Essential Day-to-Day Responsibilities:

The work may include any of the following depending on the region the role is responsible
for.

 Manage the order process for select products; this includes entering orders into specialist
permissioning or electronic fulfilment systems and working with internal customers to ensure
the order is fulfilled according to agreed turnaround times and with accuracy.

 Escalate all delays to internal groups including to the senior members of the team as
appropriate
 Accountable for meeting and maintaining defined standards for quality and productivity
 Manage internal customer queries and communication in a professional and service-
minded manner ensuring
 Be a team player and ensure that internal and external customer's requirements are met -
attend team meetings
 Responsible for online Maintenance, Lapsing of subscriptions and access related issues.
 Support billing team in validating online invoices and portals
 Monitor the group email account to ensure that requests are actioned and completed
according to agreed turnaround times.
 Creating and modification of customer master data.
 Meet agreed volume, service and quality targets

Required Skills

 Good data interpretation skills

 Good working knowledge of computer systems. Knowledge on SAP, Sales force is an
advantage
 Customer focused
 Ability to prioritise and attention to detail
 High aptitude for learning
 Deadline oriented and ability to multi-task
 Should possess excellent communication – written and verbal and able to work as a team
 Ability to work independently on multiple activities, showing appropriate level of
prioritisation and escalation skills
 Should be flexible working in night shifts