TELECOM BILLING PRODUCTS & SERVICES - TELECOM BILLING

� Previous Topics
Telecom Billing System Architecture
Telecom Billing Introduction
Next Topics �
Telecom Billing Tariff Planning
Telecom Billing Customer Acquisition
Telecom Billing Usage Capturing
Telecom Billing Interview Questions Interview Questions All Tutorials All Tutorials
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What are the products and services in telecom billing?
When a telecom operator wishes to set up a billing system of its own, then they
should first define their products and services by their sales and marketing
department before proceeding to set up a billing system.
TELECOM BILLING SYSTEM ARCHITECTURE - TELECOM BILLING
� Previous Topics
Telecom Billing Introduction
Next Topics �
Telecom Billing Products & Services
Telecom Billing Tariff Planning
Telecom Billing Customer Acquisition
Telecom Billing Interview Questions Interview Questions All Tutorials All Tutorials
All Tutorials Job Search
What is the architecture of billing system and what are the billing system
requirements?
Below diagram depicts the typical architecture of a Billing System

billing-system-architecture

Here, there are two possibilities

CRM (Customer Relationship Management)/OMOF (Order Management and Order
Fulfillment) system associates with the billing system and billing system
associates with the provisioning system to stipulate the services and network
inventory system as well to assign phone numbers or IP addresses, etc.
Second possibility could be that the CRM/OMOF system itself associates with
provisioning system to stipulate the services and network inventory system as well
to assign phone numbers or IP addresses, etc.
Typical Billing Process
Considering the above system architecture: ? when a call is ended, mediation system
will gather the usage data from the network switch and it will build a call-detail
record (CDR). This CDR should contain 'A' party number and 'B' party number, start
and the end date & times.

CDR will then be stored until it is rated. To rate a call, CDR will be examined to
check if the call is, for example, an 800 number, a local call covered by a local-
area calling plan, international call or a toll call. Information such as time of
the call will be placed and city code or country codes will be used for calculating
the rate for the call.

When each call is rated, this information will then be stored until the invoice is
run, usually once a month. When the invoice is run, other nonusage charges like
discounts or monthly fees will be applied to the bill or sometime called invoice.

There can be a rating time discount or billing time discount, different payments
done by the customers, different adjustments given, all these information
contribute in the final invoice generation.

This information will then be converted into a format which is printed in a

readable form. Finally envelope will be printed, stuffed with enclosures and mailed
to the end customer.

Billing System Requirements

Billing system consists of a series of independent applications which when run
together will be known as the billing system. A good billing system should provide
below major functionalities with a depth of flexibility

Customer-interface Management ? billing system should handle customer-initiated

contact, manage outbound customer contact and manage the contact life cycle.
Order Management ? It is a basic functionality which is available in a typical
billing system. Billing system should be competent enough to capture product &
service order and manage the order-entry life cycle, and oversee the order-
completion life cycle.
Sales and Marketing ? A satisfactory billing system is capable of answering
customer's query, handling commissions, providing sales support, tracking
prospects, managing campaigns, analyzing product performance and acquiring multiple
dwelling units.
Rate Plans and Rating ? Billing system should be capable of managing a variety of
products and services, different rate plans linked with those products and services
and should provide flexible ways to rate the usage generated by those products and
services.
Discounting ? Billing system should be capable of providing various types of
discounts on different usages and rentals.
Invoicing ? System should perform billing inquiry, generates bills, processes
deposits, performs account administration, maintains tax and fee information and
processes financial information.
Credit Control & Collection ? Billing system should control usage and revenue by
assigning different credit classes to different customers. System should support
payment collection and apply them on different invoices.
Multilingual Support ? Multilingual support includes providing invoices and
customer care services in multiple languages.
Multiple Currencies ? Multiple currencies used in different countries cause
difficulties to the billing system because the billing and customer care system
should be capable to record and process in units of multiple currencies.
Partner revenue management ? Partner revenue management is the sharing revenue
among carriers which provide services to each other's customers.
Problem Handling ? A billing system should also be capable of managing trouble-
ticket entry, coordinate trouble-ticket closure, and track the resolution progress
of a trouble ticket.
Performance Reporting ? A satisfactory system should provide performance reporting,
ensure quality-of-service (QoS) reporting, create management reports, and generate
regulatory reports.
Installation and Maintenance ? System should also provide workforce scheduling and
manage the activities performed at the customer premises.
Auditing & Security ? Billing system should perform data audits and integrity
checks because a secure system is always wanted by an operator.
Apart from the above functionalities, a good billing system should

Accelerate time-to-market for new service launches.

Enable convergent view of customers and products.
Support cost-efficient architectural scalability.
Enable partner relationship management and settlement.
Reduce total cost of ownership.
What is Next?
In the next chapter, we will try to cover the entire process starting from defining
products and services, associating plan and tariffs with those products, acquiring
customers (selling products to the end customers), capturing usage generated by
those customers, rating and billing of the usage to send a final bill to those
customers.
� Previous Topics
Telecom Billing Introduction
Next Topics �
Telecom Billing Products & Services
Telecom Billing Tariff Planning
Telecom Billing Customer Acquisition
Telecom Billing Related Interview Questions
Mobile Plant Operator Interview Questions Telecommunication Project Management
Interview Questions
Tele Sales Interview Questions Telecom Analytics Interview Questions
Telemarketing Interview Questions Telephone Etiquette Interview Questions
Voip Telephony Interview Questions
Telecom Billing Related Practice Tests
Mobile Plant Operator Practice Tests Telecommunication Project Management
Practice Tests
Tele Sales Practice Tests Telemarketing Practice Tests
Telephone Etiquette Practice Tests
Telecom Billing Tutorial
Telecom Billing Tutorial

Telecom Billing

Telecom Billing Introduction

Telecom Billing System Architecture
Telecom Billing Products & Services
Telecom Billing Tariff Planning
Telecom Billing Customer Acquisition
Telecom Billing Usage Capturing
Telecom Billing Rating Processes
Telecom Billing Processes
Telecom Billing Discount Application
Telecom Billing Invoice Generation
Telecom Billing Credit Control
Telecom Billing Collection Process
Telecom Billing Payment Processing
Telecom Billing Disputes & Adjustments
Telecom Billing Reports Generation
Telecom Billing Pre-paid Vs Post-paid
Telecom Retail Billing
Telecom Interconnect Billing
Telecom Roaming Billing
Telecom Mvno Billing
Telecom Convergent Billing
Telecom Billing Support & Maintenance
Telecom Billing System Interfaces
Telecom Billing Interview Questions

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What is a Product?
Product is a logical or physical entity which is sold out to customers by the
operators. For example, mobile phone, internet connection, Voice calls connection,
VPN, Video on demand, Digital TV connection, etc.

A product can have its monthly rental called as periodic charges also. A product
can be usage generating product or non-usage generating product. A usage generating
product will be at times called an event generating product and non-usage
generating product will be called as non-event generating product.

For example, voice call connection coming along with a phone number is a usage
generating product as it will generate usage whenever end customer uses this
product for making a voice call. A simple phone set without a connection is a non-
usage generating product and it could be given to a customer based on monthly rent
only. Therefore even if a customer is not using it, they have to pay monthly
rental.

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Telecom Domain Testing: Protocol Testing and Telecom Testing ToolsTelecom Domain
Testing: Protocol Testing And Telecom Testing Tools
Last Updated:November 10, 2019

Basic knowledge of Telecom Domain for Testers: Learn Telecom Testing (Protocol
Testing) with the best Telecom Testing Tools

Before moving deeply into Telecommunication (Telecom) domain, let us first

understand what a Domain is and why Domain Knowledge is important in the Software
Industry?

In those days, testing done was only specific to an application and there was no
much involvement of domain in it. But nowadays, with the advancement in technology,
demand, client expectation, etc., it is highly important to have the specific
domain knowledge to test a specific application.

Telecom testing

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What You Will Learn: [show]

Introduction
Domain knowledge is much essential for a tester because testers having domain
knowledge can test their respective software applications better than the others
who have little or no knowledge of the domain.

Domain means a specific industry like Banking, Insurance, Telecom etc. Usually
while developing any project or a software, domain knowledge is critical as the
entire software is dependent on the business logic for that specific industry.

Business logic is different for each industry, hence we require a domain expert who
is a master of the subject and knows the in-and-out of the project.

Advantages of Having Domain Knowledge

Domain knowledge is relatively important for testing any project.

The list given below shows the various advantages involved in having domain
knowledge:

#1) Reduces Training Time

If a tester has domain knowledge then only minimal training is required for them
and this, in turn, will save the cost and time of the project.

#2) Productivity
Any organization having testers with domain knowledge will be productive as testers
can understand any problem specific to their domain expertise very easily and
provide the exact solution to the problem by reducing the analysis time.

This will increase the productivity of the project as well as the organization.

#3) Good understanding of User Interface & back-end processing

A tester with an intense knowledge of domain can suggest the user interface (UI) of
an application from the end-user point of view. Also, they can identify the defects
at the early stage of testing with the help of their knowledge of back-end system.

If a tester has domain knowledge then they can think out of the box and can write
unique test cases which may raise valid questions on the current workflow of an
application.

#4) Knowledge of Technical Terms of the domain

Usually, a developer uses technical terms during a discussion, hence domain
knowledge will be helpful for a tester during such discussions. This will be an
added advantage to the testing team as well.

If a tester has domain knowledge then they can review the test cases technically
and suggest technical changes in the test case flow as per the business
requirement.

#5) Understanding of Business Processes and Rules

Testers with domain knowledge can participate in discussion with the business team
and development team. Their knowledge will play a vital role while representing an
organization in front of the client. Such testers having a detailed knowledge of
the domain processes and rules can easily spot issues in the requirement document.

#6) An Asset to the Organization

Testers with domain knowledge can play the role of a trainer to the new joiners in
the organization. This again saves costs for project and organization which
otherwise may require a special trainer for coaching.

Overview of Telecom Domain

Telecom industry is becoming a top performing industry in the last few years.

This industry has a unique set of challenges from the technology front and the
customer demands due to its wide range of sectors. Telecom industry consists of a
set of sectors like wireless communication, satellite communication, Internet
Service Provider etc.

Telecom industry builds, maintains and operates telecommunication network and

thereby makes communication possible globally through internet or phone for a human
being and this service plays a vital role in anyone�s life.

Business Processes in Telecom Industry

A good understanding of the business processes in a must for testing a telecom
project. This will help to test an end to end telecom application.

Telecom services are based on the below two systems:

#1) Operations Support Systems (OSS):

OSS supports back-office activities like telecom network, provisioning, maintaining
customer service, Inventory etc. Sometimes it also called as Operational Support
Systems.

#2) Business Support Systems (BSS):

BSS deals with Customer Relationship Manager (CRM) and processes such as generating
invoices, IVR�s Call Centers, taking orders, processing bills, collecting payments,
etc. Basically, customer-facing activities are involved in Business Support
Systems.

OSS and BSS are related to each other and that is explained clearly in the below
diagram:

OSS and BSS

BSS and OSS are separated as shown in above diagram in which passing the customer
data or request from the BSS to OSS and provides the required set-up, later
activation is done by the OSS and again details are passed on to the customer-
facing application from the BSS.

Understanding the following business processes in the Telecom industry is essential

while testing any telecom application:

#1) In the Telecom Industry, it�s the provider who wants to increase his customers
and for that purpose, the Telecom Service Provider (TSP) approaches to the
customers to provide a new service and checks if the customer is really interested
in his service.

#2) If a customer feels that the service is good and wants to go with a specific
service then the customer generates an inquiry. Here, basically, the customer is
more interested in the quotation of the service or plan.

#3) Once the customer is satisfied with the initial details and quotes provided by
the service provider then the customer orders a service to the TSP.

#4) Now its the service provider�s responsibility for technical evaluation as if
the service can be provided in that area or not, all requirements of a customer can
be fulfilled or not etc. After the successful evolution, TSP actually starts
working on the execution of the service request to the customer.

#5) TSP always tracks the order status, due to any reason if the order
implementation stops then the TSP takes priority to resolve the issue and continues
to give service to the customer. After all, in today�s world, customer satisfaction
holds the key to success.

#6) After successful implementation, client or customer starts using the services
and of course, billing also starts from the service provider�s end. The billing
will be generated as per the quotation provided earlier to the customer.

#7) For any technical problems, service assurance team will always be available to
support the customer service.

Telecom business process stated above is explained in detail using the below
diagram:

(Note: Click on the below image for an enlarged view)

Customer service representative

[image source]

Protocol Testing
In telecommunication, protocol means a set of rules which need to be followed when
two connections communicate with each other and these protocols exist at different
levels.

In the Telecom industry, Protocols are classified into two categories as shown
below:

#1) Routed Protocols:

In the Telecom industry, the user sends data from one network to another and this
data contains files, e-mails etc. Using this Routed protocols, the user can send
such data to a different network at a different location.

#2) Routing Protocols:

Different types of data can be transferred using Routers. Routing protocols are
used to decide the route of the routers and are used between the routers only.

Types of Protocols
Given below are the various types of Protocols:

#1) Transmission Control Protocol/ Internet protocol (TCP/IP):

This protocol is used to send information through the internet using packets.

#2) File Transfer Protocol (FTP):

It is used to transfer a file from one network to another network.

#3) Simple Mail Transfer Protocol (SMTP):

During e-mail communication, this type of protocol is used to send & receive
emails.

#4) Hypertext Transfer Protocol (HTTP):

It is used to transfer HTML pages in an encrypted form.

#5) Layer 2 Protocol:

It is a Data Link Layer protocol. E.g. Ethernet, Token Ring.

#6) Layer 3 Protocol:

It is a Network Layer Protocol. E.g. Internet Protocol.

Protocol Testing Process

Protocol Analyzer and Simulator are required for protocol testing. Here, analyzers
and simulators are required for testing the Switching application.
Protocol Analyzer checks the decoding of calls & Session Analysis and the Simulator
simulates different elements of the networking system.
Protocol Testing is carried out by the Device Under Test (DUT) to other devices
like switches, routers and configuring protocol in it.
In protocol testing, we check whether we get the packet X and when we expect it is
called �Correctness�. We also check the �Latency time� i.e. how much time a packet
takes for transit. �Bandwidth� is checked by using how many packets can be sent per
second.
The use case diagram given below will help you to understand the Protocol Testing
process:

Protocol Testing process

Sample Test Case for Protocol Testing

Show entriesSearch:
Step No Step description Expected Result
Step 1 Start the communication process Communication should be established
successfully
Step 2 On the command prompt, enter the command as �Ping-w� �Transmit
successful� message should be displayed
Step 3 To count the echo request, provide command as �Ping-n� System
should start pining and a message should be displayed as �Transmit successfully�
Showing 1 to 3 of 3 entriesPreviousNext
There are different activities that are to be performed while providing service to
the customers in the telecom industry.

The below details will show which department is responsible for which activities:

Show entriesSearch:
Telecom Department Activities associated with the department
Pre-sales It takes care of all the sales related activities like advertisements,
different kind of services, discounts applicable for each service, promos etc
Ordering This department deals with of any order such as an order for a new
connection or discontinuing of existing connection
Provisioning When Telecom Service Provider (TSP) approaches to the customer
for any new service and customer placed a request to start the service then
�Provisioning� department actually provides required connection to the customer
Billing When an order has been completed successfully by ordering and
provisioning team and the customer starts using the actual service then billing
also starts. In this department, all activities related to the billing take place
Service Assurance While using service if the customer has any technical problem
then this department comes into the picture. There is always team available for
issue resolution for the customer. In case of any technical failure, this team
resolves the problem
Inventory System Inventory system keeps all data like from customer inquiry, order
placed successful implementation of the order, customer satisfaction history,
customer�s issues, resolution of issues etc. This system acts as a storehouse of
all information
Showing 1 to 6 of 6 entriesPreviousNext
Testing Types Performed on Telecom Software or Project
The types of testing that are given below are performed on a Telecom software.

#1) Conformance Testing:

Conformance testing is a formal way for testing standards. Telecom testing is
spread across various network elements, protocols, and devices developed by
different organizations. These elements often refer each other and nowadays it is
important to ensure if the relevant data standards between two network systems are
maintained.

In Conformance testing, the following testing is performed:

Electrical interface compatibility

Conformance of transport layer
Conformance of protocols
#2) IVR Testing:
An IVR is �Interactive Voice Response� system which is the most important one in
telecom testing. IVR consists of different menus and each menu has different
choices. This type of testing is usually carried out over the phone. The user has
to dial the specific customer care number and the call will get transferred to the
customer care agent based on the choice selected by the user.

This type of system requires a comprehensive testing so that the users are not
confused about the options in the system and they are able to complete their
transaction hassle free. IVR system can be verified using voice and DTMF (Dual-tone
multi-frequency) response.

For Example, the steps mentioned below are involved to get the saving account
balance of the customer:

The user dials IVR line and hears welcome prompt and menu option.
IVR prompts for verification.
The user enters his or her credentials using DTMF system.
IVR plays menu options and press 1 for account information, 2 for funds transfer.
User inputs 1, for his account information.
IVR plays press 1 for the latest balance or 2 for the last 3 transactions.
The user enters 1 using DTMF.
IVR prompts for the customers latest available balance.
Further reading => IVR Testing detailed process

#3) Interconnection Testing:

The name itself explains that testing of connection of two separate networks or
their elements. The basic idea behind this type of testing is to check if the
connected elements communicate with each other properly and there is no technical
fault.

#4) Interoperability Testing:

Interoperability Testing means testing the devices developed by multiple
manufacturers and if these devices are interacting with other software and
equipment properly or not.

For Example, in interoperability testing, mobile phones are tested against the
requirement of different networks and they should work properly. Also, different
mobile networks must work properly with different mobile phones. This type of
testing can reveal the problems which conformance testing could not be able to
identify.

#5) Performance Testing:

Performance testing is the verification of a device under test which meets an
acceptable level under maximum load. Performance testing allows the device to
identify its capacity with maximum communication traffic.

#6) Security Testing:

Security testing is to penetrate the network and application using different tools
and technology and check if the system is free from vulnerability. This is also
used to test if any security breaches happened and if so then how much loss would
occur for the organization or to the product.

Security testing is also used to test how good security practice is implemented for
the product and how good the system is configurable.

Automation of Telecom Process

Due to the growing demand from the buyers and growing capabilities in the
technological field, testing is exponential for service providers and
telecommunication manufacturers. This is achieved by using automation framework for
an end to end testing which will increase the profitability.

Different testing types can be automated using automation framework like device
testing, network testing, system testing etc which in turn will increase the test
coverage and reduce the time for execution.

The robot-based framework is used for telecom-based testing. Robot Framework is a

test automation framework for acceptance testing. Robot framework is an open source
software and the libraries required with Robot framework for telecom testing are
also open sources.

An automated telecom solution provides consistent testing which can be customized

based on the project requirements.
Usually, Telecom Service Provider (TSP) takes around 6 to 8 months to complete all
the activities manually. These manual efforts introduce few error-prone results.
Automation in Telecom industry reduces the errors drastically and completes the
entire process flow within a short period of time.
Automation process guarantees the correct execution of telecom process flow which
gains the confidence of the customer.
Tools used during Telecom Testing Project
Given below are few tools that are used in telecom testing.

Show entriesSearch:
Tool Used in / Useful for
Wireshark / Ethereal It is an open source tool. It used in Protocol testing for
network troubleshooting, analysis.
Nethawk It is used for SS7 protocol testing
Etherpeek Used for IP testing
Glomosim simulator It is used to simulate wireless and wired network systems
Abacus5000 Session Initiation Protocol (SIP) testing
Test Mobile System (TMS) It is a basic tool to perform wireless network drive
testing, analysis and monitoring
CDMA Air Interface Tester (CAIT) It is a network optimization tool used for
minimize the call drop and increase the coverage
Communication Network Tester (CNT) It is used for detecting terminals quickly and
rescue of multiple terminals
Showing 1 to 8 of 8 entriesPreviousNext
Note: Mentioned above are only a few tools that are used in telecom testing. There
are other varieties of tools as well that are used in telecom testing but here the
list is very limited and short.

Sample Test Case in Telecom testing

There are various testing types available in telecom testing as mentioned in the
above section. However, in this article, we will be covering the sample test case
of one of the functionality Billing System which includes various steps for
testing.

There are few pre-requisites that must be completed before the start of the test
like connection should already establish and the customer must have offered
different services etc.

Show entriesSearch:
Step No Step description Expected Result
Step 1 Validate that customer�s telephone number is registered under telecom
operator Customer�s telephone number should be registered with telecom operator
Step 2 Validate that the number is working and given number is of expected
number of digits (usually for mobile number, the digits are of 10 digits)
Telephone number should be of 10 digits and should be working
Step 3 Validate that the generated bill contains all accurate details of calls
with date and time The generated bill should contain accurate details of call
with respective date and time
Step 4 Validate that customer has paid all existing bills, if not then show it
on the front screen as per business requirement Existing un-paid bills should be
displayed on front screen
Step 5 Validate that if customer already paid some excess bill then the excess
amount should deduct from current bill and then display remaining bill to the
customer Current bill displayed to the customer should deduct excess amount paid
in last bill and the remaining bill should be displayed to the customer
Step 6 Validate that bill is generated only for those services which are
active on the customer�s number Bill should be generated for services which are
activated by customer
Step 7 Validate that if any of the service is stopped in-between the billing
cycle then bill should be generated for that service up to active date and not for
entire billing cycle Bill should be generated based on the pro-rata basis
Step 8 Validate that if any of the free service activated on the number then
it should be excluded from the billing usages Services which are free to the
customer should be excluded from the billing
Showing 1 to 8 of 8 entriesPreviousNext
Conclusion
The telecom industry includes various fields like network, protocols, wired
communication, wireless communication, broadband connection etc.

Hence in order to test such wide range of fields, one must have knowledge of the
domain and different kind of tools that are being used to carry out effective and
in-depth testing.

This article will give all the basic information about telecom domain to those who
are a newbie to the telecom domain.

Happy Reading!!

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Tools)
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#1) Reduces Training Time.

#2) Productivity.
#3) Good understanding of User Interface & back-end processing.
#4) Knowledge of Technical Terms of the domain.
#5) Understanding of Business Processes and Rules.
#6) An Asset to the Organization.
Nov 10, 2019
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From marketing point of view, there is no such difference between products and
services as most of the times both will be used interchangeably by different
billing and marketing experts.

Operators will use their products for providing voice services to its customers. An
international call can be called as a service provided using a voice call
connection. Another example is 800 number call may or may not be available through
a specific operator, call waiting, call forward could be said a service provided by
a model of a phone set or by an operator.

Below are few examples for a product

Real objects (a mobile phone, for example).

Services (a call waiting service on a telephone system, for example).
More abstract concepts (a service level agreement, for example).
Product Families
Related products will be grouped together into a product family and multiple levels
of products are possible. Therefore a product can be both a parent and a child at
the same time.

Additionally, each product family can have more than one parent product if
required. Examples of product families are

Telephony services
Cable TV
Internet
Leased Line
Group of Products (Packages)
Most of the times, operators bundle more than one product into a single group and
sell them as complete package. There are billing systems which support bundling of
various types of products together as a package and it can be offered at discounted
price.

Packages will help selling a product to a customer at a less cost when taken as a
bundle or package. Each package can contain any number of products and these
products will be taken from more than one product family.

This package price plan for a product will be usually different to its comparison
(that is, non-package) price plan because this is how the companies offer a
discount to the customer to buy the complete package. However, this is not
mandatory as a product can have one of its normal price plans assigned to it within
a package.

Products Attributes
A product can have any number of attributes associated with them and these
attributes will allow information about individual product instances to be held
where the relevant information differs between types of product. For example, a pay
TV product can have an attribute recording its set-top box number.
Additionally, a mobile phone product may require attributes for recording the
International Mobile Subscriber Identity (IMSI) and Mobile Station International
ISDN Number (MSISDN).

Product Event Types

A product can have any number of event types associated with it and these event
types will govern the events generated by the product.

For example, a mobile phone product can have event types such as voice calls and
messaging services. Many more event types can be associated with a single phone
device and operator can charge customer for each of the event generated by them.

Billing System Perspective

Once your marketing department finalizes all the products, services, packages and
associated prices, they can be configured in the billing system.

Different billing systems provide different levels of flexibilities to define

products and their hierarchies in terms of parent, child and grandchild products.

Some systems are flexible in supporting packages and bundles and other systems
provide limited functionalities related to packages and discounted prices.

Some systems keep product catalogues separately from the price catalogues for
providing better modular approach and some billing systems combine products
descriptions, their features and associated prices altogether.

When all the products, services, packages and their events are configured in the
billing system, next step is to define their rental and usage prices. We will
discuss about rental and usage plans in the next coming chapter.

What is Next?
If you get enough understanding on what is a product or service and package, then
you can proceed to the next chapter for understanding how their prices will be
defined by the marketing department available with any operator.

� Previous Topics
Telecom Billing System Architecture
Telecom Billing Introduction
Next Topics �
Telecom Billing Tariff Planning
Telecom Billing Customer Acquisition
Telecom Billing Usage Capturing
Telecom Billing Related Interview Questions
Mobile Plant Operator Interview Questions Telecommunication Project Management
Interview Questions
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Telemarketing Interview Questions Telephone Etiquette Interview Questions
Voip Telephony Interview Questions
Telecom Billing Related Practice Tests
Mobile Plant Operator Practice Tests Telecommunication Project Management
Practice Tests
Tele Sales Practice Tests Telemarketing Practice Tests
Telephone Etiquette Practice Tests
Telecom Billing Tutorial
Telecom Billing Tutorial

Telecom Billing
Telecom Billing Introduction
Telecom Billing System Architecture
Telecom Billing Products & Services
Telecom Billing Tariff Planning
Telecom Billing Customer Acquisition
Telecom Billing Usage Capturing
Telecom Billing Rating Processes
Telecom Billing Processes
Telecom Billing Discount Application
Telecom Billing Invoice Generation
Telecom Billing Credit Control
Telecom Billing Collection Process
Telecom Billing Payment Processing
Telecom Billing Disputes & Adjustments
Telecom Billing Reports Generation
Telecom Billing Pre-paid Vs Post-paid
Telecom Retail Billing
Telecom Interconnect Billing
Telecom Roaming Billing
Telecom Mvno Billing
Telecom Convergent Billing
Telecom Billing Support & Maintenance
Telecom Billing System Interfaces
Telecom Billing Interview Questions

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