OWNERSHIP

ROWD QUESTIONNAIRED RESPONDED DEALER CODEDEALER NAM

1 Number Y Dealer code Dealer

Control A (twice)
Proceed to the column
you want to unhide
Right click and selct
To filter survey unhide
form ---
Tool bar click View
Select freeze panes
Select unfreeze panes
---
Tool bar click Data
Selet Filter (twice)

Date Selction
Highlight the respective
date
Select down arrow
And select from the
options
To filter
Questionnaire Proceed to Q1
highlight
press down arrow

Desktop
Template Volvo folder
Volco red alert
Row ID and
Responded Top align
Center
Must be red color font
The rest of the Top align
details Align lef
must be red color font
Date YYYY-MM-Day

File
Save As
How to save Desktop
"VOLVO" folder
CSS red alerts
2019
COUNTRY
MONTH
Format : (check the title)
Email Check the format
ENDUSERCODENDUSERCOM
ENDUSERADDENDUSERCOUNTRY ENDUSER CON ENDUSERCONENDUSERCON
Customer Address IN / NZ / KR / AU Contact persoContact numb

EMPTY EMPTY
ENDUSERCONSALESMODELSERIAL NUMBAPP CODE DATE MACHINDATEDATE REDATE SURVEY
version s/n FID C/O MUZ C/O MUZ
YYYY-MM- YYYY-MM- YYYY-MM-
DAY DAY DAY

EMPTY EMPTY
DATE INTERVIEWFINALIZED Q17 Q18 Q19 Q20 Q21
YYYY-MM-DAY

If never
indicate the
score input
"0".
If input N/A,
OK, NIL -
Must change
to "None".
Q22 Q23 Q24 Q25 Q26 Q27 Q28
Q29 Q30 Q31 Q32 Q33 Q35 50
51 52 53 Q36 Q37 Q38 Q39
Q40 Q41 Q42 Q43 Q44 70 72

Double check the comment, if needed to rephrase. The com

 73 74 75 76 77 78 79

needed to rephrase. The comment/ suggestions etc should be in proper grammar and sentence.
PROD Date of Red Alert REMARKS Languarge Call result
Product YYYY-MM-DAY email English Completed Interviews
address / Hindi
handphone Bengal
number / *If not
Mailing indicated
address just leave
empty
Thank you notification status
Email sent (AU, KR, NZ, SEA,TH)
Sms sent (KR)
Letter to be send (specially for
India)
 Survey Form

Sales force
Username
Password

Salesforce
Dashboard
Right click
How to use VIEW
Open in new
tab
Click the tab
View the
cutomer's
information

Fill in
interviewee
How to use the name
form click the date
of interview,
copy the date
and time
paste at call
remarks
Proceed to
the
survey/intervi
ew

Call back result

 Input date
and time.
Input if :
NOA - for no
answer Complete
NC - for not Interview
connecting and Refusal
Call Remarks CB - for call can submit
back the form
Substitute - if already
the customer
give
substitute
respondent
Refusal : if
refuse to do
survey
Completed
Interview - if
the survey
was
completed
is
substitut
e
Send
Afer each email to
successful point of
Email survey, drop contact
an email to
the customer for
Thank you substitute
email responden
notification t