BSBWOR502 - Assessment Tasks Workbook

ASSESSMENT SUMMARY / COVER SHEET
This form is to be completed by the assessor and used as a final record of student competency.
All student submissions including any associated checklists are to be attached to this cover sheet before
placing on the student's file.
Student results are not to be entered onto the Student Management Database unless all relevant
paperwork is completed and attached to this form.
Student Name: SURYANSHU

Completion
Student ID No: CBC181470 13-12-2019
Date:
Unit Code: BSBWOR502
Unit Title: Lead and manage team effectiveness
Result Reassessment
Please attach the following documentation to this form S = Satisfactory
NS = Not Satisfactory
S = Satisfactory
NS = Not Satisfactory
NA = Not Assessed NA = Not Assessed
 Establish team
Assessment Task 1 S | NS | NA S | NS | NA
performance plan
 Develop team cohesion

Assessment Task 2 S | NS | NA S | NS | NA
and facilitate teamwork
Assessment Task 3  Liaise with stakeholders S | NS | NA S | NS | NA
Final Assessment Result for this unit C / NYC
Assessor Comments and Feedback to student:

Hi Suranshu, thanks for completing this assessment satisfactorily. You have demonstrated relatively good skills and
knowledge in understanding the organisational theory of managing the team effectiveness through team performance
plans, communication plans and engaging the stakeholders.
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
Student Declaration: I declare that this assessment is my own Assessor Declaration: I declare that I have conducted a fair, valid,
work based on personal study and research and not plagiarised or reliable and flexible assessment with this student. I have provided
copied from another student’s work or source. appropriate feedback and advised the student of their result.
I am also aware of my appeal rights.
Name: SURYANSHU Name: Mohamed Shalaby

Signature: SURYA SALHAN Signature: Mohamed Shalaby
Date: 13-12-2019 Date: __24__/__1___/__2020___
Choice Business College Page 1 of 43

RTO 41297 | CRICOS 03444C
August 2018version: 3.0
Assessment Task 1 BSBWOR502Lead and manage team effectiveness
Administrative use only
Entered onto Student Management Database ________________

Date Initials
Establish team performance plan
Submission details
The assessment task is due on the date specified by your assessor. Any variations to this
arrangement must be approved in writing by your assessor.
Submit this document with any required evidence attached. See specifications below
for details.
Performance objective
For this task, you will demonstrate the skills and knowledge required for establishing a
team performance plan.
Assessment description
In response to a simulated business scenario, you will build a work team, help assign
responsibilities for a team project, develop a performance plan, and support team
members to carry out assigned responsibilities. You will develop and propose strategies to
ensure each team member participates in the project planning and develops policies and
procedures for carrying out teamwork.
In your workbook, there are many website links that are recommended. It would be useful
to you to search some of these.
The text book “COLE” Chapter 10 and Chapter 13 are good readings to aid you with your
work.
Procedure
1. Review the simulated workplace information for Apparel Brands Pty Ltd in
Appendix 1.
2. In consultation with your assessor you are required to:
a. form a team
b. agree to meet to discuss team objectives and develop performance plans for
each team member.
Choice Business College

RTO 41297 | CRICOS 03444C Page 2 of 43
Dec 2017 version: 2.0
3. Prepare to work with your team and complete the following:

a. Consider five (5) strategies to ensure each team member has input into the
planning process.
b. Consider five (5) or more ideas for policies to ensure team members take
responsibility for own work.
c. Consider three (3) team goals and how your team can achieve these goals.
d. Consider Three (3) or more strategies for gaining consensus among your team.
(how you and your team will work together)
e. Consider group behaviour and how best to present your ideas and work
effectively within your group.
f. Review the third-party report in Appendix 3 to ensure that you are familiar with
the team performance expectations and how this can link to your team’s work.
g. Prepare to take notes to provide evidence of team meetings. These are to be
attached to the appendix section of your work.
4. In team meeting, consult to establish ground rules for teamwork:
a. propose and agree on strategies for ensuring participation of team members
b. develop policy and procedures to ensure team members take responsibility for
own work; these should contain ground rules for group work to ensure fairness
and high performance.
5. Discuss and determine team goals and how goals can be achieved with all members.
6. Referring to the task requirements in Appendix 1, assign and agree on
responsibilities to achieve team goals:
a. Determine outcomes, outputs and KPIs for each team member – for example,
determine agreed responsibilities, quality standards and how performance
quality or achievement of tasks will be measured, i.e. number of pages of
research, number of network contacts, number of credible sources, hours
spent on research, number of coaching sessions conducted to improve
performance of other team members, number of inputs into team meetings.
b. Ensure work is fairly distributed among team members.
7. Determine and agree on specific duties to support team members with assigned
responsibilities.
8. Using the template provided in Appendix 2, develop an individual performance plan
in consultation with your team to help achieve team goals:
a. Include your support duties in your individual performance plan.
b. Your performance plan should be at least three pages long.
Note: Together, all individual performance plans must achieve all team goals.
9. Ensure each team member completes the third-party report, included in Appendix 3,
to provide evidence on your team performance.
10. Meet with your assessor to discuss your participation in team activities.

11. Submit all documents to your assessor as per the specifications below. Ensure you
keep a copy of all work submitted for your records
Specifications
You must submit:
● detailed performance plan (three pages)
● team policy and procedures
● notes from team meeting/s
● third-party reports from each team member.
Your assessor will be looking for:

● planning and organisational skills to consult and develop individual performance
plans in team environment
● evidence of knowledge of group dynamics
● knowledge of strategies for gaining consensus
● knowledge of how to support team members to achieve goals through coaching,

mentoring, training etc.

Appendix 1: Apparel Brands Pty Ltd

Apparel Brands, founded in 1901, is an Australian based manufacturer and distributor of
generic clothing and footwear. The company takes orders from retailers and supplies
retailers with clothing products that have been manufactured to retailers’ specifications.
These clothing products are then sold to consumers under the retailers’ various brands.
Recently, Apparel Brands has found its market share in decline due to a strong Australian
dollar and increased overseas competition. In addition, labour costs are eating into profit
margins. Trends in the Australian textile industry suggest that the company, although it is
in a strong financial position now, will struggle to make a profit within two years.
To ensure the continued existence of Apparel Brands, the company has embarked on a
bold new strategic direction:
● develop own brands and product range and sell direct to consumers
● leverage e-commerce opportunities to reduce distribution costs and increase profit

margins.
Company vision: In the next five years, Apparel Brands will establish a range of innovative
and exciting online clothing brands and help secure a future for Australian clothing
manufacturing.
Assessment Task 1
Your team has been charged with the task of identifying an e-commerce opportunity for
Apparel Brands and developing a proposal to put to the board of directors. For example,
your team could decide to propose setting up an online business in which customers design
their own custom t-shirts.
Your budget for setting up the e-commerce venture is $30,000.
For your proposed e-commerce venture, your team will need to determine:
● Value proposition: What will you offer consumers? What products? What price? What
quality? How will the products benefit your customers?
● Who your target market is: What are the characteristics of the people who will buy
your products? What do they need or desire?
● How you will gather necessary information for setting up the venture?
● Who you will consult or network with to benefit from others’ expertise?
● What steps you will need to take to set up the e-commerce venture? This will range
from website design, to ensuring a system for payment, to establishing an online
presence through web search engines, etc.
● How you will determine the benefit to Apparel Brands: What is the benefit? Reduced
costs? Increased productivity?
● How you will determine cost?

Once you have determined the above requirements, your team will need to plan specific
activities to carry out to obtain the required information for your proposal. Assign tasks to
each team member. Consult with each member of the team to develop individual
performance plans.
Important reference: For information on setting up e-commerce opportunities and example
case studies refer to <http://www.digitalbusiness.gov.au>.

Appendix 2: Performance plan
Action 1 Action 2 Action 3
Description
Dependencies
Timeline
Responsibility
Resources
Review dates
Measurement:
KPI; Outcome

Appendix 3: Third-party report
Assessment 1 –Third-party report for candidate:

 Yes
Did the candidate propose and agree on strategies for ensuring participation
of team members?  No
Describe how:
 Yes
Did the candidate help develop policy and procedures to ensure team
members take responsibility for own work?  No
Describe how:
 Yes
Did the candidate work with group to determine common understanding of
organisational requirements and team goals?  No
Describe how:
 Yes
Did the candidate work with group to determine and agree on specific duties
to support team members with assigned responsibilities?  No
List the candidate’s support duties:
Did the candidate demonstrate knowledge of group behaviour and how to  Yes
gain consensus and work within groups to enhance team effectiveness?  No
Describe how the candidate demonstrated this knowledge in their interactions with the
team:
Team member/observer’s name: Signature and date:
Candidate’s name: Signature and date:

Your answers for task 1:
BSBWOR502 Lead and manage team effectiveness
Answers for task 1:

Apparel Brands, founded in 1901, is an Australian based manufacturer and distributor of generic
clothing and footwear. The company takes orders from retailers and supplies retailers with
clothing products that have been manufactured to retailers’ specifications. These clothing
products are then sold to consumers under the retailers’ various brands.
Recently, Apparel Brands has found its market share in decline due to a strong Australian dollar
and increased overseas competition. In addition, labour costs are eating into profit margins.
Trends in the Australian textile industry suggest that the company, although it is in a strong
financial position now, will struggle to make a profit within two years.
To ensure the continued existence of Apparel Brands, the company has embarked on a bold new
strategic direction:
● develop own brands and product range and sell directly to consumers
● Leverage e-commerce opportunities to reduce distribution costs and increase profit
margins.
Company vision: In the next five years, Apparel Brands will establish a range of innovative and
exciting online clothing brands and help secure a future for Australian clothing manufacturing.
Assessment task 1
Your team has been charged with the task of identifying an e-commerce opportunity for
Apparel Brands and developing a proposal to put to the board of directors. For example,
your team could decide to propose setting up an online business in which customers design
their own custom t-shirts.
Main goal:
The Apparel Brands Pty Ltd identified an opportunity to launch an e-commerce online store
aiming to be more competitive, to raise the market share and create more revenue for the
company.
Team participants: Commented [MS1]: Please be specific and indicate the

meeting notes and meeting policy and procedures. You have
written the team participants. And you should have indicated that
Guilherme Lima, Carolina Blanco and Denis Santos in the meeting, you have discussed the company vision and
strategies.

Company vision:
Apparel Brands will create an online store with an integrated app that will sell products from
different suppliers and manufacturers (directly) and that could be possible for any customer to
interact with and share in social media.
New strategic direction:

● Establish new partnerships with a new range of manufacturers and suppliers sell directly to the
consumers and increase the market share and product availability
● Grasp e-commerce opportunities to reduce distribution costs and increase profit margins.
In today’s competitive world, online business and e-commerce have their own importance in the
market as the customers can access their mobile phones and PCs easily. It saves a lot of time for
both the customers and the business.
Previously, Apparel Brands was selling its products in-stores locations but now the company is
planning to sell its products through online platforms too.
For attracting the consumers to increase our online sales we can offer then huge discounts on
their first purchases. And we can also give them the cash vouchers which can be redeemed on
their second purchases. We will provide a fine quality of clothes. The prices will be reasonable
and affordable for everyone. There will be a return policy too. The customers can return the
products within 30 days after purchase and a full money refund will be provided.
We will make our consumers happy by helping them with their queries. We will also ask the
consumers to give feedback about the consumer service as it will allow us to know the positives
and negatives of our business. It will help us to improve our services.
We will provide products according to the latest fashion. Some special clothes will be designed
by our designers.
We can also allow our customers to design their own clothes by using customize facilities. We
will try to fulfill the entire needs of the customers so that they will feel happy after shopping
with us.
For setting the venture we have to do marketing and surveys so that according to that we can
customize our web portal. We have to understand the current scenario of e-commerce and the
needs of the people. We will take the help of consultants in an e-commerce business which helps
us in reducing the cost of setting up the venture and some necessary steps to attract the customers
because they are experts in their respective fields.
Quality means customer needs are to be satisfied. Failure to maintain an adequate quality
standard can, therefore, be unsuccessful. But maintaining an adequate standard of quality also

costs effort. From the first investigation to find out what the potential customer for a new product
really wants, through the processes of design, specification, controlled manufacture and sale.
There are a number of factors on which quality fitness of garment industry is based such as -
performance, reliability, durability, visual and perceived quality of the garment. Quality needs to
be defined in terms of a particular framework of cost.
Objectives
● To maximize the production and sales of goods Commented [MS2]: Relevant to the organization strategic
objectives.
● To achieve a satisfactory design of the fabric or garment in relation to the level of choice
in design, styles, colours, the suitability of components and fitness of the product for the
market.
Firstly understand the market according to the customers then design a web portal according to
the research. The website should be easy to use for customers. Use of search engine because it
helps in reducing the traffic and customer can easily search what he/she wants. And follow up
with the customers through SMS or E-mail in order to make them aware of the new offers or
sales. The payment system will cash on delivery, online payment through debit or credit card and
e-wallet. Full security will be provided to users who are doing online payment.
We will determine the cost according to the quality of the product and the services given by us to
the customers. Prices of the product will reasonable or a little bit above from the normal rates
because we are providing good quality products to the customers.
Our website can be searched through the online search engines so that the customer can easily
find us and start shopping with us.
The company’s website is the most important part that we need to work on. We can hire a web
design company to work on your website but if we have a limited budget, we can do it on our
own.
A good company website should have clear information about the products or services and
contact details. Avoid using flash and large images that might slow down the site and affect
visitor’s experience.
It might take a while for your website to appear in search results. So, have some patience and
work on other aspects of web presence.

Appendix 2: Performance plan
Description Gather all the Design of a website Analyze and monitor the plan.
necessary with attractive looks Get feedback from the consumers
information to start that is easy to use, and about a different aspect of
an online business. searchable on search websites and business plans.
engines.
Dependencies This will depend on This will depend on This is based on the higher
the marketing and the experts in web authorities of the business and on
surveys done by our page designing. our employees.
employees and
research on the
internet.
Timeline 1-2 months 15-20 days 1 month
Responsibility The manager will be The group is The manager will be responsible.
responsible. responsible which is
working on this plan.
Resources Both market and Networking, Market surveys and evaluations.

internet sources. computers and back
up for electricity.
Review dates After 20 days of After 5 days when the 15 days after the starting of the
starting work. task is started. survey to predetermine the
results.

Measurement: We will evaluate the It is measured by the It is measured after providing our
KPI; Outcome results so that we can extent of how easy it services to the consumers about
proceed to the further is for the use of the the reaction of the customer on
step. customer. They can everything whether it is related to
easily search for any a web page or quality of the
product which they product or delivery of the product
want to purchase. or related to the mode of
payment.
Description Encourage the use of Collect feedback from Develop a list of potential
our services the customers monthly themes
throughout the year
Dependencies Feedback collection Feedback we collected Research
Timeline Every week Every month N/A
Responsibility Collect all Analyze all feedback Solve the customer issue
information, keep the we need, report to
feedback feedback to team
leader on time
Resources Online/face to face Feedback we collect Social Media

Marketing
Review dates Monthly Monthly N/A
Measurement: Have all the feedback Feedback analysis Report

KPI; Outcome collected and report
submitted to the team
leader.

Appendix 3: Third-party report
Third-party report for candidate:
Did the candidate propose and agree on strategies for ensuring the participation of team  Yes
members?  No
Describe how:
Yes, all the candidates agreed on strategies for ensuring the participation of team members because of the
importance of teamwork and the importance of every team member was explained to them. According to
this, every team member is assigned with their share of work so there will be no mix up between their roles
and tasks. Everyone will work efficiently in order to achieve predetermined goals.
Did the candidate help develop policy and procedures to ensure team members take  Yes
responsibility for own work?  No
Describe how:
Yes, policies are developed and if any team member is not doing his/her task properly they will be
blacklisted for the next few tasks. A review and reassessment of the individual’s task will be done. It will be
easy to find out who is skilled and unskilled in given tasks.
Did the candidate work with the group to determine a common understanding of  Yes
organizational requirements and team goals?  No
Describe how:
Yes, every candidate enrolled themselves with the team and showed a great passion to achieve the goal of
the business. Candidates timely do their tasks and then help and support the other members with their
responsibilities.
Did the candidate work with the group to determine and agree on specific duties to support  Yes
team members with assigned responsibilities?  No

Motivate the member and fill him with enthusiasm, help the member who is unable to perform their tasks,
behave in descent and dignified manner with the members of the cluster.
Did the candidate demonstrate knowledge of group behaviour and how to gain consensus  Yes
and work within groups to enhance team effectiveness?  No

Describe how the candidate demonstrated this knowledge in their interactions with the team:
Yes, he shares the knowledge of working in the group by helping each other, no conflicts among the group
members, take care of each other, try to talk in a positive manner so that the working environment will be
good.
By showing some examples, presentation and with the help of a live example.
Harpreet Singh H. Singh 13-12-2019
Suryanshu Surya Salhan 13-12-2019

Facilitator Guide BSBWOR502_Marking Guide_Task 1
Third-party report for candidate:

 Yes
Did the candidate propose and agree on strategies for ensuring the participation of team
members?  No
Describe how:
He explained the importance of teamwork and he said that participation is very important to increase our
team efficiency. He also suggested making policies for our team.
 Yes
Did the candidate help develop policy and procedures to ensure team members take
responsibility for own work?  No
Describe how:
He knew the importance of policies and procedures and explained it to us. He also helped us making policies
and procedures for our team.
 Yes
Did the candidate work with the group to determine a common understanding of
organizational requirements and team goals?  No
Describe how:
He tried to work within the team and share a common ground to ensure that the team is working together
towards the goal.
 Yes
Did the candidate work with the group to determine and agree on specific duties to support
team members with assigned responsibilities?  No

He showed great passion for his task and did his best to be able to support the other team members with their
responsibilities.
Did the candidate demonstrate knowledge of group behaviour and how to gain consensus  Yes
and work within groups to enhance team effectiveness?  No
Describe how the candidate demonstrated this knowledge in their interactions with the team:
He tried to work within the team and share a common ground to ensure that the team is working together
towards the goal.

Manjit Singh M. Singh 13-12-2019


Marking Guide
Assessment Task 1: Establish team performance plan
Candidate’s name Phone no.
Assessor’s name Phone no.
Assessment site
Assessment date/s Time/s
Outcomes
Satisfactory
Did the candidate: Yes No
Submit a detailed performance plan (three pages)? yes
Submit team policy and procedures (reflecting strategies agreed at the Yes
team meeting)?
Submit notes from the team meeting? Yes
Submit third-party reports from each team member? Yes
Complete assessment task and submit deliverables by agreed date and

time?
Performance indicators
Satisfactory
Consult with you as the assessor to form a team and agree to a meeting
about team objectives and performance plans?
Consult team members to establish a common understanding of team

purpose, roles, responsibilities and accountabilities in accordance with
organisational goals, plans and objectives?

Satisfactory

Third-party reports indicate facilitation role in gaining common
understanding and consensus?
Develop performance plans to establish expected outcomes, outputs, Yes

key performance indicators and goals for work team?
Performance plans include:
● each activity has associated outcomes and KPIs
● performance plan activities are coordinated with team members

to achieve overall team goal/s.
Address the team goals: Yes

● What is your value proposition?
● Who is your target market?
● How will you gather information to set up the venture?
● Who will you consult and/or network with?
● What steps will you need to take to set up the ecommerce

venture?
● How will you determine the benefit to Apparel Brands?
● How will you determine cost?
Assign and agree on responsibilities to achieve the above goals:

● Determine outcomes, output and KPIs for each team member
(e.g. agree responsibilities, quality standards and measures of
achievement of tasks, such as number of pages, contacts,
credible sources, hours spent on research, coaching sessions to
improve performance, inputs into team meetings).
● Ensure work is fairly distributed among team members.
Support team members in meeting expected performance outcomes?

For example:
● performance plan contains specific activities to support team
members through coaching.
Develop strategies to ensure team members have input into planning, yes
decision-making and operational aspects of work team?
For example:

Satisfactory

● third-party reports indicate candidate proposed strategies
● roles and duties clarified
● communications systems, such as Facebook, email, used
Develop policies and procedures to ensure team members take

responsibility for own work and assist others to undertake required
roles and responsibilities?
For example:
● policy and procedures outline group rules to achieve fairness and
high performance
● policy and procedure strategies are reflected in procedures
agreed at the meeting.
Comments/feedback to candidate
Task 1 is satisfactory. However, you should be more specific when you develop team
policy and procedures related to the case study scenario.
Outcome: Successful Unsuccessful
Assessor name: Mohamed Shalaby
Assessor signature: Mohamed Shalaby

Assessment Task 2 BSBWOR502 Lead and manage team effectiveness
Develop team cohesion and facilitate

teamwork
Submission details
The assessment task is due on the date specified by your assessor. Any variations to this arrangement
must be approved in writing by your assessor.
Submit this document with any required evidence attached. See specifications below
for details.
For this task, you will demonstrate the skills and knowledge required for developing team cohesion
and facilitating teamwork.
In response to a simulated business scenario, you will carry out the assigned tasks, as detailed in the
performance plan, and participate in a team meeting to support your team in achieving team goals.
Procedure
1. Review the simulated workplace information for Apparel Brands Pty Ltd in Appendix 1.
2. Carry out all tasks contained in the individual performance plan you developed in Assessment
Task 1.
3. Consult with your team and assessor to determine an appropriate time for your teamwork to be
observed in a team meeting. This will be carried out as an observation from your assessor
Part one
4. Prepare and plan for the team meeting:
a. Reflect on your achievement of team goals: Which goals have you achieved? Which goals
have you not achieved? You may wish to put this in a table.
b. Identify at least one issue you have encountered with respect to carrying out your tasks
that you have not yet fully overcome to discuss with your work team so that they may
assist you in enhancing your performance.You may wish to put this in a table.
c. Consider possible processes for resolution of team issues. For example, you may consider
leading a brainstorming session, or creating an issues matrix.

d. In consultation with team, develop a meeting agenda to ensure that all issues, concerns
and problems with carrying out performance plan activities are addressed in the meeting
in order to keep team on track to achieve goals. The agenda should include opportunity
for each team member to employ a process for resolution of team issues. Provide the
meeting agenda to participants (i.e. other team members) and assessor.
e. Prepare to take notes on issues and solutions and any unresolved issues.
Part Two
5. Participate in the team meeting with your assessor:
a. Present your achievement of team goals and issue/s encountered in a clear and concise
manner within the meeting.
b. Provide feedback to team members to encourage and reward efforts and build team
cohesion. State what has been achieved well and what has not. Take a positive approach
when about the negative.
c. Ask questions and encourage team members to contribute to meeting. All team members
are required to take part.
d. Lead or play a prominent role in a process to resolve team issues. Ensure you clearly signal
each step in the process and explain your methods to model effective team behaviour to
emulate. Each team member is required to take a leadership role.
e. Identify performance problems and propose solutions during the resolution process to
resolve team issues to keep on track to achieve goals. If applicable, you may suggest
coaching, training etc. this is performance based on how the team is performing and what
needs action attached to it.
f. Work through any issues that can be resolved during the meeting with team members.
This is about problem solving and accommodating the team while being assertive about
the direction the team is wanting to move forward in.
g. Record notes on issues and solutions and any unresolved issues. Note unresolved issues
or improvements to group work that you will propose later, after consultation with the
manager(assessor).You may wish to put this in a table.
6. Submit all documents to your assessor as per the specifications below. Ensure you keep a copy
of all work submitted for your records.
Specifications
You must:
● participate in an observed team meeting by your assessor
● submit a meeting agenda
● submit meeting notes.


● planning and organisational skills to consult and develop individual performance plans in team
environment
● evidence of knowledge of group dynamics
● knowledge of strategies for gaining consensus
● knowledge of how to support team members to achieve goals through coaching, mentoring,
training etc.

Apparel Brands, founded in 1901, is an Australian-based manufacturer and distributor of generic
clothing and footwear. The company takes orders from retailers and supplies retailers with clothing
products that have been manufactured to retailers’ specifications. These clothing products are then
sold to consumers under the retailers’ various brands.
Recently, Apparel Brands has found its market share in decline due to a strong Australian dollar and
increased overseas competition. In addition, labour costs are eating into profit margins. Trends in the
Australian textile industry suggest that the company, although it is in a strong financial position now,
will struggle to make a profit within two years.
● leverage e-commerce opportunities to reduce distribution costs and increase profit margins.
Company vision: In the next five years, Apparel Brands will establish a range of innovative and exciting
online clothing brands and help secure a future for Australian clothing manufacturing.
Scenario history (completed in Assessment Task 1)

Your team was charged with the task of identifying an e-commerce opportunity for Apparel Brands and
developing a proposal to put to the board of directors.
For your proposed e-commerce venture, your team has determined the following:
● Value proposition: What will you offer consumers? What products? What price? What quality?
How will the products benefit your customers?
● Who is your target market: What are the characteristics of the people who will buy your products?
What do they need or desire?
● How will you gather necessary information for setting up the venture?
● Who will you consult or network with to benefit from others’ expertise?

● What steps will you need to take to set up the e-commerce venture? This will range from website
design, to ensuring a system for payment, to establishing an online presence through web
search engines, etc.
● How will you determine the benefit to Apparel Brands: What is the benefit? Reduced costs?
Increased productivity?
You have completed individual performance plans to achieve the determination of the above
requirements.
Assessment Task 2
Now that your team has completed individual performance plans, your new task is to carry out all the
actions contained in your performance plan to enable the team goal of developing an e-commerce
venture proposal for presentation to the board of Apparel Brands.
You will need to meet to discuss achievement of individual goals and provide feedback on others’
work. You will need to work through and resolve any issues with your team in order to achieve your
team goal/s.

Your answers for task2
BSBWOR502Lead and manage team effectiveness
Answers for task 2:

You will need to meet to discuss the achievement of individual goals and provide feedback
on others’ work. You will need to work through and resolve any issues with your team in
order to achieve your team goal/s.
After preparing the performance plan it is necessary to start the plan on time so that the
predetermined targets can be achieved.
In the performance plan, every team member will be assigned a task which they have to
do in the given time to attain the overall goal of the business.
No disputes should be there in the group members and every group member will help
each other to attain the objective of the group.
If every individual performs in a perfect manner then it increases the efficiency of the
group.
The Purpose of the Meeting:

The main purpose of the meeting is to analyze the goals of the company and to analyze the
strengths and weaknesses of the company.
Type of Meeting:
Board Meeting
Identify Participants of Meeting:

1. CEO (Chief Executive Officer) of the Company.
2. Board of Directors.
3. Country Sales & marketing managers.
4. Organizational development executives
Location:
Board room
Agenda of Meeting:
Identify goals for the next 12 months
In the meeting, the current situation and the overall performance of the company were discussed.
The main agenda of the meeting was to identify the goals for the next 12 months. The overall
performance of the company was good. The company was doing very well and is in profit.
Some of the issues were also discussed which were faced by the company like:
1. The prices of the products were high.
2. No Sales Promotion.
3. Perfect Competition.
4. Lack of customized products.

5. The quality standard is not according to the desire of customers.

Performance Issue
 Lack of communication (lack of understanding)
 Poor management
 Poor plan
 Lack of competency and efficiency
Constructive feedback and reward effort to build team cohesion

 Start position
 Find a solution together
 Use a growth mindset
 Give one -on -one feedback
 Limit feedback in a constructive way
 Follow up by recognize achievement in their progress
Team issue Steps to resolve the issues Proposed Implementation

solution
 Lack of Familiarise yourself with the Coaching Action plan
motivation performance problem.
 Lack of Mentoring
communication Break down the performance
 Lack of Training
achievement to Gather information Commented [MS3]: Relevant team meeting notes and
agenda.
some goals Mind mapping
Define the problems
Select the most appropriate solution
Implement the solution
Search for ideas and solution
Evaluate the implemented solution
To motivate the team members we can give them rewards when they accomplish their given
tasks.
The reward comes in all shapes and sizes and can be substantial or impalpable. Substantial
rewards incorporate such things as a portfolio, a blessing testament, a reward or a boost in salary.

Be that as it may, immaterial prizes can be similarly as successful and cost the organization far
less.

Facilitator Guide BSBWOR502 _Marking Guide_Task 2
Marking Guide
Assessment Task 2: Develop team cohesion and facilitate
teamwork
Assessor’s name Mohamed Shalaby Phone no.
Assessment site Parramatta
Assessment date/s 24/1/2020 Time/s
Outcomes
Satisfactory
Participate in an observed team meeting? yes
Submit meeting notes? yes
Submit a meeting agenda? yes
Complete assessment task and submit deliverables by agreed date yes

and time?
Satisfactory
Provide feedback to team members to encourage, value and reward

individual and team efforts and contributions?
● Candidate should provide such feedback at least once during
observed meeting.

Satisfactory
Develop processes to ensure that issues, concerns and problems yes

identified by team members are recognised and addressed?
● deployed at least one process to attempt to resolve issues, yes

such as:
○ brainstorming options with the team for addressing
concerns
○ creating a matrix of issues and concerns and distributing
for comment
○ holding discussions with individuals regarding their
concerns
○ distributing drafts for comment with a range of options for
resolution of concerns
○ suggesting training and development sessions.
Encourage team members to participate in and to take responsibility yes

for team activities, including communication processes?
Support the team in identifying and resolving work performance yes

problems?
Ensure own contribution to work team serves as a role model for Yes
others and enhances the organisation’s image for all stakeholders?
Comments/feedback to candidate

Hi Suranshu, task 2 is satisfactory. the meeting notes and agenda are related to
discuss the performance issues with the team and senior management. Good work.

Liaise with stakeholders

Submission details
The assessment task is due on the date specified by your assessor. Any variations to this
arrangement must be approved in writing by your assessor.
Submit this document with any required evidence attached. See specifications below for details.
For this task, you will demonstrate the skills and knowledge required for liaising with stakeholders
about the performance of theteam.
In response to a simulated business scenario, you will consult with your manager (your assessor in
role-play), meet with your team to resolve any team performance issues, and write a report to your
manager on the steps taken to resolve the performance issues.
Procedure
1. Review the simulated workplace information for Apparel Brands Pty Ltd in Appendix 1.
2. Initiate a meeting with your manager (the assessor) to ensure you obtain advice from outside
the work team.
3. Consult with your manager (the assessor) to discuss team performance issues. Use your notes
from Assessment Task 2 to provide the basis for this discussion.
4. Discuss your own solutions to improve team performance and achieve team goals. During your
consultation with your assessor:
a. note suggestions from your manager (the assessor) to implement with team/individual
team members
b. note any information provided by your manager to be given to team members. (action
plan for the future)
5. Meet with team members to resolve performance issues as discussed with the manager. For
example, you may help or coach team members to improve their performance. Review the
third-party report in Appendix 2 to ensure you are familiar with the task requirements.
6. Write a report for your manager on resolution of team performance issues. You are required to
address the following.

a. Describe how you maintained an open communication process between stakeholders

(manager, team). Consider what communication processes you used throughout working
with your team.
b. Describe how you were able to initiate and maintain this communication process so that
input from outside the team could contribute to team performance. Consider what
strategies you used to keep the team on the focus of the task.
c. Describe your evaluation of team performance and rationale behind corrective actions in
order to provide evidence of your knowledge of:
i. group behaviour to build team cohesion
ii. how to support team members to achieve goals through coaching, mentoring,
training, etc.
iii. resolution techniques or strategies.
d. Describe corrective actions you have actually taken to ensure team goal/s is achieved.
7. Ensure each team member completes the third-party report on your corrective actions
performance using the template provided in Appendix 2.
8. Submit all documents to your assessor as per the specifications below. Ensure you keep a
copy of all work submitted for your records.
Specifications
You must:
● participate in a consultation with your manager (assessor in role-play)
● participate in a team meeting
● submit a report on team performance issues resolution
● submit third-party reports from relevant team members.

● communication skills to address team performance issues or conflict
● planning and organisational skills to keep team focused on work outcomes
● knowledge of group behaviour to build team cohesion
● knowledge of how to support team members to achieve goals through coaching, mentoring,
training, etc.
● knowledge of resolution techniques or strategies.


Apparel Brands, founded in 1901, is an Australian based manufacturer and distributor of generic
clothing and footwear. The company takes orders from retailers and supplies retailers with clothing
products that have been manufactured to retailers’ specifications. These clothing products are then
sold to consumers under the retailers’ various brands.
Recently, Apparel Brands has found its market share in decline due to a strong Australian dollar and
increased overseas competition. In addition, labour costs are eating into profit margins. Trends in
the Australian textile industry suggest that the company, although it is in a strong financial position
now, will struggle to make a profit within two years.
● leverage e-commerce opportunities to reduce distribution costs and increase

profit margins.
Company vision: In the next five years, Apparel Brands will establish a range of innovative and
exciting online clothing brands and help secure a future for Australian clothing manufacturing.
Scenario history (completed in Assessment Tasks 1 and 2)

Your team has been charged with the task of identifying an e-commerce opportunity for Apparel
Brands and developing a proposal to put to the board of directors. For example, your team could
decide to propose setting up an online business in which customers design their own custom t-shirts.
For your proposed e-commerce venture, your team has determined the following:
● Value proposition: What will you offer consumers? What products? What price? What quality?
How will the products benefit your customers?
● Who your target market is: What are the characteristics of the people who will buy your
products? What do they need or desire?
● How will you gather necessary information for setting up the venture?
● Who will you consult or network with to benefit from others’ expertise?
● What steps will you need to take to set up the e-commerce venture? This will range from
website design, to ensuring a system for payment, to establishing an online presence through
web search engines, etc.
● How will you determine the benefit to Apparel Brands: What is the benefit? Reduced costs?
Increased productivity?

You now have:

● completed individual performance plans to achieve the determination of the above
requirements
● carried out all the actions contained in your plan to enable the team goal of developing a
venture proposal for your presentation to the board of Apparel Brands
● presented achievements of individual goals and provided feedback on others’ work
● worked to resolve any issues with your team in order to achieve your team goal
● recorded unresolved issues in notes.
Assessment Task 3
Your manager has asked to meet with you to discuss issues regarding achieving
team goals.
1. Consult with your manager (your assessor) to discuss issues and corrective actions.
2. Meet with your team to resolve team performanceissues and to implement corrective actions.
Have this team meeting in front of your assessor.
3. Write a report to your manager describingthe corrective action you have taken to resolve the
performance issues. Explain the rationale (the reasons) behind your actions.

Appendix 2:Third-party report
Did the candidate provide you with information from manager? Y/N
What was the information?
Did the candidate help you to achieve goals by overcoming issues with
Y/N
achieving activities on performance plan?
Describe how:

Answers for task 3:
1. Consult with your manager (your assessor) to discuss issues and corrective
actions.
Now we have to talk with the manager regarding the performance of the group. The level of
completion of work and issues in doing the task in the group needs to be discussed.
Our group is facing some technical issues and some financial problems. We are unable to fix the
issues regarding designing of the website. The web page is crashed automatically while
designing it. So the manager should consult with an expert in web designing to solve the problem
ASAP. Otherwise, it will be a big problem for the customers also because they are unable to use
it properly and hard to search for the product which they want.
And the financial problem regarding the setting of server room to manage the website and
follows up the customer to update them for new offers
2. Meet with your team to resolve team performance issues and to implement
corrective actions.
We need to converse with our colleagues and take his/her contemplations to take care of the
issue ASAP. We can counsel a specialist with the goal that he/she will offer guidance to us
which will help us in present and in future moreover. Problem-solving sounds so simple.
Employees don't behave as we hope they would. Problem-solving conversations are the ones we
all tend to — or want to — avoid. Why? Because we fear — or are concerned about — how the
employees may react. In a minute we will find ways to overcome these challenging situations.
If you let the lack of performance of any one person go unaddressed because you are
uncomfortable dealing with it, you are being unfair to everyone else on the team. As a result, you
would not be fulfilling your job responsibilities as a team leader. It is your responsibility to
address any individual issues that are affecting the team's performance or morale.
While designing the website we have to keep in mind that in the near future there will increase in
the number of users in online shopping. So we have to design a web page according to it and
back up of the website when it shall crash or hang due to the many users at one time.
We should have a backup for every problem which can be in the near future. We will select the
new person according to our work and his/her qualification because then we will give the task in
the group according to it and his/her capability will help us in the completion of the task
effectively and efficiently. We can solve the financial problem by setting the limited resources in
the server room so that we can start our online business on time and when we have a fund we
will upgrade our server room. But to meet the limited resources we should try to cut the cost of
other activities.

3. Write a report to your manager describing the corrective action you have
taken to resolve the performance issues. Explain the rationale behind your
actions.
Manager Sir, we are facing some technical issues, financial problems and unskilled group
members. So our group is going to counter these problems and issues in this manner.
Firstly we are going to consult with an expert in web designing because the help and advice of an
expert will go to help us in the future also. Because in near future there can be a lot of problems
which will be faced by us due to excess users, lack of network, the website is not updated, slow Commented [MS4]: As a diploma student, a report should
have an introduction, main headings, conclusion and
loading of a webpage etc. so an expert will help us in all these issues. recommendations. Satisfactory report.
Correction is a reaction to a problem or undesired situation to provide an immediate remedy to

save a situation. The correction related action gives no guarantee on fixing the cause of the
problem and hence the recurrence of the problem is very likely.
To counter the financial problem we are just setting the server room with limited resources. We
will upgrade our server room when we have sufficient funds till then we have to fix the number
of users on a webpage at one time otherwise the webpage will hang or crashed then it will have
become a big problem for us. So we will give access to limited users at one time. The third
problem we are facing is that our group has some unskilled members so due to them the process
of the whole group is slowing down and it will become hard to complete the task on time. So we
are replacing some unskilled group members with some skilled persons. So that we will get the
speed in the task. And the task is done in an innovative manner which saves our time and money.
Reviewing the team member’s performance:

The process of evaluating team performance after a project is often overlooked – especially after
success. After working hard to complete the project, the last thing a team leader wants to do is go
back through each detail. Unfortunately, evaluation is a crucial part of moving forward and Commented [MS5]: Good strategies to monitor the team
members performance.
ensuring that the processes can run even better the next time around. It is considered as a revisit
project goal, interview each team member, listen carefully, identify the key challenge.
Implementing quality processes to ensure compliance:

Executing a quality administration framework as much workmanship as it is a science. It takes
information, yet it additionally requires the capacity to connect with individuals. It adopts a
methodological strategy, but at the same time is requires inventiveness.

Setting clear performance :

All together for your business to flourish, your worker execution needs to exceed expectations.
It's insufficient for your staff to just finish their obligations, they need to finish them as well as
could be expected while fulfilling your guidelines. So as to explain for your group what sort of
execution you're searching for, it's basic to set clear worker execution measures.
Preventative measures:
Preventive medicinal services (on the other hand precaution social insurance or prophylaxis)
comprise measures taken for illness avoidance. Sickness and handicap are influenced by
ecological elements, hereditary inclination, malady operators, and way of life decisions and are
dynamic procedures that start before people acknowledge they are influenced.


Did the candidate provide you with information from the manager? Y/N
What was the information?

Yes, the candidate provides full information which is given by the manager that is related to
the implementation of the performance plan and the duties assigned to the group member
should be according to the plan and review of the plan should be done properly on time to
increase the effectiveness of the plan.
Did the candidate help you to achieve goals by overcoming issues with
Y/N
achieving activities on the performance plan?
Describe how:
For implementing the performance plan in reality there are always some issues.
Yes, the candidate helps in solving the issues because we are already prepared for the
unexpected issues and the candidate gives full support to solve the problem in an innovative
way.
The candidate also increases morale and motivates the group members during the issues so
the members were doing their work continuously without any hurdle.
Navraj Singh N. Singh 13-12-2019

Marking Guide
Assessment Task 3: Liaise with stakeholders
Assessor’s name Phone no.
Assessment site
Assessment date/s Time/s
Outcomes
Satisfactory
Submit a report on team performance issues resolution? yes
Submit third-party reports from relevant team members? yes
Complete assessment task and submit deliverables by agreed date yes

and time?
Satisfactory
Establish and maintain open communication processes with all yes

stakeholders?
Candidate should:
● initiate consultation with manager as part of open
communication process
● explain communication process in their report.
Communicate information from manager/management to the team? yes

● Third-party report should indicate information conveyed.

Satisfactory
Communicate unresolved issues, concerns and problems raised by yes

team members and follow-up with manager/management and other
relevant stakeholders?
● Candidate should discuss issues in consultation with manager.
Evaluate and take necessary corrective action regarding unresolved Yes

issues, concerns and problems raised by internal or external
stakeholders?
For example:
● third-party report should indicate corrective action taken
● report should indicate evaluation of unresolved issues and

rationale behind corrective actiontaken; rationale should
indicateknowledge of:
○ group behaviour to build team cohesion
○ how to support team members to achieve goals through
coaching, mentoring and training
○ issue resolution techniques or strategies.
Comments/feedback to participant
Hi Suranshu, task 3 is satisfactory. However, you may see the feedback on submission
how the report should be submitted.

Unit Feedback BSBWOR502 Lead and manage team effectiveness
Please help us to improve our services to you. We would appreciate your honest feedback on
the training provided for this unit.
Thinking about your experience while participating in the training for this unit, please read the
following statements and tick one response only.
Trainer
name
Date Site
started
Learner name
Disagree Unsure Agree Not applicable
You were provided with clear information regarding accessing    

classes.
The methods of presentation were engaging and effective.    
There is a good balance between theory and practice.    
Your trainer provided opportunities for you to ask questions and    
participate during class.
You had access to individual assistance.    
Assessment tasks required you to demonstrate what you learned.    
I received useful feedback on my assessments.    
The unit resources were useful and easy to understand.    
The facilities and online resources if needed for this unit were    
adequate.
The knowledge and skills you have learned will assist you in your    
career.
You are satisfied with the quality of this training.    
If you ticked “Disagree” for any questions above, could you please provide an explanation?
What did you find most challenging about studying this unit? Please specify.
Do you have any suggestions on how we could improve this unit
Thank you for your feedback


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ASSESSMENT SUMMARY / COVER SHEET

Student Name: SURYANSHU

Unit Code: BSBWOR502

Unit Title: Lead and manage team effectiveness

 Develop team cohesion

Assessment Task 3  Liaise with stakeholders S | NS | NA S | NS | NA

Final Assessment Result for this unit C / NYC

Assessor Comments and Feedback to student:

I am also aware of my appeal rights.

Name: SURYANSHU Name: Mohamed Shalaby

Choice Business College Page 1 of 43

Administrative use only

Entered onto Student Management Database ________________

Establish team performance plan

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3. Prepare to work with your team and complete the following:

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● team policy and procedures

● notes from team meeting/s

● third-party reports from each team member.

Your assessor will be looking for:

● knowledge of strategies for gaining consensus

● knowledge of how to support team members to achieve goals through coaching,

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Appendix 1: Apparel Brands Pty Ltd

● leverage e-commerce opportunities to reduce distribution costs and increase profit

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Appendix 2: Performance plan

Action 1 Action 2 Action 3

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Appendix 3: Third-party report

Assessment 1 –Third-party report for candidate:

List the candidate’s support duties:

Team member/observer’s name: Signature and date:

Candidate’s name: Signature and date:

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Answers for task 1:

Team participants: Commented [MS1]: Please be specific and indicate the

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New strategic direction:

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Appendix 2: Performance plan

Action 1 Action 2 Action 3

Timeline 1-2 months 15-20 days 1 month

Resources Both market and Networking, Market surveys and evaluations.

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Action 1 Action 2 Action 3

Dependencies Feedback collection Feedback we collected Research

Timeline Every week Every month N/A

Resources Online/face to face Feedback we collect Social Media

Review dates Monthly Monthly N/A

Measurement: Have all the feedback Feedback analysis Report

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Appendix 3: Third-party report

Third-party report for candidate:

List the candidate’s support duties:

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Team member/observer’s name: Signature and date:

Harpreet Singh H. Singh 13-12-2019

Candidate’s name: Signature and date:

Suryanshu Surya Salhan 13-12-2019