

2/3 3 out of 5
Users still use
Users still believe cloud
PSTN to dial
video doesn’t deliver
into meetings
reliable experiences

PSTN

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Public Internet
W ainhouse State of UC report 2018
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Cisco Webex Edge service
Reshaping the edge to maximize the power of the Webex cloud

Webex Edge service

Customer Premises
Purpose-built for collaboration and Leverage existing investments
real-time media

Enhanced Consistent No Change in Cost

Quality Experience User Behavior Savings

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Capabilities of Webex Edge
Intelligent Audio + Direct Connection + Industry-Leading Media Experiences

Webex Edge
Audio Connect Video Mesh

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Version 1.0
Webex Edge Audio
Intelligent audio routing
Webex Edge •Applicable to any size business
Audio
Cisco
Unified CM
•Intelligent audio routing: integrating Webex with
Z
Unified CM
• Creates end-to-end VoIP path for Unified CM
Meeting
Expressway
registered devices (callback and dial-in)
C/E • Uses company’s own PSTN for any other device
(callback savings)
• No SIP trunks or peering arrangements required
•Geo-country code configurable
IP
Phone •Included in Collaboration Flex Plan – no extra
Signaling charge. No port charges on Expressway
Customer Media Path •Supports Webex Meetings, Events, Training
Premises

No user training, no change in user behavior, easy for IT

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Webex Meetings audio country expansion
Global Reach: Flex Meetings Expands from 45 to 56 Toll Countries

• Australian based Data Centre provides

comprehensive call catchments
• New Toll Dial-In Countries included in Flex
Meetings:
• Bulgaria, Costa Rica, Cyprus, El Salvador, Georgia, Malta,
Peru, Romania, Turkey, Ukraine – and Puerto Rico

• Additions to Per-Minute Toll Dial-In:

• Kenya, Pakistan, Philippines, Sri Lanka, Taiwan, Thailand,
China, Indonesia, Vietnam

• Additions to Per-Minute Toll Free:

• Bahamas, Belize, Botswana, Bosnia, Brunei, Honduras,
Macau, Malta, Moldova, Monaco, Oman, Paraguay, Peru,
Serbia, Trinidad and Tobago, Turks and Caicos Islands

© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Partner Confidential
 Webex Edge Connect
Brings the power of the Webex backbone directly to your data center

Webex Edge Connect

• A direct peering at Equinix data centers
• Bypasses the Internet by providing a direct connection1
to the Webex data center
• All Webex media traffic traverses the dedicated link providing
end-to-end QoS. (VoIP, video, content sharing)
• When used with Video Mesh provides a more secure
end-to-end experience

Webex Edge

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1 via a peering agreement with Equinix

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 Webex Edge Video Mesh
On-premises video quality and bandwidth savings

Video Mesh
Node
local media
kept local Video Mesh
Node
local media
kept local

Webex Edge Video Mesh

• Software extends cloud to the premises
- media stays local for on-premises attendees Video Mesh
Node
local media
• Cloud simple: managed by & registered to Webex cloud kept local

• Automatic overflow if local capacity is full / unavailable

© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Partner Confidential

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Cisco Webex Edge Video Mesh
Architecture

Webex Edge
Audio • Video Mesh is part of the Webex Edge solution
Cisco
Unified Meetin
g • Video Mesh functionality is the same, handling
CM
the Main Video, Speaker’s Audio and Content
SI
P
being shared by the video devices in the
Tr Z C/E
Expressway
un
k meeting that can utilize Video Mesh
• Video Mesh communicates directly to Webex
Video cloud and terminates the media for cloud
Mesh registered device and SIP video endpoints for
SIP
Video
Cloud
Registered dialing into Webex meetings.
Endpoint Video
Endpoint • Webex Teams, Webex registered devices and
Customer Signaling Cisco UCM registered SIP video endpoints use
Premises Video Mesh. Webex Meeting app or Webex
Media Path
Teams browser does not use Video Mesh.

© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Partner Confidential

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Enterprise-ready
management
Easy management

Equip IT administrators with the tools

and data needed to proactively
manage their collaboration networks
more effectively
• Control Hub
• Advanced Diagnostics

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Cisco Webex Control Hub for Cisco Webex
Meetings, Calling, Team Collaboration, Contact Center and Endpoints

Troubleshooting Analytics for business insight Manage everything

Control and provision user

Identify issues before Understand usage and adoption,
and device information
they have an impact and optimize resource usage
quickly and at scale

Cisco Webex® Control Hub for business visibility

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Advanced diagnostics
Provides IT admins access to self-heal

GA release: August 2019

Allows IT admins to diagnose and address

Webex quality issues within their control
without calling Cisco TAC

Provides 20+ new data points live within

meeting to help IT admins identify and
establish root cause of quality issues:
• Participant environment (CPU utilization)
• Join information
• Quality metric trending over time

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Integrations management within Control Hub
Visibility and control of integrations used in an organization

Delivered: July 2019

• Visibility into available integrations and the

adoption of integrations by users

• Administrators can enable or disable

integrations at an organization-level, or
allow/deny specific integrations

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Demonstration
Change Management
http://help.webex.com

Online Classes

Usage and Adoption Kits

Collaboration Help

Cisco Customer Success Managers (CSMs)

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Call to Action

Align with your customer’s drivers, there are huge opportunities

Demonstrate the experience

Enable the Technology

Build the business case with Flex

Win Big!

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