KRISHNA PAL SINGH

8, Dhabhai Complex, Near N. B. Nagar, Behind Mount View School, Airport Road,
Post - Debari, Udaipur - 313024, Rajasthan, INDIA
Contact: +91-99299-11444 | E-mail: kris_singh@hotmail.com

GOAL OF MY LIFE:
To achieve different set of goals and objectives with the highest degree of efficiency in all of my activities and
performance.

CAREER OBJECTIVE:
I would like to grow with an organization, contribute to it and finally rise to decision-making and strategy
formulating levels.

SUMMARY OF QUALIFICATION:
• 16+ years of strong experience in the field of IT with expertise in management.
• Dedicated & Hardworking with the Communication skills to work at all levels of the organization.
• Exceptional abilities in management with the organization & supervisory skills to assure success.
• Delegate & monitors work to meet & beat deadlines.
• Outstanding motivator & builder of teams.
• Works well in both team environments & individual assignments.
• Successful in meeting Technical Challenges & finding solutions to the needs of the customer.
• Excellent computer skills and proficient in Excel, Word, Outlook, and PowerPoint
• Excellent communication skills both verbal and written
• Knowledge and experience in organizational effectiveness and operations management.
• Demonstrated leadership and vision in managing staff groups and major projects or initiatives.
• Excellent interpersonal skills and a collaborative management style.
• Budget development and oversight experience
• A demonstrated commitment to high professional ethical standards and a diverse workplace
• Excels at operating in a fast pace, community environment
• Excellent people manager, Collaborative work style and commitment to get the job done.
• Ability to challenge and debate issues of importance to the organization.
• Ability to look at situations from several points of view
• Persuasive with details and facts
• Delegate responsibilities effectively
• High comfort level working in a diverse environment

PROFESSIONAL EXPERIENCE:

1. HINT (Hardware Institute of Network Technology), Udaipur 16-Apr-11 – Present

About Company: HINT is not a new name in field of engineering science and technology. The above firm
engaged since so many years in launching experienced engineers beside this we are providing the deep
education and practical experience. Our motto is not to create the crowd of fresh educated engineers as other
centers do but the smart worthy practically experienced engineers.
Role: Territory Manager cum Operation Manager – IT Education.
Responsibilities: IT, HR, Media Planning, Data Analyst, Operational & Academic Activities.
• Improve the operational systems, processes and policies in support of organizations mission -- specifically,
support better management reporting, information flow and management, business process and
organizational planning.
• Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance).
• Interpret data, analyze results using statistical techniques and provide ongoing reports
• Develop and implement data collection systems and other strategies that optimize statistical efficiency and
data quality
• Acquire data from primary or secondary data sources and maintain databases/data systems
• Identify, analyze, and interpret trends or patterns in complex data sets
• Filter and “clean” data, and review computer reports, printouts, and performance indicators to locate and
correct code problems
• Work closely with management to prioritize business and information needs
• Locate and define new process improvement opportunities
• Play a significant role in long-term planning toward operational excellence.
• Oversee overall management, planning, systems and controls.
 • Management of budget in coordination with the Directors.
• Development of individual program budgets
• Invoicing to funding sources, including calculation of completed units of service.
• Regular meetings with Directors around fiscal planning.
• Supervise and coach office manager on a weekly basis.
• Generate ideas that contribute to territory, business unit, company mission and profitability.
• Designs and recommends sales and marketing programs.
• Develop & Manage short and long-term sales strategies.
• Develop and maintain territory coverage plan with designated territory team.
• Perform live training to ensure student satisfaction, as needed.
• Manage frequent market feedback on courses, competition and market conditions.
• Manages and directs a sales force to achieve sales and profit goals within a territory.
• Communicate regularly with all members of assigned territory team.
• Develop and maintain territory specific information relative to competitors in the market.
• Develop, maintain and deliver accurate information on lost business.
• Assist in the planning and implementation of online group meetings held in assigned territory.
• Assists in providing sales and product training to other center personnel as requested by the management
of remote location.
• Administer compensation, benefits & performance management systems, safety & recreation programs.
• Identify staff vacancies and recruit, interview and select applicants.
• Payroll management, including tabulation of accrued employee benefits.
• Allocate human resources, ensuring appropriate matches between personnel.
• Provide current and prospective employees with information about policies, job duties, working conditions,
wages, employee benefits and opportunities for promotion.
• Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees,
and administering disciplinary procedures.
• Advise managers on organizational policy matters such as equal employment opportunity and sexual
harassment, and recommend needed changes.

2. HCL CDC (Frontline Division, HCL Infosystems Ltd), Jammu /Jodhpur 1-Jul-07 – 15-Apr-11
About Company: HCL dominates the IT space as a leader. 73,000 gifted professionals, a colossal US $5.5
Billion turnover, an international presence in 29 countries, and most importantly a deep-rooted commitment to
innovate, makes it a true Technology Giant. As the fountainhead of the most significant pursuit of human mind,
HCL believes, “only a leader can transform you into a leader”. HCL CDC is an initiative that enables
individuals to benefit from HCL expertise in the space and become Industry ready IT professionals.
Role: Centre Business Head-Education. (Company’s Role)
Responsibilities: Technical & Marketing Activities.
• Batch Scheduling, Optimization of trainers & maintain discipline in the centre.
• Maintain Trainer utilization chart & Taking Corporate Batch in Colleges & Organizations.
• Prepare upgrade plans for trainers of centre by maintaining a trainer’s skill chart.
• Marketing activities related of centre growth & Resolve the problems of Students of the centre.
• Give full technical & Non-technical support to the marketing team for centre growth.
• Reporting to Head Office (HO) for academic related issues for day to day operations.
• Take feedbacks once a month, Analyze & take action & inform Regional Academic Head.
• Mention all details in the portal of Company on daily basis.
• Ensure hardware & software are available & in working condition in Labs.
• Maintain daily report of the centre staff & prepare plans for technical activities in the centre.
• Manage all activities which are fruitful for the center growth along with my seniors Bosses.
• Update & send daily SAP, CBR, Deposit, Academic, Proactive & other reports to HO.

3. HINT (Hardware Institute of Network Technology), Udaipur 4-Jul-05 – 30-Jun-07

About Company: HINT is not a new name in field of engineering science and technology. The above firm
engaged since so many years in launching experienced engineers beside this we are providing the deep
education and practical experience. Our motto is not to create the crowd of fresh educated engineers as other
centers do but the smart worthy practically experienced engineers.
Role: Sr. Hardware & Network Trainer.
Responsibilities: Technical lectures & other academic Activities.
• Managed weekly academic activities like Presentation, Exam, Debates competition, etc.
• Delivered technical lectures on Hardware & Network including Wireless network.
• Maintain Staff utilization chart & report.
• Maintain all Hardware, Network & Software support to the Trainers.
• Conducted On-line Examination weekly basis.
• All possible technical support.
• Reporting to Centre Manager (Director) of the Centre.
4. Sky Dome Computers, Udaipur 12-March-04 – 30-Jun-05
About Company: Sky Dome Computers is a multi-brand showroom, which deals in desktop & laptops. It is
also maintained its own service center, where all kind of work is performed by the service engineers like
assembling, installation, configuration & troubleshooting of the various components & operating system.
Role: Sr. Hardware & Network Engineer
• Responsibilities: Manage Daily Customer Call & Troubleshoot ASAP.
• Managed Customers call with all service engineers, Managed their Database, etc.
• Delivered proper solution to the customers without complaining, troubleshoot all Hardware &
Networking problems including Wireless network.
• Maintain service engineers log book & daily report.
• Maintain all Hardware, Network & Software support to the service engineers.
• Reporting to the Manager of Showroom.

WORK DONE AS A PROJECT IN-CHARGE:

• Install & Configure 115 PCs (2 Labs) & put all PCs on network at Central Public School, Udaipur.
• Install & Configure 50 PCs & put all PCs on network at St. Gregarious Sr. Sec. School, Udaipur.
• Install & Configure 10 PCs wirelessly with wireless Router at Nice Bajaj (BAJAJ Auto Ltd.), Udaipur.
• Install & Configure 26 terminals with IBM Server at Reputed Vishal Mega Mart, Udaipur.

ACADEMIC AND TECHNICAL QUALIFICATION

• Certified Test Administrator for TOEFL iBT and Pearson VUE Exams (International Exams).
• Certified Facilitator for RS-CIT (Rajasthan State – Certificate in Information Technology)
• Passed Microsoft Certified Technology Specialist (MCTS) in Windows 2008 Server in 2011.
• Passed Microsoft Certified System Engineer (MCSE) in windows XP & 2003 server in 2007.
• Microsoft Certified ID No. is MCP ID #5563577
• Passed Certificate in Hardware and Networking Engineer with 1st Div. from HINT (Hardware Institute of
Network Technology), Udaipur in 2004.
• Passed Diploma in Software Technology with `A' Grade from CMC Ltd. (Computer Maintenance
Corporation Limited), Udaipur in 2002.
• Passed 12th (CBSE) with 1st Div. from JNV Rajsamand in 1998-99.
• Passed 10th (CBSE) with 1st Div. from JNV Rajsamand in 1996-97.

PERSONAL DETAILS:
• Date of birth : 16th June 1980
• Father's name : Mr. Vijay Pal Singh
• Mother's name : Mrs. Rani Singh
• Marital Status : Married
• Hobbies : Love to Play Badminton and visit new places.
• Height : 165 cm
• Religion : Hindu

COMPUTER SKILLS:
• Hardware: Install & troubleshoot all components of Desktop, Laptops, Servers, and Rack-Servers.
• Software / Application: Office XP, 2003, 2007, 2010 & 2013, Open Office.
• Network: Installation, Configuration & Management of LAN, MAN, WAN, Protocols, Wireless N/W
• Operating Systems: Windows 2K, XP, Vista, 7, 8, 8.1, 10, Windows 2K3, 2K8 & 2012 Server.
• Internet: Safe surfing, Use of Google tools and various online Marketing tools.

AWARDS:
• Best Employee of the year 2012-13 and 2013-14.
• Best Business Scorer of the month (at HCL Infosystems Ltd. for Udaipur Centre in 2K8-09 for North Region.
• Participated in ATC Camp, Kota (NCC - 6 Raj Air Wing)
• Best Scout of the Year-1998 at Jawahar Navodaya Vidyalaya, Rajsamand.
• Best Student (Hard worker) in Management in Cultural Programs at School Level.
• Best Student in Event Management at School Level.
• Good in Games & Group Singing.

I solemnly declare that the information given above is best of my knowledge.

(Krishna Pal Singh)