PETER J.

HILL
Room 1604, No. 6 Leshan Road Shanghai Mobile: +86 137.7448.0436
Shanghai 200030 From the U.S.A.: +1 408.844.4355
P.R. China E-Mail: pjhill808@gmail.com

INTERNATIONAL HUMAN RESOURCES PROFESSIONAL

Workplace Learning • Résumé & Cover Letter Development
22-year veteran of U.S. and international service intensive sectors—talent development, career
management, commercial aviation, and language education. Background spans management, front line, and
consulting roles. Have operated in the United States and Asia-Pacific region. Lived and worked in Japan for 6
years. Currently residing and working in Shanghai, China since October 2007.

English: Native Formal Education: Business Administration

Japanese: Conversational Fluency Citizenship: United States of America
Mandarin Chinese: Elementary Marital Status: Married

EXPERIENCE CHRONOLOGY

VISIONARY CONSULTING & MANAGEMENT CO., LTD.—Shanghai, CHINA 2007 – Present

Senior HR Consultant
Collaborate with managing partners in the following areas: strategic planning, business development,
leadership, instructional design, and training program implementation. Client and partnership projects
have included adidas Group, Citigroup, BlessingWhite Asia-Pacific, and The Disney Institute.

• Certified Facilitator of BlessingWhite’s Helping Others Succeed leadership development and workplace
coaching program.
• Authored and facilitated one-day Business E-Mail training program. Designed and developed two-day
Business Writing training program.
• Authored and facilitated Service Recovery customer service seminar for China’s banking sector.
• Serve as Senior Editor for the following: Leadership Excellence China magazine (to be launched late
2008), Visionary Consulting 16-page brochure, and company website.
• Currently partnering with senior team and The Disney Institute to bring a market-specific Walt Disney
leadership development program to Shanghai—strategic planning; pricing strategy; venue site visits,
selection, and negotiation; marketing; and contract negotiation with Disney.

Professional development includes the following:

• Leading and Sustaining a Service Culture, Disney Institute—Anaheim, California, May 2008
• ASTD Global Conference—San Diego, California, June 2008

DISTINCTIVE RÉSUMÉS—Honolulu, Hawaii, U.S.A. 1999 – 2006

Owner / Managing Consultant / Certified Professional Résumé Writer
Operated this career consultancy serving managers and executives in Hawaii, the U.S. mainland, and
Japan. Managed every aspect of the firm including business development/marketing, sales,
communications, customer satisfaction, résumé and cover letter development, and career management
consulting.

• Delivered résumé development presentations in Honolulu at the University of Hawaii and Hawaii
Pacific University and in Tokyo, Japan at Toyo University.
• Active member of Professional Association of Résumé Writers and Career Coaches, National Résumé
Writers’ Association, and Career Management Alliance (formerly Career Masters Institute).
• Work published in 10 résumé and cover letter instruction books.
 PETER HILL
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ALOHA AIRLINES—Honolulu, Hawaii, U.S.A. 2000 – 2006

In-flight Passenger Services
Accountable for exceeding customer expectations for service and safety for flights throughout the
Hawaiian Islands, the South Pacific, the U.S. West Coast, and Vancouver, B.C.

CONTINENTAL AIRLINES (formerly Continental Micronesia)—Agana, GUAM 1997 – 2000

Supervisor of In-flight Services, Honolulu Base
Sole delegate of the in-flight operations management team in the satellite Honolulu Base. Managed a
staff of 45 cabin attendants. Led by example of mutual respect and clear communication of expectations
for professionalism and service. Responsible to Director of In-flight Operations and Training on Guam.

Partnered with executive team to drive employee performance and ensure compliance regarding flight
attendant manual currency, Federal Air Regulations, attendance policies, appearance standards, cabin
service procedures, corporate guidelines, on-time operations, and in-flight customer satisfaction.

In-flight Passenger Services / Japanese Language Specialist, Guam Base

Provided world-class customer service for flights throughout Eastern Asia and the Pacific—8 cities in
Japan, Hong Kong, Taipei, Denpasar, Manila, Micronesia, and the Marshall Islands.

ENGLISH LANGUAGE CONSULTING—Nagoya, JAPAN 1995 – 1997

Owner & Managing Consultant
Self-employed as a one-on-one instructor of conversational and professional English. Consulted with
clients on study habits, study abroad programs, and life decisions regarding English as a Second
Language and associated goals.

AEON INTERCULTURAL CORPORATION—Nagoya, JAPAN 1992 – 1995

Instructor, English as a Second Language
AEON is one of the largest and most respected private educational institutes of its kind in Japan. Led ESL
classes for high school through retiree students with varying goals. Interviewed prospective students for
course placement.

FORMAL EDUCATION

Business Administration / Marketing Research, Bachelor of Science Degree 1991

San Diego State University—San Diego, California, U.S.A.

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